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Why implementation matters . . . The numbers are staggering
100's of billions wasted/lost on digital transformation - not because of the technology - because of the execution. In our recent AI learning days session, we shared some of the real-world pitfalls and patterns and lessons learned. Here's the short version to help with some of the key takeaways:
📋Five Habits that separate successful projects from painful ones:
- Visibility and Alignment: Get agreement up front - in the form of Vision and Mission: That single sentence everyone nods and agrees with. Then write it down - hang it up, and revisit it often and everywhere. Your North Star statement isn't just a decoration - it's a set of guardrails for decisions and action.
- Focused Workshops: Right people. Right purpose. Right roles. Define and identify scribe, facilitator, SME, and the LoE (Level of Effort) involved - assign seconds for the "other work" with regular check-ins. Yes, AI can help with prep and follow-up, but it is not a substitute for the right humans and the right human skills.
- Action / Owner / Follow-Up Culture: Every session should end with a review: Who's got it. When it's due. Who's reviewing it (and yes, AI can help make and check that list).
- Align Before You Build: Don't start with the tool. Start with the vision. the "why" the "who" the "how hard". Consider a "pre-mortem" (what would it look like if it all failed? OK then let's fix those failures before we get started. . .)
- Training and Evangelism: Training explains the how. Evangelism explains the why. That's what drives actual behavior change - the right learning and the right context.
Hoping this was a great session for you, hoping you'll like or mark helpful (below) and hoping you'll post with additional lessons, tips and comments.
#AI_Learning_Days #whatToExpectWhenExpecting #ServiceNowUniversity
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