Understanding tables with version control

Just a fun little useful fact I found - passing it on to the community.Many of you have noticed that some tables allow you to track and compare the versions of the changes made. The Script Include tab...

Let's Stop Calling ITIL "the IT Infrastructure Library"

"It's ITIL, the IT Infrastructure Library, right?" "Um, no." IMO it's ITIL, the IT service management (ITSM) best practice framework, and has been since the introduction of ITIL v3 in 2007 (as far as ...

Thought Leadership? What about "Thought Partnership"?

Ah "thought leadership." It's one of those phrases that we've all probably bandied-about at some point in time. But do we really want and need thought leadership? Yup, it's a silly question — of cours...

A Better "Best Practice" Client Script

Out of the cloud, there are 2 "onChange" Client Scripts that fire when the Caller field is changed, "(BP) Set Location to User" and "Highlight VIP Caller". That's really not a good idea if you want to...

How many IT professionals want to improve their IT operations management?

OK it's probably a gross generalization but people who work in IT love stats. I really should've made up a stat here; and said that "97% of IT people love stats (and the other 3% love themselves)." So...

Excellent article about URL Encoding

http://blog.lunatech.com/2009/02/03/what-every-web-developer-must-know-about-url-encoding

Self-Executing Anonymous Functions

This is something I've been wanting to share for a while now and figured it was finally time to do so. I won't explain too much about how they actually work, as Mark Dalgleish has a great article that...

E Pluribus Unum: The Value of a Single System of Record for IT

Something about my travels to England and Amsterdam this week are inspiring historically influenced thoughts…If the cloud is a Magna Carta for the enterprise, then e pluribus unum is arguably a rallyi...

Self Service Password Reset with Active Directory

I needed to get a solution for self-service password reset for users authenticated by Active Direcrory. I enabled the following plugin:http://wiki.servicenow.com/index.php?title=Self_Service_Password_...

Send Attachments using REST

I had a friend ask me the other day if we could submit attachments through ServiceNow via a RESTful interface rather than through the documented SOAP endpoint. I had to ponder it for a minute before I...

The Index of PaaS Activity

The Index of PaaS Activity (IPA) is our way of measuring the industry's progress toward app nirvana. We introduced it last November and have seen it ebb and flow over the past eight months. It's not e...

The Cloud: a Magna Carta for the Enterprise

Several of my ServiceNow colleagues and I have been delivering a newly developed training curriculum to select ServiceNow business partners during the past few weeks. In fact, after participating in h...

Jeff Cohn's out to reinvent IT...but creating a culture of innovation is harder than he thought

Jeff Cohn is the Senior Vice President of IT at Sky Comet, a streaming video company based in Florida. He's not your typical IT leader. Jeff spent three years with the Peace Corps in Guatemala before ...

TechNow Ep 7 | User Interface Design

ServiceNow makes it easy to create forms, lists, and other user interface objects. However, just because you don't need to know HTML, CSS, and JavaScript to quickly build the user interface in Service...

We want your input

What technical features of ServiceNow would you like us to cover?Andrew and Chuck are busy putting together the next several episodes of TechNow. TechNow is FOR technical resources, presented BY techn...

IT as a Service Broker: My 4 Talking Points

Extract: From recent conversations with customers and prospects, I picked up 4 themes everybody is focusing on when it comes to Enterprise Service Management and Automation. Join me online or offline ...

Mimic oAuth using HTTPClient - Post 1

If you are new to oAuth, Please read these links first : http://oauth.net/2/ and http://en.wikipedia.org/wiki/OAuth. Go ahead, I'll wait.Why are we talking about oAuth today? Most of the services thes...

Enterprise City, Continued: At MetroPCS, Custom ServiceNow Apps Deliver Shared Benefits to Shared Services

Another element common to well-run cities and well-run enterprises: they both rely upon effective, efficiently delivered shared services. In cities, these include things such as power, water, and road...

Hackathon overview

Here's my quick overview of the Hackathon app built by one of the best teams I've had the pleasure of working with.http://ow.ly/lMbX0

Setting the Maximum Length for a String Variable

Here's a UI Script you can use in the Service Catalog to set the maximum length of a string variable to limit how many characters a user can enter:Name: u_setMaxLengthDescription: Function to set the ...