Scheduled LDAP Server Connection Test

Recently community user pmendoza was looking for a way to be notified whenever the instance was unable to connect to one of the LDAP servers. We do have plans for better LDAP diagnostics and monitorin...

Hey, ServiceNow Community: Up Your Social Engagement! ;-)

"Build a better mousetrap, and the world will beat a path to your door," the misquoted, misattributed aphorism claims. Leave aside for now the fact that mousetraps as we know them didn't appear on the...

A lesson in honesty for IT from reality TV

I'm not a great cook, in fact I'm not even a cook, but I do enjoy reality-TV cooking shows. Not the somewhat-bland British ones, where everyone is way too polite to each other, but the far more "compe...

JSUtil2 - A Script Include port of Underscore.js

Remember JSUtil? Its a cool script include to do a lot of Javascript! To scratch an itch, and to do some more, I wrote(ported) another Script Include called JSUtil2, which is kinda port of Underscore....

Be cautious about adding a new Closed State to a task table choice list

I'll try not to be too controversial here.I have seen several customers recently add new Closed states that do not map to the same value as a Close. This is commonly done when someone wants to add a C...

Un Article dans Entreprendre => IMAKUMO : ITIL et SaaS Experts

Créée en 2010, cette société de conseil est spécialisée dans la gestion des services informatiques (ITSM) et propose des concepts complémentaires basés sur le SaaS, dans un contexte national ou intern...

Understanding tables with version control

Just a fun little useful fact I found - passing it on to the community.Many of you have noticed that some tables allow you to track and compare the versions of the changes made. The Script Include tab...

Let's Stop Calling ITIL "the IT Infrastructure Library"

"It's ITIL, the IT Infrastructure Library, right?" "Um, no." IMO it's ITIL, the IT service management (ITSM) best practice framework, and has been since the introduction of ITIL v3 in 2007 (as far as ...

Thought Leadership? What about "Thought Partnership"?

Ah "thought leadership." It's one of those phrases that we've all probably bandied-about at some point in time. But do we really want and need thought leadership? Yup, it's a silly question — of cours...

A Better "Best Practice" Client Script

Out of the cloud, there are 2 "onChange" Client Scripts that fire when the Caller field is changed, "(BP) Set Location to User" and "Highlight VIP Caller". That's really not a good idea if you want to...

How many IT professionals want to improve their IT operations management?

OK it's probably a gross generalization but people who work in IT love stats. I really should've made up a stat here; and said that "97% of IT people love stats (and the other 3% love themselves)." So...

Excellent article about URL Encoding

http://blog.lunatech.com/2009/02/03/what-every-web-developer-must-know-about-url-encoding

Self-Executing Anonymous Functions

This is something I've been wanting to share for a while now and figured it was finally time to do so. I won't explain too much about how they actually work, as Mark Dalgleish has a great article that...

E Pluribus Unum: The Value of a Single System of Record for IT

Something about my travels to England and Amsterdam this week are inspiring historically influenced thoughts…If the cloud is a Magna Carta for the enterprise, then e pluribus unum is arguably a rallyi...

Self Service Password Reset with Active Directory

I needed to get a solution for self-service password reset for users authenticated by Active Direcrory. I enabled the following plugin:http://wiki.servicenow.com/index.php?title=Self_Service_Password_...

Send Attachments using REST

I had a friend ask me the other day if we could submit attachments through ServiceNow via a RESTful interface rather than through the documented SOAP endpoint. I had to ponder it for a minute before I...

The Index of PaaS Activity

The Index of PaaS Activity (IPA) is our way of measuring the industry's progress toward app nirvana. We introduced it last November and have seen it ebb and flow over the past eight months. It's not e...

The Cloud: a Magna Carta for the Enterprise

Several of my ServiceNow colleagues and I have been delivering a newly developed training curriculum to select ServiceNow business partners during the past few weeks. In fact, after participating in h...

Jeff Cohn's out to reinvent IT...but creating a culture of innovation is harder than he thought

Jeff Cohn is the Senior Vice President of IT at Sky Comet, a streaming video company based in Florida. He's not your typical IT leader. Jeff spent three years with the Peace Corps in Guatemala before ...

TechNow Ep 7 | User Interface Design

ServiceNow makes it easy to create forms, lists, and other user interface objects. However, just because you don't need to know HTML, CSS, and JavaScript to quickly build the user interface in Service...