I saw a conversation in the Google+ ServiceNow community this week about a tweak that Carrie Padian wanted to make to her incident management process.The conversation led to the topic of using system ...
I have been meaning to post this for a while now. Most of us are aware and use the dot walk method for dereferencing GlideRecord. It goes something like this:myFunction();function myFunction() { var g...
I like to ride my bicycle. In fact, I like to ride it well. I use an app on my iPhone called Strava to track how well I ride it. Using the magic of GPS, I can compare my times on certain stretches of ...
On July 30, ServiceNow had its first formal TweetChat, which is exactly what it sounds like — a moderated, open, multi-participant chat held via tweets on Twitter. The primary topic: IT transformation...
If you want to simply display in a list view when a record has an attachment, you can easily do it with a Field Style:The following Field Style is based on the VIP one for the Caller field:Table: Inci...
"Tweet chats" (or "tweetchats") — some people love them, and some people loathe them for clogging up their personal Twitter streams. Some organizations do them well, some not so much. And as ServiceNo...
I met the CIO of a prospective customer last week. He looked me in the eye mid-way through the conversation and, with 40 years of IT wisdom and cynicism, asked an astute question I've never been asked...
Although ServiceNow has the capability of importing data in the CSV format using a custom delimiter, very few people know about it or understand how to get this to work. There is actually a great litt...
During the ServiceNow Q2 2013 earnings call, CEO Frank Slootman spoke of the continued use of the ServiceNow service automation platform for service domains outside of enterprise IT, i.e. for lines of...
Thankfully this isn't one of those "The IT service desk is dead, long live the IT service desk" type blogs. Instead it's hopefully evidence that IT service desks and IT service management (ITSM) profe...
I met Norm at a customer event recently. He's a real guy with a great story that inspired me. If you've ever carried a pager or know the Bourne Shell isn't an action flick and killing daemons has noth...
The Index of PaaS Activity (IPA) went all A-Rod on us in the past month 'roiding up nearly 20% since June to 119.8. Nothing artificial about this growth: news headlines, social media mentions, and job...
Our HackathonA couple of weeks ago our company, Santander Consumer USA, announced that it would be holding our first internal hackathon. Come-one, come-all! The day of the hackathon would be Friday, J...
We can use SOAP Scripted Web Services when you want to do something more than just send the XML data from standalone tables. We can set some Input/output parameters, create an XML , send it by writing...
At Crossfuze, one of the areas we specialize in is helping struggling ServiceNow implementations get back on the right track. One type of issue that we encounter frequently is bad or redundant data th...
So, I wanted to create a glide query that would give me a count of all records with sys_updated_on or sys_created_on between two dates.Table: cmdb_ci_computerQuery type: Aggregate - COUNTThere are a c...
Hello, and welcome to my new Service-Now Customer Blog! My name is Steven Bell and I work for Santander Consumer USA, Inc. In this blog I will be posting technical problems that I have encountered and...
Did you know we have over 100 technical best practices documented on our wiki? Watching the short video below as Chuck and Andrew introduce you to the collection of technical best practices. Find out ...
Recently community user pmendoza was looking for a way to be notified whenever the instance was unable to connect to one of the LDAP servers. We do have plans for better LDAP diagnostics and monitorin...
"Build a better mousetrap, and the world will beat a path to your door," the misquoted, misattributed aphorism claims. Leave aside for now the fact that mousetraps as we know them didn't appear on the...
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Stop guessing which process gets your first AI Age...
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An Update on Recently Archived Community Content
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Calling all Servicenow Developers! How can we impr...
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One Place to Run Your Certificates. Zero Guesswork...
