Putting the Indicator back in KPI

I like to ride my bicycle. In fact, I like to ride it well. I use an app on my iPhone called Strava to track how well I ride it. Using the magic of GPS, I can compare my times on certain stretches of ...

ServiceNow's First TweetChat: What Got Said and What It Means

On July 30, ServiceNow had its first formal TweetChat, which is exactly what it sounds like — a moderated, open, multi-participant chat held via tweets on Twitter. The primary topic: IT transformation...

Displaying if a Record has an Attachment

If you want to simply display in a list view when a record has an attachment, you can easily do it with a Field Style:The following Field Style is based on the VIP one for the Caller field:Table: Inci...

10 Tweet Chat Tips: Social Learnings From the First KPMG/ServiceNow Tweet Chat

"Tweet chats" (or "tweetchats") — some people love them, and some people loathe them for clogging up their personal Twitter streams. Some organizations do them well, some not so much. And as ServiceNo...

So what do you want to be when you grow up? Here's our answer.

I met the CIO of a prospective customer last week. He looked me in the eye mid-way through the conversation and, with 40 years of IT wisdom and cynicism, asked an astute question I've never been asked...

Importing CSV Data with Custom Delimiters

Although ServiceNow has the capability of importing data in the CSV format using a custom delimiter, very few people know about it or understand how to get this to work. There is actually a great litt...

A Future Role for IT: Managing Service Relationships in the Enterprise

During the ServiceNow Q2 2013 earnings call, CEO Frank Slootman spoke of the continued use of the ServiceNow service automation platform for service domains outside of enterprise IT, i.e. for lines of...

The Future of the IT Service Desk...or whatever it becomes

Thankfully this isn't one of those "The IT service desk is dead, long live the IT service desk" type blogs. Instead it's hopefully evidence that IT service desks and IT service management (ITSM) profe...

WWND: An IT Manifesto

I met Norm at a customer event recently. He's a real guy with a great story that inspired me. If you've ever carried a pager or know the Bourne Shell isn't an action flick and killing daemons has noth...

Index of PaaS Activity soars on strength of news headlines and social media mentions

The Index of PaaS Activity (IPA) went all A-Rod on us in the past month 'roiding up nearly 20% since June to 119.8. Nothing artificial about this growth: news headlines, social media mentions, and job...

Our First Company Hackathon

Our HackathonA couple of weeks ago our company, Santander Consumer USA, announced that it would be holding our first internal hackathon. Come-one, come-all! The day of the hackathon would be Friday, J...

Hack : REST Scripted Web Services

We can use SOAP Scripted Web Services when you want to do something more than just send the XML data from standalone tables. We can set some Input/output parameters, create an XML , send it by writing...

How to Find all System References to a Specific Record in ServiceNow

At Crossfuze, one of the areas we specialize in is helping struggling ServiceNow implementations get back on the right track. One type of issue that we encounter frequently is bad or redundant data th...

Fun With Queries

So, I wanted to create a glide query that would give me a count of all records with sys_updated_on or sys_created_on between two dates.Table: cmdb_ci_computerQuery type: Aggregate - COUNTThere are a c...

Welcome!

Hello, and welcome to my new Service-Now Customer Blog! My name is Steven Bell and I work for Santander Consumer USA, Inc. In this blog I will be posting technical problems that I have encountered and...

TechNow Ep 8 | Introducing the Technical Best Practices Wiki

Did you know we have over 100 technical best practices documented on our wiki? Watching the short video below as Chuck and Andrew introduce you to the collection of technical best practices. Find out ...

Scheduled LDAP Server Connection Test

Recently community user pmendoza was looking for a way to be notified whenever the instance was unable to connect to one of the LDAP servers. We do have plans for better LDAP diagnostics and monitorin...

Hey, ServiceNow Community: Up Your Social Engagement! ;-)

"Build a better mousetrap, and the world will beat a path to your door," the misquoted, misattributed aphorism claims. Leave aside for now the fact that mousetraps as we know them didn't appear on the...

A lesson in honesty for IT from reality TV

I'm not a great cook, in fact I'm not even a cook, but I do enjoy reality-TV cooking shows. Not the somewhat-bland British ones, where everyone is way too polite to each other, but the far more "compe...

JSUtil2 - A Script Include port of Underscore.js

Remember JSUtil? Its a cool script include to do a lot of Javascript! To scratch an itch, and to do some more, I wrote(ported) another Script Include called JSUtil2, which is kinda port of Underscore....