I'll try not to be too controversial here.I have seen several customers recently add new Closed states that do not map to the same value as a Close. This is commonly done when someone wants to add a C...
Créée en 2010, cette société de conseil est spécialisée dans la gestion des services informatiques (ITSM) et propose des concepts complémentaires basés sur le SaaS, dans un contexte national ou intern...
Just a fun little useful fact I found - passing it on to the community.Many of you have noticed that some tables allow you to track and compare the versions of the changes made. The Script Include tab...
"It's ITIL, the IT Infrastructure Library, right?" "Um, no." IMO it's ITIL, the IT service management (ITSM) best practice framework, and has been since the introduction of ITIL v3 in 2007 (as far as ...
Ah "thought leadership." It's one of those phrases that we've all probably bandied-about at some point in time. But do we really want and need thought leadership? Yup, it's a silly question — of cours...
Out of the cloud, there are 2 "onChange" Client Scripts that fire when the Caller field is changed, "(BP) Set Location to User" and "Highlight VIP Caller". That's really not a good idea if you want to...
OK it's probably a gross generalization but people who work in IT love stats. I really should've made up a stat here; and said that "97% of IT people love stats (and the other 3% love themselves)." So...
http://blog.lunatech.com/2009/02/03/what-every-web-developer-must-know-about-url-encoding
This is something I've been wanting to share for a while now and figured it was finally time to do so. I won't explain too much about how they actually work, as Mark Dalgleish has a great article that...
Something about my travels to England and Amsterdam this week are inspiring historically influenced thoughts…If the cloud is a Magna Carta for the enterprise, then e pluribus unum is arguably a rallyi...
I needed to get a solution for self-service password reset for users authenticated by Active Direcrory. I enabled the following plugin:http://wiki.servicenow.com/index.php?title=Self_Service_Password_...
I had a friend ask me the other day if we could submit attachments through ServiceNow via a RESTful interface rather than through the documented SOAP endpoint. I had to ponder it for a minute before I...
The Index of PaaS Activity (IPA) is our way of measuring the industry's progress toward app nirvana. We introduced it last November and have seen it ebb and flow over the past eight months. It's not e...
Several of my ServiceNow colleagues and I have been delivering a newly developed training curriculum to select ServiceNow business partners during the past few weeks. In fact, after participating in h...
Jeff Cohn is the Senior Vice President of IT at Sky Comet, a streaming video company based in Florida. He's not your typical IT leader. Jeff spent three years with the Peace Corps in Guatemala before ...
ServiceNow makes it easy to create forms, lists, and other user interface objects. However, just because you don't need to know HTML, CSS, and JavaScript to quickly build the user interface in Service...
What technical features of ServiceNow would you like us to cover?Andrew and Chuck are busy putting together the next several episodes of TechNow. TechNow is FOR technical resources, presented BY techn...
Extract: From recent conversations with customers and prospects, I picked up 4 themes everybody is focusing on when it comes to Enterprise Service Management and Automation. Join me online or offline ...
If you are new to oAuth, Please read these links first : http://oauth.net/2/ and http://en.wikipedia.org/wiki/OAuth. Go ahead, I'll wait.Why are we talking about oAuth today? Most of the services thes...
Another element common to well-run cities and well-run enterprises: they both rely upon effective, efficiently delivered shared services. In cities, these include things such as power, water, and road...
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