IT as a Service Broker: My 4 Talking Points

Extract: From recent conversations with customers and prospects, I picked up 4 themes everybody is focusing on when it comes to Enterprise Service Management and Automation. Join me online or offline ...

Mimic oAuth using HTTPClient - Post 1

If you are new to oAuth, Please read these links first : http://oauth.net/2/ and http://en.wikipedia.org/wiki/OAuth. Go ahead, I'll wait.Why are we talking about oAuth today? Most of the services thes...

Enterprise City, Continued: At MetroPCS, Custom ServiceNow Apps Deliver Shared Benefits to Shared Services

Another element common to well-run cities and well-run enterprises: they both rely upon effective, efficiently delivered shared services. In cities, these include things such as power, water, and road...

Hackathon overview

Here's my quick overview of the Hackathon app built by one of the best teams I've had the pleasure of working with.http://ow.ly/lMbX0

Setting the Maximum Length for a String Variable

Here's a UI Script you can use in the Service Catalog to set the maximum length of a string variable to limit how many characters a user can enter:Name: u_setMaxLengthDescription: Function to set the ...

Display Metrics as Timelines on the Appropriate Tables

There is an OOB UI Action called "Metrics Timeline" that appears on all Task tables:It pops up a window and displays the metrics defined on that table in a nice timeline view:Nice feature, but the pro...

Enterprise City: Where Your Organization Needs to Be. Now.

Take me down to the Enterprise City, where the tech's all cloud and processes are pretty, as Guns N' Roses might have sung and might yet sing someday. We can but hope.How is an enterprise — your enter...

ImaKumo, Premier Partenaire ServiceNow Européen de G2G3

Communiqué de PresseImaKumo, Premier Partenaire ServiceNow Européen de G2G3ImaKumo offre désormais des formations ITIL innovantes au travers des « serious games » G2G3, permettant í ses clients de tir...

A Lean (mean) ServiceNow release process

I came back from Knowledge13 two weeks ago energised, motivated and inspired by ServiceNow customers, partners and employees. I also came back with two main pieces of feedback from speaking to custome...

ServiceNow Platform Power: The Knowledge13 CreateNow Hackathon

Knowledge13 had plenty of labs and breakout sessions devoted to the ServiceNow Service Automation Platform, the new App Creator, and the range and value of customer-created applications. But if you re...

Getting number of days in a month (server or client-side)

Lately, I've found myself searching the World Wide Web - isn't that just fun to say? - for common JavaScript solutions for basic tasks like getting the number of days in a month. The common solutions ...

What three fourths of Knowledge attendees learned in Vegas. Stay thirsty, my friends.

I spent Memorial Day weekend being a daddy turtle in the pool (hello again family, I missed you!) and re-living Knowledge13. I have a novel worth of notes and pictures from the event that are Red Bull...

The Challenge of Sparking Imagination in Application Development

The challenge of unleashing a powerful platform on the minds of innovative spirits is managing the volume of creativity produced.Last week, I had the privilege of both attending my first Knowledge eve...

TechNow Ep 6 | Script Includes

Andrew and Chuck LOVE script includes. Watch the next TechNow episode to find out the benefits script includes have. You will soon improve the effectiveness and efficiency of creating and maintaining ...

CMDB: From "Configuration Management Database" to "Control My **** Business!"

If you listen to many ServiceNow customers and partners -- those who spoke at Knowledge13 and others -- two common messages emerge regarding CMDBs.1. The CMDB can enable significant value across all S...

ServiceNow's App Creator: The Dawn of "BYOD 2.0"

In the old days, like last year, "BYOD" meant "bring your own device," a trend of letting users connect to corporate networks with their own devices. This trend creates a sometimes daunting management...

Need a cure for that post-KNOW13 hangover that you have?

No fear, Education Services is here!As I mentioned in a previous post, we delivered another pre-conference training event at Knowledge with solid results. If you did not get to attend or did and are l...

How to get the most of your K13 Experience, Post-Knowledge.

Knowledge13 was a real blast. There were so many opportunities for its 4,000 guests to experience and learn new perspectives on how ServiceNow can be applied. When it comes to technology platforms, it...

Getting Ready for Implementation

So, we're all back from our annual Knowledge event and I thought I'd put this blog together based on the panel discussion I moderated at the conference, the discussion was called 'Getting Ready for Im...

Chat History in an Incident...With a Little Help from Ajax....

I'll admit it, I've been lazy with giving back to the ServiceNow Community, but after a brief conversation with John Roberts a few weeks ago, I definitely feel motivated to get off my tuches and get b...