Dynamic Browser Window Title

UPDATED: I've added some code for a few pages that are opened in a different tab/window (Workflow Editor, BSM/Schema Maps, etc...).There are already a number of scripts out there to dynamically change...

My agenda for Knowledge13

Tonight I've been busy sorting out my agenda for Knowledge13 - only 2 weeks (and 5 thousand miles) away in Las Vegas.The breadth and variety of content is just amazing. Every 50 minute timeslot for br...

Coolest code checkin comment I saw today

"Added ability to process email events during upgrade"Insert standard caveats here about no guarantees 

Dealing with XML API - Parsing the SOAP response.

Not gonna really try and show off anything here - but the documentation for XML API is a bit foggy and I want to share this. I tried to use a few common XML API calls that are a bit of a challenge to ...

PreCon Training & Your Success

We are starting to close some of the classes in PreCon training so if you're on the fence about coming in for training on Sunday and Monday, please come join the fun! As typical, almost 30% of the con...

How to control what comes back in the SOAP response with a View

Recently I have been getting a lot of questions and request about an old Knowledge presentation (concerning how we use views) to control a SOAP response. It may be best to blog it here and share.First...

Single Page CMS Apps/UI pages with Backbone.js in Service Now

This will be the first post of the series on getting Backbone.js for designing better Single page apps and UI Pages in Service Now.Back in 2010-2011, When I started working on Service Now,We were stru<!-- -->...

Add A Simple KB Search to Any Form

Sometimes you may want to launch a KB search with a simple click that will use the contents of one or multiple fields from your form as the search text. It is quite simple.Create a UI Action and in th...

View other KB articles within KB Articles without leaving the page.

Alright the title may sound a little odd, but I think the concept is kind of cool. Many years ago I talked to some people at Microsoft who had an internal operations knowledge base called "Octane" (if...

Pacific Life Eliminates Email Notifications with Web Alerts

April 15 was the deadline for the 2013 Innovation of the Year Award. To celebrate, we're handing the blogging reins over to our customer Pacific Life. Read on to learn how the IT team at Pacific Life ...

PaaSTime: seeking the Golden Snitch* that is Platform as a Service

Before birds were angry or farms were villed, Steve Wiebe was playing Kong in Weirs Beach, New Hampshire. All the time. Steve was a gamer before they were called that. He anticipated what's now a $75 ...

Cloud computing: so simple, even a lawyer can do it

I don't know about you but when I word associate "innovation" the term "lawyer" is pretty low on my list. Much like where I'd put "Jeffrey Dahmer" on the "celebrity chef" list. So you'll understand my...

What's better than a guided tour of Bristol with Chris Berman? This sports fan paid \$2.50 to find out.

We took our girls, ages two and four, to see Stanford play Arizona in football on a whim a few months back. They climbed palm trees and mingled with Olympians. We saw 102 points of schoolyard ridiculo...

Are you a PaaS master?

Before there were steam engines or cars or computers, art was technology. Artists were geeks in smocks. Paint was code with dye. I took Art History in High School and the bug bit. It was wonderfully i...

Jim Uomini's a journalist... and the best darn PaaS developer you've never met

Jim Uomini was a normal guy. Now he stops speeding trains and changes in phone booths. He earned his cape and tights building apps. It wasn't part of his day job but now he's famous as the get-it-done...

Jim Uomini's a journalist... and the best darn PaaS developer you've never met

Jim Uomini was a normal guy. Now he stops speeding trains and changes in phone booths. He earned his cape and tights building apps. It wasn't part of his day job but now he's famous as the get-it-done...

Be Inspired by the Innovators of Knowledge11

Recently, we highlighted the amazing innovations from Knowledge12 in the hopes of inspiring your submission. With just a few days to deadline for the 2013 Innovation of the Year Award, see what your p...

Let's do some JSON today

I won't lie, I'm obsessed with JSON. I've been working with it and MongoDB for a couple of weeks now.JSON is Simple, portable and with REST protocol it is very easy to use.The entire post is written t...

Your Innovation Partner

After last year's Knowledge conference, we overheard a customer say that for them, "ServiceNow is an innovation partner." As it so happens, we feel the same about our customers. From the constant feed...

Installing And Setting Up OpenSSO To Use As Your SAML 2.0 IDP With ServiceNow

I work a lot with customers setting up their SAML SSO solution. There have been a number of IDPs that the customers I have worked with use and I hardly ever get to see that side of the configuration. ...