REST based Integration with JIRA

A few years ago, I developed a SOAP-based proof of concept integration between ServiceNow and JIRA. Recently, Atlassian announced that the JIRA SOAP web service interface was to be deprecated in favor...

A few little scripting tricks I learned during an Application Development Training.

This may already be common knowledge, but I thought I would share anyways. I recently attended the pilot class for our Application Development Training (that will be offered at Knowledge 13). One of o...

Be Inspired by the Innovators of Knowledge 12

In 2012, the Innovation of the Year award drew some amazing submissions. From gamification, to automated error-checking, to a music management application, to location-based services and heat maps, ou...

TechNow Ep 2 | Jelly - Part 2 of 3

Jelly is a powerful language on the ServiceNow platform for making custom user interfaces (pages, widgets, and more). In part 2 Chuck and Andrew cover some of the language basics and common mistakes. ...

Faster, Better, Cheaper: ServiceNow's Process User Training Program

"Faster, Better, Cheaper" This is a quote I have heard some people use to refer to our growing Process User Training program . I will make an attempt to explain how each term describes our program: Fa...

How to Delete or Update Activity log and Journal Field Entries

ServiceNow includes the ability to provide a full audit and journal history of records in the system. This is an extremely useful feature, but there are times when you need to override this audit proc...

Wondering What Makes a Great Innovation of the Year Submission?

When the time comes to submit your Innovation of the Year entry, you may be a little unsure. Is the application I built really innovative? Are my team's results significant enough? Did we break new gr...

UI Choice List Action for Templates

Let's say you want to be on a list of records and apply a template to the selected records on a list.Here's a UI Action List script I wrote:function applyTemplate() { var counter = 0; var sysparm_quer...

AGENDA IMAKUMO FEVRIER MARS

Issue des méthodes incrémentales, Scrum est une méthode Agile dédiée í la gestion de projet.Venez découvrir comment soutenir vos multiples équipes en utilisant la méthodologie Scrum !Enclenchez le Tur...

ServiceNow Innovation of the Year 2013

It's time again to see what the most innovative ServiceNow customers have been up to this year. As you may know, we are in search of the world's most amazing business and IT applications created on th...

FUSION 13: Graduate to Better Service Management

Seasoned IT directors, service management implementers and business analysts alike should attend this year's FUSION conference in Nashville, Tennessee. Whether you're new to ITSM or an experienced pro...

Percentage or Majority-based Workflow Approvals

One very common service request or change request approval requirement is to ask for a percentage or majority-based approval. This is something that ServiceNow workflow can do, but it requires a bit o...

TechNow

Updated 15-February-2013 -- Chuck Tomasi(Content has been moved to the TechNow blog.)

It's time for one hell of a spring clean

If like us you didn't start your ITSM implementation with a nice, new, shiny, clean CMDB (if such a thing actually exists?!) then when you come to the point you are ready to define how your assets and...

What's better than a guided tour of Bristol with Chris Berman? This sports fan paid \$2.50 to find out.

We took our girls, ages two and four, to see Stanford play Arizona in football on a whim a few months back. They climbed palm trees and mingled with Olympians. We saw 102 points of schoolyard ridiculo...

Turn vendors into partners through proactive account management

Bit of background first...Actively managing vendors (suppliers and 3rd parties) and not let them just manage you is something I have felt strongly about for a long time now. Gone are the days where re...

ServiceNow Masters Seminar Series - Part 3!

Join ServiceNowGuru experts Mark Stanger and Jacob Andersen for the third installment in the Masters Seminar series. Learn about the importance of normalized data for CMDB and best practices to achiev...

Send a Knowledge Link when Attaching Knowledge

If you've worked with ServiceNow much at all, you're probably familiar with the capability provided to search knowledge from the incident form, and then attach the knowledge article back to the origin...

Data driven workflow-less workflow field

I haven't had my hands in code for a while so I was looking for a reason to have a good ol' fashion geeky relapse. This past week one of my favorite customers (ok, so they're all my favorite) gave me ...

Fetching Attachments Via Scripted Web Services or Processor

I recently had a customer want to get the attachments from an incident but in a "pull" fashion rather than ServiceNow pushing them to the third party software we were integrating with. This presented ...