Add A Simple KB Search to Any Form

Sometimes you may want to launch a KB search with a simple click that will use the contents of one or multiple fields from your form as the search text. It is quite simple.Create a UI Action and in th...

View other KB articles within KB Articles without leaving the page.

Alright the title may sound a little odd, but I think the concept is kind of cool. Many years ago I talked to some people at Microsoft who had an internal operations knowledge base called "Octane" (if...

Pacific Life Eliminates Email Notifications with Web Alerts

April 15 was the deadline for the 2013 Innovation of the Year Award. To celebrate, we're handing the blogging reins over to our customer Pacific Life. Read on to learn how the IT team at Pacific Life ...

PaaSTime: seeking the Golden Snitch* that is Platform as a Service

Before birds were angry or farms were villed, Steve Wiebe was playing Kong in Weirs Beach, New Hampshire. All the time. Steve was a gamer before they were called that. He anticipated what's now a $75 ...

Cloud computing: so simple, even a lawyer can do it

I don't know about you but when I word associate "innovation" the term "lawyer" is pretty low on my list. Much like where I'd put "Jeffrey Dahmer" on the "celebrity chef" list. So you'll understand my...

What's better than a guided tour of Bristol with Chris Berman? This sports fan paid \$2.50 to find out.

We took our girls, ages two and four, to see Stanford play Arizona in football on a whim a few months back. They climbed palm trees and mingled with Olympians. We saw 102 points of schoolyard ridiculo...

Are you a PaaS master?

Before there were steam engines or cars or computers, art was technology. Artists were geeks in smocks. Paint was code with dye. I took Art History in High School and the bug bit. It was wonderfully i...

Jim Uomini's a journalist... and the best darn PaaS developer you've never met

Jim Uomini was a normal guy. Now he stops speeding trains and changes in phone booths. He earned his cape and tights building apps. It wasn't part of his day job but now he's famous as the get-it-done...

Jim Uomini's a journalist... and the best darn PaaS developer you've never met

Jim Uomini was a normal guy. Now he stops speeding trains and changes in phone booths. He earned his cape and tights building apps. It wasn't part of his day job but now he's famous as the get-it-done...

Be Inspired by the Innovators of Knowledge11

Recently, we highlighted the amazing innovations from Knowledge12 in the hopes of inspiring your submission. With just a few days to deadline for the 2013 Innovation of the Year Award, see what your p...

Let's do some JSON today

I won't lie, I'm obsessed with JSON. I've been working with it and MongoDB for a couple of weeks now.JSON is Simple, portable and with REST protocol it is very easy to use.The entire post is written t...

Your Innovation Partner

After last year's Knowledge conference, we overheard a customer say that for them, "ServiceNow is an innovation partner." As it so happens, we feel the same about our customers. From the constant feed...

Installing And Setting Up OpenSSO To Use As Your SAML 2.0 IDP With ServiceNow

I work a lot with customers setting up their SAML SSO solution. There have been a number of IDPs that the customers I have worked with use and I hardly ever get to see that side of the configuration. ...

A bit of fun for scripters

4-min video about scripting language idiosyncrasies. It made me laugh more than once.https://www.destroyallsoftware.com/talks/wat

Knowledge 13 activities

SnappCast RecordingsWe will be recording informal, group-sized recordings again this year. It was great fun to get 20 people in a room and just chat and review the conference. We'll be tweeting the lo...

Submit Your Innovation NOW: Deadline is April 15!

Are you getting excited for Knowledge13? Can you wait for the pre-conference training and breakout sessions led by your peers? Will you race in the CreateNow hackathon? Or will your company's project ...

What Does Innovation Mean to You?

We recently posed the question, What does innovation mean to you? and received a bevy of responses. What we discovered is that innovation means something unique to each one of you — and whether you ap...

TechNow Ep 4 | Server-side Scripting Fundamentals

Chuck and Andrew take you through some of the fundamentals and best practices of server side scripting. There's a lot to know and we'll share as much experience as we can in one full hour! Originally ...

Use Orchestration to Export ServiceNow Data

After completing a very fabulous training by our own Ben Sweetser, as well as getting some advice from rockstars Alex Yupanqui and Jimmy Yuan, I decided to create a Orchestration/Runbook Automation ac...

Jump into the Hotbed of Innovation

"The enterprise that does not innovate ages and declines. And in a period of rapid change such as the present, the decline will be fast." -Peter DruckerAccording to ServiceNow Founder and Chief Produc...