Unit Test Training Video

Hey all,Here is a link to a video I recently did on how to use the Unit Test Update Set I provided last blog post. I am going to ask forgiveness in advance for my lack of celebrity quality. It is 10 m...

What? Altiris V7 is different?

I have heard chatter for a little while that the ServiceNow Altiris 2.0 integration does not support the latest versions. It is true, see http://wiki.servicenow.com/index.php?title=Altiris_Integration...

Unit Test Utility - Test Driven Development as we move closer to PaaS

I have to apologize for my silence on this blog. As always for us at Service Now there is never downtime or a dull moment.Recently I spoke at an internal Service Now Sales meeting where, I and the oth...

Simplifying Reporting, Rightly Understood

Today, I'm going to do something to make your life easier and show you something that you may have easily overlooked. One of the most common things we hear around reporting is that there are too many ...

Ensuring consistent feedback using Coaching Loops

I've spoken to a few customers recently about our new Coaching Loops feature in Berlin.The feedback has been that some of our customers are already trying quality initiatives like this with their own ...

Script Actions, Take II - an impersonation log

So I got a lot of discussion and positive feedback stemming from my last blog entitled Script Actions, the forgotten action and have decided to share another use case as a quick follow up. Some of our...

Making Live Feed more useful (The LOLCATS configuration)

I am a big fan and advocate of Live Feed - in fact my first contribution to most email threads that I can see turning into "yet another behemoth of an information silo locked into someones INBOX" is:C...

Beautify Your Properties

System properties are a great way to put configurable parameters in your system without having to modify scripts or workflows. Let's say you've been given a requirement to cancel approvals after three...

Script Actions - the forgotten action

So a colleague was asking if we had a login count on the user records. A quick poke in the wiki and our instance seemed to not show one out of the boxcloud, but it seemed simple enough task to accompl...

We're recording today!

We're recording today, so I'm putting a post out to get ideas and topics. We've gotten a couple emails that include topics like where to start with a CMDB, how to get started in the Content Management...

Reference Fields - Auto-Complete Show All

When you type in text in a Reference Field, ServiceNow will search for and display the first 15 items that match the string you just entered.Sometimes you may not know what to type, so to display all ...

QuickStart for IPCC - What's included in the training package?

In one of my previous posts, I discussed the introduction of our process user training program. Our professional services team has also recently released a QuickStart deployment package for customers....

Formation "System Admin ServiceNow" - du 12 au 14 septembre 2012

Date12 septembre 2012 - 14 septembre 2012Durée3 joursLieuParis - La DéfenseLangueFrançaisInscriptionImakumo.fr[img=400x270]http://community.service-now.com/files/salle-de-reunion2.jpg[/img]La formatio...

Virtual classroom training - would you Like?

Hi everyone - we've been running some of our classes in virtual classrooms for ServiceNow partners for awhile now, and I'm interested in the general support across the Community for online classes as ...

Clearing Catalog Variable Reference Fields

When clearing a Reference catalog variable in a script, DO NOT use the g_form.clearValue('fieldName')method - it will not hide the Reference Icon, nor reset the mandatory field flag to red, possibly l...

Berlin Rest plugin is awesome - but make sure you use %20 for spaces when doing variable substitution on URL

I am onsite working with a customer using the latest Berlin release. We had to build out a RBA workflow that uses the new REST libraries and functionality. Let me first say how powerful, dynamic, and ...

Service-Now - FTP communication via MID server

This post is an improvement over the post Get filenames from a FTP server. In this post we run the entire code of getting the files names in a Business Rule on a MID server Script Include.The reason w...

Snappcast - Episode 17 Incident go-live Q/A

We grill Michael B on his incident go-live. Some real good nuggets and lessons learned in this episode.Subscribe on iTunes:http://itunes.apple.com/us/podcast/snappcast/id538839587Let us know if you'd ...

Join and Split

Let me introduce you to two of my favorite little JavaScript methods join() and split(). They save me lots of time managing arrays and strings. If you aren't familiar with join() and split(), then let...

What no Attachments on a CMS Portal Catalog Item?

I was working with a customer who wanted to use the Content Management System (CMS) as their Employee Self-Service Portal. ServiceNow has a nice starter site for this. Come to find out though, when yo...