Conditional Link if recipient has role

Is there a way to put a conditional script into an email template.If the recipient has the role ITIL, show the {URI}, if they do not leave it out of the template

Methods for Chat Actions

I was trying to configure a few custom chat actions but outside but had some challenges finding documentation on the methods available to the g_chat object. I decided to use standard Javascript to enu...

How to Become an Innovator at Knowledge 13

Steps to success:1) Submit an Innovation of the Year award entry2) Browse the Knowledge 13 session agenda and build a killer schedule3) Compete in the CreateNow Hackathon.The session agenda for Knowle...

How to control the available choices of a choice list in a ServiceNow form

In this blog post I show how one can control the list of available choices in a ServiceNow form depending on the current choice of a record.Setting the contextFor a practical illustration, we will be ...

REST Post Tool Enhancements and Demo

While ServiceNow doesn't come with a standards based REST API, it does provide a API that can be leveraged by REST based libaries and clients. The current ServiceNow REST API is available through the ...

Open a record from a list without clicking on it

I like keyboard shortcuts. Always have. So I wanted to see if I could come up with a way to easily filter a list and open a record from it without my hands leaving the keyboard.With a bit of work, I c...

CreateNow: Participate in the Hackathon at Knowledge 13

Speed. Endurance. Skill. Innovation.Where else can you combine your drive to develop, your passion to create and your need to win? During the first ever CreateNow Hackathon at Knowledge 13, over 400 S...

The World is a BIG Place...

...but according to ServiceNow (OTB) there are only 9 countries in a suggestion field. Now I work for a global organisation and with offices in 30+ countries and staff who travel to many more. (We cap...

Find duplicate user email (or anything else)

Just saw this gem on our internal Live Feed from our resident wizard Mr. Goodliffe. The question on Live was how can I easily locate users with duplicate email addresses. I've always used a GlideAggre...

TechNow Ep 3 | Jelly - Part 3 of 3

In the final part of our series on Jelly, Andrew and Chuck walk you through testing and debugging your Jelly code along with some examples of what people have built with Jelly. Unlock even more power ...

JDBC Workflow Activity - Make database calls via workflow. You know you wanna.

Look, there are life rules I live by - buy low, sell high- learning is a life long process- play nice with others- if you ever find yourself the opportunity to work with John Andersen you DO IT! The g...

Une Approche Pragmatique de la Gestion de la Performance IT

Une Approche Pragmatique de la Gestion de la Performance IT Avec l'adoption mondiale des processus de Gestion des Services IT basés sur ITIL comme référentiel de bonnes pratiques, les DSI sont í la re...

Training Formats Explained

Our Process User Training Program offers a variety of delivery options for our customers. Sometimes I get questions during scoping calls as to what each one is. One of the points of confusion is usual...

ServiceNow Masters Seminar Series - Part 4!

Join ServiceNowGuru experts Mark Stanger and Jacob Andersen for the fourth installment in the Masters Seminar series. Learn how to get started with Software Asset Management in Berlin. Sponsored by BD...

Snappcast - Episode 19

The first Google Hangout SnappCast - this was an experiment and I like the format, but not the recording quality (can't see the text well enough.) We will try to resolve this.In the meantime, join the...

Innovation Inspiration from Symfoni and Telstra

We've said it before, but we'll say it again: Our customers are brilliant.Incoming Innovation of the Year award submissions fall nothing short of expectations. Today we'll highlight two amazing entrie...

Integrate ServiceNow with Salesforce.com's Chatter feeds

I was talking to a customer the other day, who had an interesting request. Their company already uses Salesforce.com's Chatter feeds for everything in their company. Every document in salesforce has a...

Perl SOAPLite version .715 has issues handling larger soap responses

I recently was helping out a good friend. He was doing a standard Perl soap request (as shown on our Wiki) using Soap Lite version .715 and getting an error like this: Incorrect parameter at /Library/...

Are you a PaaS master?

Before there were steam engines or cars or computers, art was technology. Artists were geeks in smocks. Paint was code with dye. I took Art History in High School and the bug bit. It was wonderfully i...

Knowledge13 PreConference training filling up fast

Hi everyone - I'm excited to let you know that our K13 classes are filling fast. As we have in the past two events (San Diego and NOLA), we are running at about 30% of conference registrations. We do ...