TechNow

Updated 15-February-2013 -- Chuck Tomasi(Content has been moved to the TechNow blog.)

It's time for one hell of a spring clean

If like us you didn't start your ITSM implementation with a nice, new, shiny, clean CMDB (if such a thing actually exists?!) then when you come to the point you are ready to define how your assets and...

What's better than a guided tour of Bristol with Chris Berman? This sports fan paid \$2.50 to find out.

We took our girls, ages two and four, to see Stanford play Arizona in football on a whim a few months back. They climbed palm trees and mingled with Olympians. We saw 102 points of schoolyard ridiculo...

Turn vendors into partners through proactive account management

Bit of background first...Actively managing vendors (suppliers and 3rd parties) and not let them just manage you is something I have felt strongly about for a long time now. Gone are the days where re...

ServiceNow Masters Seminar Series - Part 3!

Join ServiceNowGuru experts Mark Stanger and Jacob Andersen for the third installment in the Masters Seminar series. Learn about the importance of normalized data for CMDB and best practices to achiev...

Send a Knowledge Link when Attaching Knowledge

If you've worked with ServiceNow much at all, you're probably familiar with the capability provided to search knowledge from the incident form, and then attach the knowledge article back to the origin...

Data driven workflow-less workflow field

I haven't had my hands in code for a while so I was looking for a reason to have a good ol' fashion geeky relapse. This past week one of my favorite customers (ok, so they're all my favorite) gave me ...

Fetching Attachments Via Scripted Web Services or Processor

I recently had a customer want to get the attachments from an incident but in a "pull" fashion rather than ServiceNow pushing them to the third party software we were integrating with. This presented ...

Python Web Service Client Using SUDS and ServiceNow

OK. Seriously, if you are not programming in Python you need an intervention and that is what I am here for. Look I am not asking you to change your coding language preference for everything you do, b...

Formation "System Admin ServiceNow" - du 27 au 29 mars 2013

Cours Officiel ServiceNow « System Admin ServiceNow »La formation "System Admin ServiceNow" couvre l'ensemble des fondamentaux de ServiceNow. Elle est animée par un formateur accrédité ServiceNow et e...

Applications with Role

I've always thought it was strange that there was a "Modules with Role" related list on the Role form, but not one for Applications, so I figured it was time to add one. This is how you do it:1. Creat...

ServiceNow Masters Seminar Series - Part 2!

Join ServiceNowGuru experts Mark Stanger and Jacob Andersen for the second installment in the Masters Seminar series. In this 45-minute webinar, you'll learn about changes to Asset Management in the S...

ServiceNow Education Services Team Introduces Learning Credits

The ServiceNow Education Services team recently introduced a new way for our customers to purchase training. Click here to see the official details posted to our corporate site. I thought I would take...

Taking Another Pass at PaaS: Some Further Explanation

"But I'm just a soul whose intentions are good:Oh, Lord! Please don't let me be misunderstood."— from the classic song "Don't Let Me Be Misunderstood," which you may think was originally recorded by T...

Showing a Schema Map From a List View

NOTE: There's a newer version of this tool"Show Schema Map" ToolsYou should take a look at it instead of continuing on with this outdated post. Mark Stanger has a great article over on the ServiceNowG...

HTML-formatted Email Client Message Text

The ServiceNow email client is a great way to allow technicians to send ad-hoc email notifications from within ticket and other forms. One common request I've seen for the email client is to allow the...

Knowledge13 PreCon Training is now open - new courses lined up (psst, can you say App Dev?)

What do Application Development, Automation, and Domain Separation have in common? They are all NEW courses that we plan to launch at K13. Check out all the outlines here (please note we're splitting ...

ServiceNow: Taking a Pass on PaaS to Focus on What Enterprises REALLY Want and Need

Technology industry analysts, journalists, and vendors have spent a lot of time and effort trying to map out the market for platform-as-a-service (PaaS) solutions, with decidedly mixed results. Howeve...

ServiceNow development methodology presentation to QMUL

Yesterday I had the opportunity to present to Computer Science students at Queen Marys University in London.For the past few years we've taken under-graduates from Queen Marys on year long placements ...

Custom CSS style sheets in non-CMS pages

One of my favorite things about doing ServiceNow work at Crossfuze is the opportunity to collaborate with our customers to come up with unique ways to solve problems. I'm usually brought in to train a...