One of the great things about this modern technology stuff: interesting and unexpected interactions with smart, thoughtful people. Several weeks ago, I had a set of such interactions via Twitter with ...
Sometimes a record has comments or worknotes, but it's not obvious if the form loads with another tab active. I decided to see how easy it'd be to make it more obvious.Turns out it was pretty easy.I c...
We're going to be trying out a new format for the SnappCast and you can get involved!. Simply attend this session, where we'll be recording and live-streaming a google hangout to talk all things Servi...
I feel like Neo in the Matrix dodging bullets as they are fired at me. I have been working on an issue with a customer that had me perplexed for some time. Thank you Alex Yupanqui and Jimmy Yuan for y...
I was asked the other day if ServiceNow has any attachment auditing in place to see when an attachment was added or removed from a record. I was not aware of any, so I came up with the following. Mayb...
A few years ago, I developed a SOAP-based proof of concept integration between ServiceNow and JIRA. Recently, Atlassian announced that the JIRA SOAP web service interface was to be deprecated in favor...
This may already be common knowledge, but I thought I would share anyways. I recently attended the pilot class for our Application Development Training (that will be offered at Knowledge 13). One of o...
In 2012, the Innovation of the Year award drew some amazing submissions. From gamification, to automated error-checking, to a music management application, to location-based services and heat maps, ou...
Jelly is a powerful language on the ServiceNow platform for making custom user interfaces (pages, widgets, and more). In part 2 Chuck and Andrew cover some of the language basics and common mistakes. ...
"Faster, Better, Cheaper" This is a quote I have heard some people use to refer to our growing Process User Training program . I will make an attempt to explain how each term describes our program: Fa...
ServiceNow includes the ability to provide a full audit and journal history of records in the system. This is an extremely useful feature, but there are times when you need to override this audit proc...
When the time comes to submit your Innovation of the Year entry, you may be a little unsure. Is the application I built really innovative? Are my team's results significant enough? Did we break new gr...
Let's say you want to be on a list of records and apply a template to the selected records on a list.Here's a UI Action List script I wrote:function applyTemplate() { var counter = 0; var sysparm_quer...
Issue des méthodes incrémentales, Scrum est une méthode Agile dédiée í la gestion de projet.Venez découvrir comment soutenir vos multiples équipes en utilisant la méthodologie Scrum !Enclenchez le Tur...
It's time again to see what the most innovative ServiceNow customers have been up to this year. As you may know, we are in search of the world's most amazing business and IT applications created on th...
Seasoned IT directors, service management implementers and business analysts alike should attend this year's FUSION conference in Nashville, Tennessee. Whether you're new to ITSM or an experienced pro...
One very common service request or change request approval requirement is to ask for a percentage or majority-based approval. This is something that ServiceNow workflow can do, but it requires a bit o...
Updated 15-February-2013 -- Chuck Tomasi(Content has been moved to the TechNow blog.)
If like us you didn't start your ITSM implementation with a nice, new, shiny, clean CMDB (if such a thing actually exists?!) then when you come to the point you are ready to define how your assets and...
We took our girls, ages two and four, to see Stanford play Arizona in football on a whim a few months back. They climbed palm trees and mingled with Olympians. We saw 102 points of schoolyard ridiculo...
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