A different take on Request Management

A quick update for those of you that were interested in our Work Request Management application.We decided that an additional application was needed to enabled us to reduce the complexity around handl...

ServiceNow Admin training for Australia, New Zealand, and SE Asia (Dec 11-13).

Just a quick announcement to let the community know that we are now offering our 3 day System Admin training for APAC (East Australian timezone) in virtual classrooms over Adobe Connect. Course schedu...

#23TweetsOfOctober - The Full Story

In 2012 we have already seen #50TweetsOfBerlin from @j_roberts and #50TweetOfCalgary from @mattberan both of which inspired me to share some of the cool things we have used the ServiceNow platform for...

My First Blog Post

Hello there!Firstly I feel somewhat honoured to have been invited to have my own blog page here in the community. I say this as I am neither a ServiceNow employee or a partner, but in fact a customer ...

Collapse Navigation and Header Frames via Script

Every once in a while I come across some script functions that might be useful given the right requirement. This article is one of those cases. In the post below I'll show you how you can leverage som...

Load and Flatten Remote WSDLs via MID Server

Ever struggle getting a SOAP WSDL from behind a firewall for an integration?I recently created an update set will allow you to load remote WSDL's, flatten them, and generate SOAP Message Functions all...

StartNow - A fresh approach

So why are we taking a different approach to deploying projects? What are the benefits to using StartNow in your ServiceNow deployment or even using it to help deploy any piece of software within your...

Do you use knowledge submissions?

I'm curious how many customers use the knowledge submission workflow, or not.

Controlling decimal field places

Here's a quick post on a simple topic that should save people some frustration. I've seen questions for a while now about setting up the number of decimal places for a field in ServiceNow. ServiceNow ...

Time To Grow Up

I work at a medium sized midwestern software development company. We continually increases revenue by 50% a year after year. We grow at a rate that requires the company to grow up quickly and we haven...

50 Calgary enhancements I'd love to see in Calgary

For those of you not on twitter, I've been tweeting out enhancements I'd like to see in Calgary. Here's the conclusive list. There are a few on here I didn't tweet, and a few that will still be tweete...

ActiveRoles Proof of Concept Automation App

ActiveRoles is a broker for Active Directory administration. It provides workflows and auditing around changes that are done to Active Directory or AD LDS. Instead of making directory changes in Activ...

Process User Training Program Update

It's been about 4 months since my first post regarding our Process User Training Program. I'm amazed that the post is close to reaching the 1,000 mark for number of reads.Since that post, I've been gi...

Runbook Automation and Powershell - RBA common setup issues AuthorizationManager Error

Yes, we have all followed this Wiki document when setting up our RBA Powershell environment:http://wiki.servicenow.com/index.php?title=Runbook_PowerShell_Activities_for_Workflows... but we keep gettin...

BYOD: How Best to COPE?

First, some numbers you might find interesting, if not a bit frightening.Forrester has publicly predicted that there will be one billion smartphones in use by 2016.Some 350 million of these will be fo...

Copy a Survey and its Questions/Choices with a form button UI Action

In another post, someone just asked how to copy a survey and all its questions and their choices. Doing that manually can be a big hassle depending on the size of the survey.If you create a form butto...

gs.getMessage() - The Second Parameter

I was working on something today and discovered something interesting. You know me, if I find something cool, I want to share it. I was going through some of the standard script includes that come wit...

ServiceNow Innovator of the Year Morrison & Forrester Gets Even More Recognition

ServiceNow Innovator of the Year Morrison & Forrester Gets Even More RecognitionIt's been a big year for the Morrison & Forrester crew — first recognition by ServiceNow as an Innovator of the Year and...

Service Now Control V2 - A Firefox Add-on

Hello,I am happy to tell you, Service Now Control - "An add-on for Firefox, which attempts to make Maint on Service Now easy" is here. This add-on basically is taken from Firefox Add-on & the magic nu...

ServiceNow Implementation Methodology - StartNow

Want to learn more about the new implementation methodology from ServiceNow Professional Services?Over the coming days / weeks / months, I'd like to share my thoughts and views around this methodology...