Crossfuze Global Script and Config Search

As a ServiceNow administrator, one of the most common challenges is trying to find a particular script or configuration in your own instance. Whether you're troubleshooting or just trying to understan...

Writing Attachments out to a MID server and calling overloaded Java methods in Javascript

I spent all night trying to figure out why what I know works in Java code can't be used in a MID server script includes. I mean this is basic IO stuff -- kind of. I am doing an integration where I tak...

Who is sponsoring your ITSM enhancement project?

Some of my recent blog posts have been on the theme of Improving your ITSM system in a release driven way.I wrote four posts before pausing:A system for ranking enhancement requests by urgency and bus...

Decoration in form header to refresh the form

Are you an admin that frequently needs to refresh the form you're on? Whether for testing purposes, or some other reason? Tired of right-clicking the form header to do it?I know others have solved thi...

Geeklist

If you haven't heard of Geeklist yet, it's a relatively new social network dedicated to geeks. A place you can share your geekly accomplishments and actually have people understand.Join the private be...

50 posts, 274 days, 29 thousand reads

9 months isn't a particularly significant milestone (well - for Mothers-to-be it is probably quite significant!).But today I've been with ServiceNow for 9 months (or 274 days, or 39 weeks).My fiftieth...

Order guides calling order guides

I did this video as a quick explanation of how order guides calling order guides is possible - and why it isn't recommended. Let me know if you have questions or have suggestions on work-arounds!

Service-now Processors and Platform Development

Have you ever wondered what happens with the system when you hit a URL similar to this in the browser?https://demo.service-now.com/incident.do?CSVThis is a processor doing this work for you.I co-prese...

ServiceNow Training team wins prestigious award

I'm really proud to announce the training team has won a leading industry award from our peers. CEdMA (Computer Education Managers Association) is the premier organization for training executives repr...

Final stats from Knowledge12 Pre-Conference training

Hi everyone - I've attached some stats from the two days of training that we ran in New Orleans last week at Knowledge12. I want to express deep thanks to all those that attended, the instructors, and...

How to Refresh the Left Navigation Pane via Script

Here's a quick scripting tip for today. Have you ever needed to refresh the left navigation menu in response to some script action? I don't think this requirement comes up often, but I just had somebo...

Understanding the SAML 2.0 Logs

The documentation for ServiceNow's SAML setup is the best that it has ever been. More and more customers are able to set up SAML correctly without having to engage outside help. That being said, what ...

Scripting the JDBCProbe

There is a lesser known JDBC integration interface to ServiceNow than is generally published to the outside world, but it can make JDBC integrations go much smoother that traditionally supported in th...

How to Disable or Restrict the JavaScript Executor

Welcome to my first blog post! I recently presented a lab called "JavaScripting Techniques in ServiceNow" at the Knowledge 12 conference. In both sessions, the attendees asked excellent questions, mad...

Pre Conference Training - outstanding results, 37% = perfect 10

219 surveys out of 450 attendees from #know12 PreCon training - > 37% are a perfect 10 ! > 16 classrooms, 6 new or newly revised courses. 35 instructors. wow. > 91% rated 8 or higher. Thank you! Don't...

Increasing process performance using feedback loops

On Tuesday I presented Coaching Loops in ServiceNow at Knowledge12.It was an interesting experience and I was pleased with the feedback from the attendees. You can see the Twitter reaction on Storify ...

Export a Homepage (UI Action and Processor)

Ever wanted to move a homepage from one instance to another? A homepage consists of several parts across three tables, and simply putting update_synch on the tables won't really cut it.A colleague nee...

Snappcast - Episode 12 - #Know12 day two review

More people, more talking, longer episode, fantastic audio podcast, wrapping day two.Download or stream via dropbox:https://www.dropbox.com/s/c5wqvnkcxso502a/SnappCast%20Episode%2012.mp3Let me know if...

Vote for the winner of the ServiceNow Knowledge12 Innovation of the Year award

The ServiceNow platform has been a hot topic today at Knowledge12 starting with Fred Luddy creating a flight-tracking app in about six minutes from the keynote stage. To quote Fred, "The ServiceNow pl...

Transformation of Professional Services

I started my ServiceNow career soon after the first annual User Conference in 2007. Back when the entire conference could fit into the Western Metal Supply suite for a Padres game. My first role with ...