Command Line Probe Script Include

There is a concept of executing command line (DOS and shell) scripts on the MID server (triggered by something on the instance server). I got sick of inserting the ECC queue record every time I wanted...

Proof of Concept Integration with Service Operations Insight (SOI)

I recently completed an Proof of Concept/Value integration between ServiceNow and CA's Service Operations Insight (SOI) product. The integration was designed to be a two-direction integration between ...

Maybe it's just that easy

Maybe it's because we've only been using Service Now for a couple weeks and haven't gotten into the weeds. Maybe it's because we still have a lot of immature processes and what we're asking the softwa...

Interview with Adriene Radcliffe from Yale University

The #servicenow Twitter hashtag continues to be a source of interesting people - customers, partners, prospects and employees of the company.On Twitter (and "in real life" at Knowledge 12) I met Adrie...

Whats new in the ServiceNow Scrum application?

Our product is widely recognised to be a market leader in the IT Service (and Support!) Management industry. Our core competency of applications to help organisations manage their Incident, Problem, C...

Reaction to "Can ITSM Projects do the Kanban?"

Over at the ITSM Review, Ros Satar writes about ITSM Projects and how the Kanban methodology might bring value.In these uncertain economic times the watch words of the moment seem to be:"Do more with ...

Unit Test Training Video

Hey all,Here is a link to a video I recently did on how to use the Unit Test Update Set I provided last blog post. I am going to ask forgiveness in advance for my lack of celebrity quality. It is 10 m...

What? Altiris V7 is different?

I have heard chatter for a little while that the ServiceNow Altiris 2.0 integration does not support the latest versions. It is true, see http://wiki.servicenow.com/index.php?title=Altiris_Integration...

Unit Test Utility - Test Driven Development as we move closer to PaaS

I have to apologize for my silence on this blog. As always for us at Service Now there is never downtime or a dull moment.Recently I spoke at an internal Service Now Sales meeting where, I and the oth...

Simplifying Reporting, Rightly Understood

Today, I'm going to do something to make your life easier and show you something that you may have easily overlooked. One of the most common things we hear around reporting is that there are too many ...

Ensuring consistent feedback using Coaching Loops

I've spoken to a few customers recently about our new Coaching Loops feature in Berlin.The feedback has been that some of our customers are already trying quality initiatives like this with their own ...

Script Actions, Take II - an impersonation log

So I got a lot of discussion and positive feedback stemming from my last blog entitled Script Actions, the forgotten action and have decided to share another use case as a quick follow up. Some of our...

Making Live Feed more useful (The LOLCATS configuration)

I am a big fan and advocate of Live Feed - in fact my first contribution to most email threads that I can see turning into "yet another behemoth of an information silo locked into someones INBOX" is:C...

Beautify Your Properties

System properties are a great way to put configurable parameters in your system without having to modify scripts or workflows. Let's say you've been given a requirement to cancel approvals after three...

Script Actions - the forgotten action

So a colleague was asking if we had a login count on the user records. A quick poke in the wiki and our instance seemed to not show one out of the boxcloud, but it seemed simple enough task to accompl...

We're recording today!

We're recording today, so I'm putting a post out to get ideas and topics. We've gotten a couple emails that include topics like where to start with a CMDB, how to get started in the Content Management...

Reference Fields - Auto-Complete Show All

When you type in text in a Reference Field, ServiceNow will search for and display the first 15 items that match the string you just entered.Sometimes you may not know what to type, so to display all ...

QuickStart for IPCC - What's included in the training package?

In one of my previous posts, I discussed the introduction of our process user training program. Our professional services team has also recently released a QuickStart deployment package for customers....

Formation "System Admin ServiceNow" - du 12 au 14 septembre 2012

Date12 septembre 2012 - 14 septembre 2012Durée3 joursLieuParis - La DéfenseLangueFrançaisInscriptionImakumo.fr[img=400x270]http://community.service-now.com/files/salle-de-reunion2.jpg[/img]La formatio...

Virtual classroom training - would you Like?

Hi everyone - we've been running some of our classes in virtual classrooms for ServiceNow partners for awhile now, and I'm interested in the general support across the Community for online classes as ...