Yesterday Consulting Portal and IT Optimizer released the 7th Annual ITSM Industry survey.Interesting reading and I wanted to share my thoughts...Geographical split of respondantsIt seems that the sur...
Last week I worked with Principle Sales Consultant, and all around Oracle Guru, Warren Strange, author of "Strange Brew". Together we took a couple of hours to set up a SAML 2.0 setup between a Servic...
A colleague of mine recently asked for some assistance in managing Glide List (glide_list) fields. I had written some scripts that were fairly task specific so I rewrote them as generic as possible an...
I just listened to the Gamification of the Service Desk webinar presented by Kim Liston, Michael Slabodnick and Tim Deniston from Omnicare.It's a story that I followed on Twitter through Michael and I...
I recently helped a customer start the process of importing their Remedy Knowledge records into ServiceNow for a one-time bulk upload process.I was able to create a generic integration to import Remed...
ITSM Social : au-delí des processusDans le monde traditionnel de l'ITSM, la plupart des applications « ITIL » historiques sont encore conçues sur des architectures client-serveur âgées de 20 ans. Or n...
If you are an admin, you can add Domain separation to a custom or out-of-box table that isn't currently separated. Just create a new field in that table, when personalizing the list or form for that t...
In part 1 and part 2 of my series on large teams, I talked a lot about scripting. There's one more item to cover on scripting and a couple other items to make you work easier in the months and years t...
Over at The ITSM Review I blogged about handling VIP Support.One of the outcomes of IT Service Management is the regulation, consistency and predictability in the delivery of services.I remember worki...
In part 1 of this series I mentioned scripts, so let's stick with that again. When working on a team, I recommend every programmer come to an agreement on, and document, a coding style guide. The larg...
I love UI11. One of my favorite features is that wonderful edge on the left to quickly navigate through the system the favorite items that I choose. Unfortunately, not all ServiceNow customers have UI...
This post will explain on how you can generate a dynamic rule base for an Order Guide of a Service Catalog.Suppose you have four options given to you in an Order Guide form, A,B,C and D. You will have...
A few weeks ago we launched a new set of enhancements to our internal ITSM processes at ServiceNow.As customers you won't see this work filter through to your own instances with the Berlin release thi...
IntroductionA workflow can be likened to the Six Million Dollar Man-it can be rebuilt, with new activities improving the automation of a process. During the lifespan of a workflow, many versions and c...
Today I went to the ServiceNow UK User Group hosted by Harrods and Focus Group Europe.It was my first outing to a user group and it was a really great opportunity to meet customers and make new contac...
For the past year or so I've been working with large customers with large deployment teams. This differs greatly from when I was a customer with a team of two people configuring the platform. As a res...
A couple of weeks ago, I saw a great idea from Alex Yupanqui, who works for ServiceNow, to create UI actions to allow users to directly edit a graphical workflow from the associated record. I've taken...
I've heard a number of questions on how to use GlideAJAX to return multiple values. It wasn't clear in the wiki (until now) how to do this so most people were sending a string array of values to be pa...
Software as a Service, plus connu sous l'acronyme SaaS, est l'offre qui tire l'ensemble des concepts du fameux Cloud. Avec une croissance í deux chiffres, celle-ci est néanmoins freinée en raison de n...
I just came across a case where someone was comparing two date fields on the client to validate that the one was later than the other. To accomplish this they created a script include to compare dates...
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ILT: the Endangered Species That Still Teaches Bes...
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Plano de OCM em Projetos de Implementação ServiceN...
