The Goldilocks Product Owner

Last blog post I asked the question "Who is sponsoring your ITSM enhancement project?"I posted a presentation that you could adapt and give to your Product Owners who will be representing the voice of...

ServiceNow Education Services Team Introduces Process User Training Program

The ServiceNow Education Services team recently introduced a new training offering for process users. I thought I would take a few minutes to provide a little Q&A:Q: First of all, do you know what a p...

Award Winning ServiceNow Education Services Team

Last month, I was in attendance at a CEdMA conference to be a panelist on the topic of blending learning solutions. A big surprise was that our Education Services team at ServiceNow won the annual "IM...

Draft- Service Catalog - Part 1

Hello,In this series of posts, I would be blogging on what was done, to introduce a draft module for Service Catalog.Incident, Problem and Change all three of these have 'Draft' as a state.But why don...

Track impersonations with just a new table and two Script Actions

After reading a recent post, I realized how easy it would be to track impersonations.Create a custom table: u_impersonationAdd the following fields: u_impersonator (String), u_impersonated (String), u...

Crossfuze Global Script and Config Search

As a ServiceNow administrator, one of the most common challenges is trying to find a particular script or configuration in your own instance. Whether you're troubleshooting or just trying to understan...

Writing Attachments out to a MID server and calling overloaded Java methods in Javascript

I spent all night trying to figure out why what I know works in Java code can't be used in a MID server script includes. I mean this is basic IO stuff -- kind of. I am doing an integration where I tak...

Who is sponsoring your ITSM enhancement project?

Some of my recent blog posts have been on the theme of Improving your ITSM system in a release driven way.I wrote four posts before pausing:A system for ranking enhancement requests by urgency and bus...

Decoration in form header to refresh the form

Are you an admin that frequently needs to refresh the form you're on? Whether for testing purposes, or some other reason? Tired of right-clicking the form header to do it?I know others have solved thi...

Geeklist

If you haven't heard of Geeklist yet, it's a relatively new social network dedicated to geeks. A place you can share your geekly accomplishments and actually have people understand.Join the private be...

50 posts, 274 days, 29 thousand reads

9 months isn't a particularly significant milestone (well - for Mothers-to-be it is probably quite significant!).But today I've been with ServiceNow for 9 months (or 274 days, or 39 weeks).My fiftieth...

Order guides calling order guides

I did this video as a quick explanation of how order guides calling order guides is possible - and why it isn't recommended. Let me know if you have questions or have suggestions on work-arounds!

Service-now Processors and Platform Development

Have you ever wondered what happens with the system when you hit a URL similar to this in the browser?https://demo.service-now.com/incident.do?CSVThis is a processor doing this work for you.I co-prese...

ServiceNow Training team wins prestigious award

I'm really proud to announce the training team has won a leading industry award from our peers. CEdMA (Computer Education Managers Association) is the premier organization for training executives repr...

Final stats from Knowledge12 Pre-Conference training

Hi everyone - I've attached some stats from the two days of training that we ran in New Orleans last week at Knowledge12. I want to express deep thanks to all those that attended, the instructors, and...

How to Refresh the Left Navigation Pane via Script

Here's a quick scripting tip for today. Have you ever needed to refresh the left navigation menu in response to some script action? I don't think this requirement comes up often, but I just had somebo...

Understanding the SAML 2.0 Logs

The documentation for ServiceNow's SAML setup is the best that it has ever been. More and more customers are able to set up SAML correctly without having to engage outside help. That being said, what ...

Scripting the JDBCProbe

There is a lesser known JDBC integration interface to ServiceNow than is generally published to the outside world, but it can make JDBC integrations go much smoother that traditionally supported in th...

How to Disable or Restrict the JavaScript Executor

Welcome to my first blog post! I recently presented a lab called "JavaScripting Techniques in ServiceNow" at the Knowledge 12 conference. In both sessions, the attendees asked excellent questions, mad...

Pre Conference Training - outstanding results, 37% = perfect 10

219 surveys out of 450 attendees from #know12 PreCon training - > 37% are a perfect 10 ! > 16 classrooms, 6 new or newly revised courses. 35 instructors. wow. > 91% rated 8 or higher. Thank you! Don't...