"Future-Proofing": Preparing for What’s Next on the Platform

[Derek32]

"Future-proofing," if there is ever such a thing, is about creating scalability rather than predicting every possibility (e.g. build for the general, not exception). A well-architected ServiceNow platform should absorb new capabilities without costly rework (otherwise known as tech debt). Aligning technical governance with defined --and documented-- architectural standards are a must. As demands are generated, evaluated, and progressed, it is essential to evaluate against these guardrails in place. Maintain a visible technical debt ledger (how you pay back technical debt) and allocate capacity for systematic remediation to prevent performance issue and upgrade risk. Of course, with strong governance, this should be minimal. 

One of the biggest challenges business face is the continual education and preparedness for internal talent to deliver emerging capabilities (even within the wider ecosystem). Invest in skills pipelines for platform teams, product owners, UX SMEs,  and data owners/architects so teams can scale without losing velocity and delivery to their customers. 

Don't rest on your laurels. Reassess your operating model  as complexity grows, adjusting roles, procedures, and guardrails to match changing demand (not capacity, but changes in capabilities). Conduct planning for demand surges, regulatory shocks, vendor changes, and system replacements, and build playbooks for rapid response. This is where keeping a pace on external factors and having a strong relationship with the business stakeholders is essential. While no one has a crystal ball, having a pulse on the business, industry, macro environments, and a strategic direction avoids the being too brittle and breaking when a large pivot is required.

Organizations that design for change treat ServiceNow as a strategic platform and not a point solution (they think west to east on the platform), enabling pivots without sacrificing reliability, compliance, or performance.

This discipline transforms uncertainty, and hedges risk in some capacity, into a competitive advantage, ensuring the platform remains a foundation for innovation and long-term growth and value. 

[Simon Hendery]

Hi @Derek32 

This is definitely your best effort yet.

It feels like it's written by a human. Doesn't have that polished-but-meaningless aura you get from a piece of GenAI writing.

It's also a good length.

But if I might be so bold as to offer some constructive criticism ...

It's still so soulless. You're just spouting off a bunch of IT management jargon. Where's YOUR knowledge and experience? Where are the real-world lessons and war stories from your long career?

Also, why post it here in the 'In other news' forum. Let's be honest, this is a dumping ground for miscellaneous content no one cares about and only about five people will read.

This is a post about architecture, so why not post it in the Architect forum?

Hope that helps!

CC: @julian_mills 

[MortenPettersen]

Real question: Is it technically possible to create posts in this forum programmatically, using an API? I just think It's strange when you see posts come exactly on the hour, like 6 PM, and then another post comes in at 6 AM. That's why I wonder.

[Simon Hendery]

Hi @MortenPettersen 

That's an interesting observation and an intriguing question.

As far as I know there's no API access, but that's not to say some users aren't using some kind of programmatic technique to auto-post here. It wouldn't surprise me at all!

To be blunt, cheating and gaming the system is rampant here. You don't have to look very hard to find examples. E.g. posts that mysteriously attract a large number of 'likes' from accounts that are otherwise inactive.