I had an interesting challenge set to me by Paul Hardy of Informa recently.He has a CMDB in his ServiceNow instance which defines his applications and its dependancies on his Infrastructure.His reques...
Table schema maps are a very useful tool to aid in visualizing the setup of a table and its relationships to other tables and fields in ServiceNow. This functionality is something that every ServiceNo...
Over at "The ITSM Review" I talk about Major Incident planningThe topic came up during a conversation with a customer about the best way to handle Major Incidents. We agreed that it doesn't require a ...
My last couple of blog posts have been about Improving your ITSM system in a release driven way.If you missed them go back and read Part 1 and Part 2The aim of thinking in a release driven way is to m...
Over the past few months I have had a number of clients contact me with issues regarding SAML 2.0. Due to the complexity of SAML 2.0, and the plethora of options associated with the specification, the...
I recently had a situation where I was copying lots of variable sets, and the "Insert and Stay" UI Action was getting used all too frequently. So I decided to create a "Copy" UI Action to make a copy ...
It's quite likely that if you're reading this, at some point you'll be approached to add a field to a form, create a report, or change the system's behavior. Before jumping in and making that 2 minute...
Whose got 2 thumbs and is horrified every time they look at the Microsoft Word Generated HTML? This guy right here. Knowing full well that pasting from Word is a fast and simple method for knowledge c...
Interesting exchange on Twitter this morning about the role of the IT Department and asking the question - are we scared of losing control.it made me think - are we there to "Protect" or to "Serve"? O...
One limitation of making the Knowledge Base public is that you lose the distinction between an ESS user (without roles) and a user who is not logged in. You can't have an article that Joe Employee can...
Hi everyone - I'm really excited to announce we've posted the courses for Knowledge 12 Pre Conference training. You are probably familiar with our classes around Admin and Scripting, but we've also ad...
This post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. I've written befo...
If 2011 was the year of ADFS SAML 2.0 implementations in ServiceNow, then 2012 looks like it will be the year of Kerberos Authentication with ADFS and ServiceNow.Over the past few weeks I have had a n...
I had an interesting task yesterday... Take a ServiceNow table and retrospectively create month end statistics.We are defining some new Key Performance Indicators for a process that we run internally,...
I was just reviewing all the cool things I do in Quicksilver so I could record a video highlight reel (hopefully posted in the near future). Even though Quicksilver is the bomb I just thought of an ev...
Last week I blogged about Improving your ITSM system in a release driven way.. The idea is to control the backlog of requests for enhancements to your ServiceNow system and get them into production wi...
The ability to associate Affected Configuration Items against a task is one of the most basic pieces of the various task forms in ServiceNow. ServiceNow gives you the 'Configuration Item' field to ass...
Running a long term ITSM transition feels a lot like spinning plates.As I've said before on The ITSM Review I feel that organisations should start small, with a sub-set of ITSM processes and work thei...
So where is the Order Guide Item Attachment love? On a normal catalog item you are able to attach files, however when using that same catalog item within an order guide, there is no attachment icon. H...
Just a quick scripting tip today based on a solution that I helped someone with on the ServiceNow community site. The request I received was to be able to change the form header background color based...
on:
ILT: the Endangered Species That Still Teaches Bes...
on:
Plano de OCM em Projetos de Implementação ServiceN...
