Clearing Catalog Variable Reference Fields

When clearing a Reference catalog variable in a script, DO NOT use the g_form.clearValue('fieldName')method - it will not hide the Reference Icon, nor reset the mandatory field flag to red, possibly l...

Berlin Rest plugin is awesome - but make sure you use %20 for spaces when doing variable substitution on URL

I am onsite working with a customer using the latest Berlin release. We had to build out a RBA workflow that uses the new REST libraries and functionality. Let me first say how powerful, dynamic, and ...

Service-Now - FTP communication via MID server

This post is an improvement over the post Get filenames from a FTP server. In this post we run the entire code of getting the files names in a Business Rule on a MID server Script Include.The reason w...

Snappcast - Episode 17 Incident go-live Q/A

We grill Michael B on his incident go-live. Some real good nuggets and lessons learned in this episode.Subscribe on iTunes:http://itunes.apple.com/us/podcast/snappcast/id538839587Let us know if you'd ...

Join and Split

Let me introduce you to two of my favorite little JavaScript methods join() and split(). They save me lots of time managing arrays and strings. If you aren't familiar with join() and split(), then let...

What no Attachments on a CMS Portal Catalog Item?

I was working with a customer who wanted to use the Content Management System (CMS) as their Employee Self-Service Portal. ServiceNow has a nice starter site for this. Come to find out though, when yo...

Setting Currency Field values via client-side script

For the last several months I've been working on internal company projects. Almost all of our internal business applications are built on the ServiceNow platform, and I've been getting to develop some...

Understanding the SAML 2.0 Communication Flow (DEMO)

One of the most popular questions I get from consultants, customers, and prospects focus around understanding SAML 2.0 and how it works for the end user.I recently created the following video to expla...

So you're at the kickoff meeting. Do you have a training plan in place?

So, you are a new ServiceNow customer (congratulations!) and you are getting ready for the kickoff meeting with our Professional Services team (or a partner). A lot of items have been outlined within ...

Streaming your ITSM activity

ServiceNow have announced the features that are included in the Berlin release - check out the 50 tweets of Berlin from Product Manager John.There are some really, really great things happening in Ber...

ServiceNow Education Services Team accepts another award

As I mentioned in a previous post, our team picked up a national award within the training industry at the annual CEdMA conference where companies like HP, BMC, Apple, and Salesforce.com were all in a...

FYI - UC Berkley has Software Engineering for SaaS starting today

I am not sure this is the right place to post this, but I took this class (not for a grade) just to listen to the lectures and there was a lot of good concepts that have helped me in using the SNC pla...

The PopupOpenStandard method & window.opener

This post would talk about 1. Using the popOpenStandard method2.Using the window.opener3.Accessing the Price(just reading) it from any client script.The PopupOpenStandard method & window.opener- Servi...

Troubleshooting SLAs

Howdy,Today I'm going to talk about how to troubleshoot SLA's. Troubleshooting SLA's is no simple task. There are a lot of moving parts to the SLA engine and the engine itself has changed multiple tim...

50TweetsOfBerlin

For those of you that aren't twitter followers or just can't keep up with the recent flood of #ServiceNow activity, here's the current snapshot of my #50TweetsOfBerlin highlights (now with wiki links)...

The JavascriptProbe & MID Server Script Includes

There is a magical and powerful feature that is largely undescribed in the ServiceNow platform. The mysterious "JavascriptProbe" and its companion, the "MID Server Script Include" feature is the gatew...

Internet Explorer Really Can Be Your Friend

I have not used IE as my web browser for years now, but I still use it every work day. I prefer to use Chrome, but there is one feature in IE that I find indispensable - script debugging. Because most...

Snappcast - Episode 14 Mr. Wizard

Subscribe on iTunes:http://itunes.apple.com/us/podcast/snappcast/id538839587Matt gives an overview and builds a system wizard - perfect for presenting several content types, from orderable items, to K...

Améliorer la performance de vos équipes avec les « Coaching Loops » (disponible dans la release Berlin)

La pratique rend parfait … le coaching rend parfait plus viteNous travaillons dans une industrie obsédée par les métriques et la performance. Étrange donc que nous n'ayons pas actuellement un processu...

How to avoid running a Catalog Client Script on both a Catalog Item and Variable Set

It may not happen very often, but now and then you can get yourself into trouble if you are not careful with the Catalog Client Scripts form.If you want to reuse code that you have created for a catal...