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I was just reviewing all the cool things I do in Quicksilver so I could record a video highlight reel (hopefully posted in the near future). Even though Quicksilver is the bomb I just thought of an ev...

Improving your ITSM system in a release driven way [Part 2]

Last week I blogged about Improving your ITSM system in a release driven way.. The idea is to control the backlog of requests for enhancements to your ServiceNow system and get them into production wi...

How to Create CI UI Macro Actions for the Affected CIs List

The ability to associate Affected Configuration Items against a task is one of the most basic pieces of the various task forms in ServiceNow. ServiceNow gives you the 'Configuration Item' field to ass...

Improving your ITSM system in a release driven way [Part 1]

Running a long term ITSM transition feels a lot like spinning plates.As I've said before on The ITSM Review I feel that organisations should start small, with a sub-set of ITSM processes and work thei...

Where is the Order Guide Item Attachment Love?

So where is the Order Guide Item Attachment love? On a normal catalog item you are able to attach files, however when using that same catalog item within an order guide, there is no attachment icon. H...

How to Change Form Header Background Color With A Client Script

Just a quick scripting tip today based on a solution that I helped someone with on the ServiceNow community site. The request I received was to be able to change the form header background color based...

Upload Affected CI's for a Change Request from a .csv or .txt attachment

Happy new year ! This post will explain the functionality toUpload list of Affected CI's from an .csv or .txt attachment for a change request. Thanks to SNC Guru for providing me with a couple of idea...

The slow drawn out demise of Email

I read with interest the story about Volkswagen turning off Blackberry email to employees after working hoursIt's great that Volkswagen is doing this. It's not quite as radical as Atos, who have commi...

AD FS SAML: SP Initiated Authentication & SingleLogout with ServiceNow

Several months ago, I worked with a client to develop some steps that AD FS users could take to get SAML 2.0 authentication to work between AD FS 2.0 and ServiceNow. There were two big caveats in thos...

How to change a number prefix for existing records

I had a customer ask me this morning if it was possible to change the number prefix for records in the Change Request table. Specifically, they wanted to change the prefix from the default 'CHG' to 'R...

Training Roadmap - Gearing up for Knowledge 12

Hi everyone - as we look forward to the big party in New Orleans, I wanted to provide an updated roadmap for our training offerings. As we launched our Scripting class at K11, it seems only fitting to...

Happy Anniversary (to us)!

Hey, it almost slipped right by me. Did you know that the training team at ServiceNow is ONE year old?! We've come a long way in the last twelve months, and now have a fantastic team of curriculum dev...

Re: Status? State? Using Status Flows

I read an interesting article at The SNC Blog about how to build a Incident Management state modelIt's a nice article, and having done a lot of work on this recently I thought I could contribute to th...

Convert Date to Date Time

I don't know about you, but one of the most troublesome issues I have with JavaScript is manipulating time related variables. It seems that time zones are either applied when I don't want them, or not...

Two quick GlideRecord tips

There are some shortcuts in GlideRecord that aren't commonly used, but can save you a few keystrokes if you write a lot of scripts. Here's an example that uses four of them.var gr = new GlideRecord("i...

Jelly: User Interaction...

Throughout this series, I've been using UI Pages as my examples — but to this point I haven't mentioned one of the main purposes that people want UI Pages: the ability to interact with a user. So toda...

Authorized Training Partner (ATP)

Nous avons été sélectionnés avec soin et sommes maintenant reconnus comme partenaire de formation agréé par ServiceNow.Nous suivons un programme rigoureux de formations pour les deux cours au programm...

Interview with Mark Flexman from Bournemouth University

One of the most enjoyable experiences since joining ServiceNow has been interacting with the community of customers, partners and colleagues. There really is a strong sense of following on both this w...

Our dog food tastes pretty good!

As I'm sure you'll agree, every software company worth anything at all will eat it's own dog food. (Actually, in my ServiceNow induction the lovely Karen Chalfont told us "being English we much prefer...

Virtual user group interest?

I was thinking we should get the virtual user group going again? Let me know if you agree.[edit]The virtual user group is what we make it. You want to do video chats about it and ask questions to the ...