What I Never New...

A few weeks ago I helped someone troubleshoot an interesting JavaScript code problem. The actual case was fairly complicated, and the error wasn't at all obvious to my (very frustrated) colleague, but...

What type of cloud?

Hello - long time, no blog..PreambleAlong with the majority of the Internet connected world I was presented with a new User Interface for Google Reader yesterday. Since the launch of Google+, the majo...

Regex: Ending the Madness...

With this post I'm ending the series on regular expressions. If you have specific questions about regular expressions that I haven't already addressed, I'd be happy to answer them in a post for everyo...

We are so spoiled!

ServiceNow gets a lot of inspiration from consumer focused sites and products, like Facebook, Amazon, and Twitter, but it doesn't stop there. It goes above and beyond this to meet the needs of IT prof...

Regex: Slightly Obscure Madness...

Today's example is one that someone threw at me a couple of years ago. They had a set of data that was sort of comma-separated values. It did have several columns of data values, each separated by com...

I've transitioned

To all those that have read my blogs and posts, I apologize for not being active lately; although I promise to pick it up!I have recently joined ServiceNow and am happy to be here!

Ever wanted to do a knowledge article search on a reference field?

I was tasked today with putting a knowledge icon next to a reference field. For most of you who know, this is impossible using the knowledge_search=true attribute. Even though the page says "any field...

Regex: Accounting Madness...

Today we're going to take the things you've already learned, and apply them to something a bit more like the real world. Let's say we've imported that old standby, a .csv file (comma-separated values,...

Videos of ServiceNow stuff

Hey,There's a video podcast going on, called snappcast - shows some cool stuffs. Check it out:http://community.service-now.com/blog/snappcastFull disclosure: I'm one of the hosts.Post feedback to me d...

Ongoing series of ServiceNow screencasts by ServiceNow customers and partners

I just discovered a cool series of ongoing screencasts about ServiceNow coordinated by RonFreeman and available on ScoopIT: http://www.scoop.it/t/servicenow

Regex: Reluctant Madness...

Here's our exercise for today: write a regex and accompanying script that will allow us to extract the parenthetical text from this sample:Once upon a time (a long time ago), there was a purple frog l...

Schedule-based Date/Time Addition

I was recently asked to help a colleague figure out some date calculations based on a schedule. The requirement was to calculate a future date based on the existing value of a date/time field. I decid...

Regex: Modified Madness...

Yesterday I showed you how this regular expression (regex) worked to find SSNs in text:/(^|[^0-9])([0-9]{3}-[0-9]{2}-[0-9]{4})($|[^0-9])/mHopefully you didn't suffer too much brain damage in the proce...

Regex: Stop the Madness!

Yesterday I showed you a regular expression (regex) that would find an SSN in text:/(^|[^0-9])([0-9]{3}-[0-9]{2}-[0-9]{4})($|[^0-9])/mI didn't tell you anything at all about how it worked, though. Let...

What the Heck is So Regular About This?

Some people think of regular expressions almost as a religion (The One Way), but more people think of them as something to be avoided if possible. Some people find them elegant and intuitive, but more...

HTTP-based Imports via a Data Source

There may be times where you want to grab a CSV, Excel, or XML file from a place on the Internet to perform your imports. Maybe your third party integration system publishes XML documents that are acc...

Snappcast - Episode 2 - Inbound email user creation

This episode will demonstrate how to onboard people in ServiceNow through an inbound email action and a scripted web service.

Snappcast - Episode 1 - Cast introduction

Snappcast is an ongoing series of screencasts created and produced by ServiceNow customers and partners. These will showcase the power and flexibility of the ServiceNow Platform. This is the first epi...

Importing & Authenticating with Novell eDirectory

A large percentage of ServiceNow customers will import users from an LDAP source. Typically these sources are Active Directory based, but often times we run into customers using Novell eDirectory. For...

Script conservation - a GlideRecord shortcut

I'm pretty lazy. So I don't like writing more lines of script that are essential. Case in point, my very first business rule, written maybe five-and-a-half years ago, did about 4 different things but ...