This past Monday I was at the inaugural meeting of our Federal Systems User Group (FSUG), where I had interesting conversations with several customers. In one of those conversations, we got to talking...
Do you know what service desk tools are used by the vendors you use? Do you need to know??Surprisingly, I never really considered it until this past weekend. In an effort to cut regular expenses we ar...
Over the last week I has this requirement that I need to send a custom Get Request from dynamic XML generator over HTTP protocol. The HTTP option in the Data Source wasn't working because there was no...
Many object-oriented programming languages (Java and C++, for example) have the notion of private members: properties and methods that can only be seen, modified, and used from inside an object. The J...
Jeff had some very good insights yesterday and although our presentations involved speaking to a simplified deck, I hope you still get some value from the power point slides. Take note of slide 11 whe...
Actually, it's even better. She just discovered the joys of dynamic JavaScript object methods.Huh?In the most popular programming languages, the methods that a class has are defined as part of the cla...
A few weeks ago I helped someone troubleshoot an interesting JavaScript code problem. The actual case was fairly complicated, and the error wasn't at all obvious to my (very frustrated) colleague, but...
Hello - long time, no blog..PreambleAlong with the majority of the Internet connected world I was presented with a new User Interface for Google Reader yesterday. Since the launch of Google+, the majo...
With this post I'm ending the series on regular expressions. If you have specific questions about regular expressions that I haven't already addressed, I'd be happy to answer them in a post for everyo...
ServiceNow gets a lot of inspiration from consumer focused sites and products, like Facebook, Amazon, and Twitter, but it doesn't stop there. It goes above and beyond this to meet the needs of IT prof...
Today's example is one that someone threw at me a couple of years ago. They had a set of data that was sort of comma-separated values. It did have several columns of data values, each separated by com...
To all those that have read my blogs and posts, I apologize for not being active lately; although I promise to pick it up!I have recently joined ServiceNow and am happy to be here!
I was tasked today with putting a knowledge icon next to a reference field. For most of you who know, this is impossible using the knowledge_search=true attribute. Even though the page says "any field...
Today we're going to take the things you've already learned, and apply them to something a bit more like the real world. Let's say we've imported that old standby, a .csv file (comma-separated values,...
Hey,There's a video podcast going on, called snappcast - shows some cool stuffs. Check it out:http://community.service-now.com/blog/snappcastFull disclosure: I'm one of the hosts.Post feedback to me d...
I just discovered a cool series of ongoing screencasts about ServiceNow coordinated by RonFreeman and available on ScoopIT: http://www.scoop.it/t/servicenow
Here's our exercise for today: write a regex and accompanying script that will allow us to extract the parenthetical text from this sample:Once upon a time (a long time ago), there was a purple frog l...
I was recently asked to help a colleague figure out some date calculations based on a schedule. The requirement was to calculate a future date based on the existing value of a date/time field. I decid...
Yesterday I showed you how this regular expression (regex) worked to find SSNs in text:/(^|[^0-9])([0-9]{3}-[0-9]{2}-[0-9]{4})($|[^0-9])/mHopefully you didn't suffer too much brain damage in the proce...
Yesterday I showed you a regular expression (regex) that would find an SSN in text:/(^|[^0-9])([0-9]{3}-[0-9]{2}-[0-9]{4})($|[^0-9])/mI didn't tell you anything at all about how it worked, though. Let...
on:
Cooks and Chaos: Turning a Self-Inflicted P1 into ...
on:
Buy or Build: What to do?
on:
"Future-Proofing": Preparing for What’s Next on th...
