One of the most enjoyable experiences since joining ServiceNow has been interacting with the community of customers, partners and colleagues. There really is a strong sense of following on both this w...
As I'm sure you'll agree, every software company worth anything at all will eat it's own dog food. (Actually, in my ServiceNow induction the lovely Karen Chalfont told us "being English we much prefer...
I was thinking we should get the virtual user group going again? Let me know if you agree.[edit]The virtual user group is what we make it. You want to do video chats about it and ask questions to the ...
Somewhere there may be a programmer who always writes programs that work correctly on the first try. Many non-programmers I know are convinced that every progammer other than me is like that! But I've...
There's another aspect of Jelly that can easily confuse just about anybody. I've deliberately avoided showing it to this point, because I wanted you to have a solid understanding of the Jelly evaluate...
I had a colleague come to me recently for help on a client issue. The customer wanted two things; the first was to set up the capability to warn users when they were navigating away from a modified fo...
Now that you're expert on Jelly's two phases, and the differences between Jelly and JavaScript variables, you're probably thinking "Hey, my Jelly education is done! Where's my diploma?"Well, not so fa...
Glenn O'Donnell asks a question on the Forrester discussion boardShould you abolish your Change Advisory Board?A major criticism of IT's inability to serve the demands of cloud computing is the extrem...
I've briefly mentioned (but didn't really explain) the two types of variables one can find in Jelly templates: Jelly variables and JavaScript variables. My colleague Burton (seen at right while creati...
My wife (Debbie) competes in dog agility with one of our field spaniels, Miki. To anyone who knows about the sport and the breed, that's a bit like saying she's taken up automobile racing — with a Joh...
Une partie du succès de ServiceNow trouve son origine dans l'énorme communauté de clients et partenaires qui orientent la philosophie de ServiceNow et occupent un rôle important dans le développement ...
Long post today, folks, on a topic that confuses many. We begin with a story:Not so very long ago, in a government bureaucracy that was part of a state famous for its ineffective and infuriating burea...
I warned you yesterday that I'd have more to say about the evaluate tag, and today I'm here to deliver on that threatpromise.Isaac doesn't look exactly thrilled at that prospect. But he should be!The ...
I've been needing to evaluate URI paramaters in areas of the application where the RP object hasn't been available. With a pointer from Tyler Jones I found a great script on stackoverflow.Here is what...
Best practice comes with experience and learning from both success and failures. This page in the WIKI is my attempt to summarize what you should expect when going into a CMS project, and is the first...
Yesterday I introduced the evaluate tag, but didn't really say much about it. This post (and one or two more) we're going to spend some time understanding just what the heck that tag does. My young fr...
I interviewed with The ITSM Reviews "Chief cook and bottle washer" Martin Thompson about my experiences before joining ServiceNow.As I said in my first blog post on the ServiceNow community I came fro...
Sometimes you need to be a little obsessive-compulsive in your HTML rendering, such as when you want to make a list of something. You need to do the same thing, over and over again — you need repetiti...
Just came across a new ITIL blog - itsmsavvy.blogspot.com. Martin, the author is Marketing Manager for Axios Systems, another SaaS ITSM vendor.In his post "ITIL is dead. Long live ITIL" Martin talks a...
The ServiceNow platform renders HTML based on data it retrieves from its database. Often we want to make decisions about what HTML to render based on that database information. The Jelly tags (its sta...
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