Jelly: Conditional Love...

The ServiceNow platform renders HTML based on data it retrieves from its database. Often we want to make decisions about what HTML to render based on that database information. The Jelly tags (its sta...

KPI: Kicking Poor ITILGirl

Poor ITILGirl...Take ownership of colleague's old incidents, get blamed in stats for not resolving them on time. AWESOME.Hmph, an exercise in unfairness... of course if her manager managed to interpre...

Dot-walking a Runbook activity result payload - part 2 : Run Powershell wrinkles

In my last post, I showed how Runbook will automatically convert a valid XML payload into a Javascript object that you can use in your sensor script. Its a nice feature, but the post was a bit abstrac...

Jelly: The Strange Case of Dr. JEXL and Dr. Hyde...

Yesterday I sort of glossed over a couple of things that appeared in our simple Jelly template sample: Test What I skipped were the two things that look like an expression surrounded by dollar sign...

Dot-walking a Runbook activity result payload

It seems that most of the time I'm writing Runbooks, I'm focused on doing something to my target systems. The output of something tends to not be very interesting. For the most part, all I care about ...

How to Attach an event listener to a related list button

Recently a colleague asked me for assistance with a customer request. The requirement was to pop up an information or alert message when a user clicked the 'Edit' button on the 'Affected CIs' related ...

Jelly: Basics, on the Way to Jelly Ninja-hood...

Now that you have some idea what Jelly actually is, it's time for us to stick a toe into the Jelly jar. Yesterday I showed you this simple little Jelly template: Test Today I'm going to tell you wh...

Helpful Text on Forms using UI Macros

Periodically, a customer will ask for some "helpful text" placed on a form. While I'm sure you're familiar with the simplicity of creating and arranging fields on a form, it's also pretty easy to add ...

Jelly: Deep Dive Series...

A few weeks ago, a friend and colleague asked me to do a series of posts on Jelly, because he knew that many people found it quite mystifying — not only how to use it, but even simply what it was.The ...

What the Devil???

Several times in various posts on this blog, I've mentioned some differences between JavaScript primitive values and their corresponding objects. The other day one of my readers asked me to elaborate ...

It's the In Thing...

A few posts ago I mentioned that you can use the hasOwnProperty() method to distinguish between a property that's actually undefined and one that exists but has a value of undefined.Ok, my young frien...

Do Change Management a favour: Rank your changes

Over at "ITIL and Me" Michael is kvetching about Change Management.Do Change Management a Favor - Say NoHe writes..Then the question was asked "What about if a Change doesn't fit as Emergency, but doe...

Conditional Filters

One of the first things that blew me away about ServiceNow was the iTunes like way to make filters on lists, or conditions on things like UI policies. Recently, I had a need to build my own records wi...

Happy Thanksgiving!

From all of us at ServiceNow (and especially from the Automation Team!) — may your Thanksgiving holiday be filled with wonderful food, close friends, hugs from your family, and lots of good cheer!We'l...

SOAP into ServiceNow via x509 WS-Security

ServiceNow recently added inbound WS-Security profiles as a SOAP interface option into the system. I have had several customers ask how this works, so I have created the following tutorial.This articl...

Anyone wanna style variables?

We've had Field Styles forever. We've had Reference Styles for a little while (where you can make ALL reference fields for a given table a certain width, for example).Do you want to style variables?I'...

System Administration Class Question: Dynamic and Static WSDLs

During our System Administration courses, our Instructors encourage the use of the Live Feed Social IT feature to post questions, talk about nearby restaurants, and discuss topics related to the cours...

Conditionally Speaking...

JavaScript, like all the "C-like" languages, has a conditional operator (sometimes called the ternary operator because it has three parts). If you don't know it by name, it looks like this: ? : This ...

If I Wanted A Sink, I'd Go To Home Depot!

So a few weeks ago, Harriet (seen at right) was talking with me about some customizations she was making to Discovery. Part of that customization involved making a few business rules, and this reminde...

Configuring the SAML 2.0 Plugin

Despite our lengthly wiki article on the SAML 2.0 plugin, I still get a lot of calls from customers who want to know the general steps to setting up SAML 2.0 with their ServiceNow instance.In order to...