Great Script for URI parms

I've been needing to evaluate URI paramaters in areas of the application where the RP object hasn't been available. With a pointer from Tyler Jones I found a great script on stackoverflow.Here is what...

Getting Closer to CMS Best Practice

Best practice comes with experience and learning from both success and failures. This page in the WIKI is my attempt to summarize what you should expect when going into a CMS project, and is the first...

Jelly: It's Not Just Preserved Fruit...

Yesterday I introduced the evaluate tag, but didn't really say much about it. This post (and one or two more) we're going to spend some time understanding just what the heck that tag does. My young fr...

Sneaking ITIL into the business

I interviewed with The ITSM Reviews "Chief cook and bottle washer" Martin Thompson about my experiences before joining ServiceNow.As I said in my first blog post on the ServiceNow community I came fro...

Jelly: Over and Over Again...

Sometimes you need to be a little obsessive-compulsive in your HTML rendering, such as when you want to make a list of something. You need to do the same thing, over and over again — you need repetiti...

RE: ITIL is dead. Long live ITIL.

Just came across a new ITIL blog - itsmsavvy.blogspot.com. Martin, the author is Marketing Manager for Axios Systems, another SaaS ITSM vendor.In his post "ITIL is dead. Long live ITIL" Martin talks a...

Jelly: Conditional Love...

The ServiceNow platform renders HTML based on data it retrieves from its database. Often we want to make decisions about what HTML to render based on that database information. The Jelly tags (its sta...

KPI: Kicking Poor ITILGirl

Poor ITILGirl...Take ownership of colleague's old incidents, get blamed in stats for not resolving them on time. AWESOME.Hmph, an exercise in unfairness... of course if her manager managed to interpre...

Dot-walking a Runbook activity result payload - part 2 : Run Powershell wrinkles

In my last post, I showed how Runbook will automatically convert a valid XML payload into a Javascript object that you can use in your sensor script. Its a nice feature, but the post was a bit abstrac...

Jelly: The Strange Case of Dr. JEXL and Dr. Hyde...

Yesterday I sort of glossed over a couple of things that appeared in our simple Jelly template sample: Test What I skipped were the two things that look like an expression surrounded by dollar sign...

Dot-walking a Runbook activity result payload

It seems that most of the time I'm writing Runbooks, I'm focused on doing something to my target systems. The output of something tends to not be very interesting. For the most part, all I care about ...

How to Attach an event listener to a related list button

Recently a colleague asked me for assistance with a customer request. The requirement was to pop up an information or alert message when a user clicked the 'Edit' button on the 'Affected CIs' related ...

Jelly: Basics, on the Way to Jelly Ninja-hood...

Now that you have some idea what Jelly actually is, it's time for us to stick a toe into the Jelly jar. Yesterday I showed you this simple little Jelly template: Test Today I'm going to tell you wh...

Helpful Text on Forms using UI Macros

Periodically, a customer will ask for some "helpful text" placed on a form. While I'm sure you're familiar with the simplicity of creating and arranging fields on a form, it's also pretty easy to add ...

Jelly: Deep Dive Series...

A few weeks ago, a friend and colleague asked me to do a series of posts on Jelly, because he knew that many people found it quite mystifying — not only how to use it, but even simply what it was.The ...

What the Devil???

Several times in various posts on this blog, I've mentioned some differences between JavaScript primitive values and their corresponding objects. The other day one of my readers asked me to elaborate ...

It's the In Thing...

A few posts ago I mentioned that you can use the hasOwnProperty() method to distinguish between a property that's actually undefined and one that exists but has a value of undefined.Ok, my young frien...

Do Change Management a favour: Rank your changes

Over at "ITIL and Me" Michael is kvetching about Change Management.Do Change Management a Favor - Say NoHe writes..Then the question was asked "What about if a Change doesn't fit as Emergency, but doe...

Conditional Filters

One of the first things that blew me away about ServiceNow was the iTunes like way to make filters on lists, or conditions on things like UI policies. Recently, I had a need to build my own records wi...

Happy Thanksgiving!

From all of us at ServiceNow (and especially from the Automation Team!) — may your Thanksgiving holiday be filled with wonderful food, close friends, hugs from your family, and lots of good cheer!We'l...