Hi everyone - I'm really excited to announce we've posted the courses for Knowledge 12 Pre Conference training. You are probably familiar with our classes around Admin and Scripting, but we've also ad...
This post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. I've written befo...
If 2011 was the year of ADFS SAML 2.0 implementations in ServiceNow, then 2012 looks like it will be the year of Kerberos Authentication with ADFS and ServiceNow.Over the past few weeks I have had a n...
I had an interesting task yesterday... Take a ServiceNow table and retrospectively create month end statistics.We are defining some new Key Performance Indicators for a process that we run internally,...
I was just reviewing all the cool things I do in Quicksilver so I could record a video highlight reel (hopefully posted in the near future). Even though Quicksilver is the bomb I just thought of an ev...
Last week I blogged about Improving your ITSM system in a release driven way.. The idea is to control the backlog of requests for enhancements to your ServiceNow system and get them into production wi...
The ability to associate Affected Configuration Items against a task is one of the most basic pieces of the various task forms in ServiceNow. ServiceNow gives you the 'Configuration Item' field to ass...
Running a long term ITSM transition feels a lot like spinning plates.As I've said before on The ITSM Review I feel that organisations should start small, with a sub-set of ITSM processes and work thei...
So where is the Order Guide Item Attachment love? On a normal catalog item you are able to attach files, however when using that same catalog item within an order guide, there is no attachment icon. H...
Just a quick scripting tip today based on a solution that I helped someone with on the ServiceNow community site. The request I received was to be able to change the form header background color based...
Happy new year ! This post will explain the functionality toUpload list of Affected CI's from an .csv or .txt attachment for a change request. Thanks to SNC Guru for providing me with a couple of idea...
I read with interest the story about Volkswagen turning off Blackberry email to employees after working hoursIt's great that Volkswagen is doing this. It's not quite as radical as Atos, who have commi...
Several months ago, I worked with a client to develop some steps that AD FS users could take to get SAML 2.0 authentication to work between AD FS 2.0 and ServiceNow. There were two big caveats in thos...
I had a customer ask me this morning if it was possible to change the number prefix for records in the Change Request table. Specifically, they wanted to change the prefix from the default 'CHG' to 'R...
Hi everyone - as we look forward to the big party in New Orleans, I wanted to provide an updated roadmap for our training offerings. As we launched our Scripting class at K11, it seems only fitting to...
Hey, it almost slipped right by me. Did you know that the training team at ServiceNow is ONE year old?! We've come a long way in the last twelve months, and now have a fantastic team of curriculum dev...
I read an interesting article at The SNC Blog about how to build a Incident Management state modelIt's a nice article, and having done a lot of work on this recently I thought I could contribute to th...
I don't know about you, but one of the most troublesome issues I have with JavaScript is manipulating time related variables. It seems that time zones are either applied when I don't want them, or not...
There are some shortcuts in GlideRecord that aren't commonly used, but can save you a few keystrokes if you write a lot of scripts. Here's an example that uses four of them.var gr = new GlideRecord("i...
Throughout this series, I've been using UI Pages as my examples — but to this point I haven't mentioned one of the main purposes that people want UI Pages: the ability to interact with a user. So toda...
on:
Kalisha Moore MVP 2026: My Community Power
