Today I went to the ServiceNow UK User Group hosted by Harrods and Focus Group Europe.It was my first outing to a user group and it was a really great opportunity to meet customers and make new contac...
For the past year or so I've been working with large customers with large deployment teams. This differs greatly from when I was a customer with a team of two people configuring the platform. As a res...
A couple of weeks ago, I saw a great idea from Alex Yupanqui, who works for ServiceNow, to create UI actions to allow users to directly edit a graphical workflow from the associated record. I've taken...
I've heard a number of questions on how to use GlideAJAX to return multiple values. It wasn't clear in the wiki (until now) how to do this so most people were sending a string array of values to be pa...
Software as a Service, plus connu sous l'acronyme SaaS, est l'offre qui tire l'ensemble des concepts du fameux Cloud. Avec une croissance í deux chiffres, celle-ci est néanmoins freinée en raison de n...
I just came across a case where someone was comparing two date fields on the client to validate that the one was later than the other. To accomplish this they created a script include to compare dates...
I had an interesting challenge set to me by Paul Hardy of Informa recently.He has a CMDB in his ServiceNow instance which defines his applications and its dependancies on his Infrastructure.His reques...
Table schema maps are a very useful tool to aid in visualizing the setup of a table and its relationships to other tables and fields in ServiceNow. This functionality is something that every ServiceNo...
Over at "The ITSM Review" I talk about Major Incident planningThe topic came up during a conversation with a customer about the best way to handle Major Incidents. We agreed that it doesn't require a ...
My last couple of blog posts have been about Improving your ITSM system in a release driven way.If you missed them go back and read Part 1 and Part 2The aim of thinking in a release driven way is to m...
Over the past few months I have had a number of clients contact me with issues regarding SAML 2.0. Due to the complexity of SAML 2.0, and the plethora of options associated with the specification, the...
I recently had a situation where I was copying lots of variable sets, and the "Insert and Stay" UI Action was getting used all too frequently. So I decided to create a "Copy" UI Action to make a copy ...
It's quite likely that if you're reading this, at some point you'll be approached to add a field to a form, create a report, or change the system's behavior. Before jumping in and making that 2 minute...
Whose got 2 thumbs and is horrified every time they look at the Microsoft Word Generated HTML? This guy right here. Knowing full well that pasting from Word is a fast and simple method for knowledge c...
Interesting exchange on Twitter this morning about the role of the IT Department and asking the question - are we scared of losing control.it made me think - are we there to "Protect" or to "Serve"? O...
One limitation of making the Knowledge Base public is that you lose the distinction between an ESS user (without roles) and a user who is not logged in. You can't have an article that Joe Employee can...
Hi everyone - I'm really excited to announce we've posted the courses for Knowledge 12 Pre Conference training. You are probably familiar with our classes around Admin and Scripting, but we've also ad...
This post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. I've written befo...
If 2011 was the year of ADFS SAML 2.0 implementations in ServiceNow, then 2012 looks like it will be the year of Kerberos Authentication with ADFS and ServiceNow.Over the past few weeks I have had a n...
I had an interesting task yesterday... Take a ServiceNow table and retrospectively create month end statistics.We are defining some new Key Performance Indicators for a process that we run internally,...
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