HTTP-based Imports via a Data Source

There may be times where you want to grab a CSV, Excel, or XML file from a place on the Internet to perform your imports. Maybe your third party integration system publishes XML documents that are acc...

Snappcast - Episode 2 - Inbound email user creation

This episode will demonstrate how to onboard people in ServiceNow through an inbound email action and a scripted web service.

Snappcast - Episode 1 - Cast introduction

Snappcast is an ongoing series of screencasts created and produced by ServiceNow customers and partners. These will showcase the power and flexibility of the ServiceNow Platform. This is the first epi...

Importing & Authenticating with Novell eDirectory

A large percentage of ServiceNow customers will import users from an LDAP source. Typically these sources are Active Directory based, but often times we run into customers using Novell eDirectory. For...

Script conservation - a GlideRecord shortcut

I'm pretty lazy. So I don't like writing more lines of script that are essential. Case in point, my very first business rule, written maybe five-and-a-half years ago, did about 4 different things but ...

Why Doesn't This Work? Or, A Puzzle Explained...

I'm told that just a few weeks ago, our correspondent at right looked like the young man he actually is. Then he tried to write what he thought was a simple little script on his company's ServiceNow i...

Classes and More Classes, Oh My!

Continuing our series of puzzled zerogenarian administrators, today we've got Sally. She's wondering about a facet of scripting on the ServiceNow instance that's had her confused for a while. There ar...

Record hand-drawn user signatures with SNCGuru Signature Pad!

I've seen a couple of requests recently for a capability to record actual, hand-drawn user signatures. There are probably several uses for this type of thing, but usually the requirement has something...

How to add an onclick event that works both on all browsers( IE as well ;-))

We had a requirement from a client asking us to populate all the options on the Service Request Form dynamically from a table.So we wrote our own UI page which will get all the options from a table.On...

Connections, Connections...

Recently Elaine, a system administrator at a company that uses our Discovery product, got to wondering about SSH connections. She noticed that while Discovery sends quite a few probes to her UNIX and ...

Using PowerPoint templates

When creating slides in PowerPoint, try to utilize the appropriate "layout". This ensures consistency across slides. It also makes it easier to convert slides to other "templates", say, when you want ...

Integrating Defect Management into SCRUM

In a change of subject from ITSM... now for something completely different.I've been doing some research into integrating Defect Management (as in Software bugs) into SCRUM. I thought I'd offer up wha...

Creating a Live Feed Homepage Widget

ServiceNow Live Feed is a great new functionality that provides a place to post and share content in a ServiceNow instance. This content forms a searchable knowledge source for sharing information wit...

The LAZY way to create a Problem from Incidents

As all good administrators and developers know, Laziness is a virtue that should be practiced, cherished and encouraged!Taking a good hint from "The Lazy Project Manager" I've been on the lookout for ...

Favorite Eclipse Plugins

One more Eclipse blog for you. Today I'm sharing my favorite plugins that I've collected since I started using Eclipse about 4 years ago. In order of importance and usage.InstaSearch: By far my favori...

NASA CTO Says Help Desks Will Soon Be Thing of Past

Discuss:http://www.cio.com/article/691729/NASA_CTO_Says_Help_Desks_Will_Soon_Be_Thing_of_Past

Make every field on a form read-only

Xavier asked on the Community forums "Can I make every field on a form read-only?"You can! Use a g_form method to enumerate the editable fields on a form, and then iterate through them, setting them a...

Incidents of the dead

We've all been there - you think you've killed it off. It's dead - you removed the head, or destroyed the brain. Whatever. As your attention moves to the next monster, the undead stirs... comes back t...

The totally unofficial ServiceNow Chrome extension

Being keen followers of the community website (blogs and forums) us ServiceNow development folk often see good ideas, requests for help and issues reported by our customers.Often we get inspiration fr...

Back Off, Jack!

As I heard the story, an administrator at one of our customers got a phone call from one of her network security folks. There was yelling involved, and she had to calm him down before she could get fi...