Rather that forgoing the pains of brain surgery so that my thoughts on Content Management System (CMS) can be seen by the ServiceNow community, I took some time this past week to add to the CMS Wiki. ...
Basic Authentication is the standard, out of the box authentication mechanism for SOAP Requests into ServiceNow. A few months ago I ran into a scenario where a customer wanted to maintain a "Restricte...
Today I've been testing our Change Management conflict detection functionality.This feature allows Change Managers, and Change Advisory Boards to spot potential issues, and be more aware of the risks ...
As we revisit our core ITSM applications I've been diving back into the ITIL books, both version 3 and 2011.We are all familiar with the ITIL "magic roundabout" - a visualisation that demonstrates how...
The credit for this post is given to Hima Chalimadugu. Thanks to her, I am just spreading the knowledge ļ3.1Layered Approach The approach designed to handle dynamic approvals is layered into 3 concent...
Hello there,My name is Simon Morris, the newest member of the Application Development team at ServiceNow in London.Previously I was a ServiceNow customer (read on below...) and a certified Community l...
I learn a lot from my co-workers, and I learn a lot from our customers too. About a year ago I was on a conference call with a customer working on an import set and transform map when she showed me a ...
About a year (and half?) ago, I made the effort to consolidate the Help the Help Desk script (the one where a user clicks on the "Help the Help Desk" module under the "Self-Service" application) and t...
The Automation team has started to build out a set of user management activities. Our end goal is to enable customers to automate their on-boarding/off-boarding processes with auditable, self-document...
The developers put so much cool stuff in ServiceNow software that sometimes things escape my notice. When I find them, I'm truly amazed. The filter tool option "Is One Of" falls in to that category.(g...
For a longgg time now jelly is something that has scared me. I'm just starting to get over the fear because I have learned why it's scary!You're a developer, and you like to learn by example. So you d...
Lately I've been doing some service catalog work for a couple of clients and I've come across a requirement that I really haven't had to address before. The requirement deals with order guidesā¦specifi...
Do you need to take advantage of the complete flexibility of Service-now that extends beyond the user interface? If so then you'll need to learn how to do some scripting. The prerequisites for this cl...
I recently came across a performance issue with the Javascript "replace" function. When I switched to using the Java string replace function instead my performance jumped incredibly for larger strings...
One of my favorite time saving features of ServiceNow is labels. This handy, and often overlooked feature, can speed up the navigation to a specific record.As I develop solutions, I find I'm constantl...
Ever wanted a simple way to add collapsible menus to your ServiceNow CMS site? I just came up with a way to do this. Check it out at ServiceNowGuru!http://www.servicenowguru.com/content-management/col...
While going through my most recent implementation I'm finding a lot of points where I wish there was more content out-of-box. To be absolutely clear; I'm not talking about demo data.One such thing is ...
First off, sorry to the community members. I've been super busy these days and haven't been able to respond to posts as much as I would like. Here's an example of what's been keeping me busy.Yesterday...
Occasionally you may find yourself needing to write a script that needs to look at more than one row to get its answer. For instance, perhaps you need a count of all the Dell servers in a particular d...
When you're working with JavaScript on the client side, it's pretty easy to work with XML ā the DOM is built right in. But what if you want to work with XML in a server-side JavaScript? There's no DOM...
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ILT: the Endangered Species That Still Teaches Bes...
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Plano de OCM em Projetos de ImplementaĆ§Ć£o ServiceN...
