Dot-walking a Runbook activity result payload

It seems that most of the time I'm writing Runbooks, I'm focused on doing something to my target systems. The output of something tends to not be very interesting. For the most part, all I care about ...

How to Attach an event listener to a related list button

Recently a colleague asked me for assistance with a customer request. The requirement was to pop up an information or alert message when a user clicked the 'Edit' button on the 'Affected CIs' related ...

Jelly: Basics, on the Way to Jelly Ninja-hood...

Now that you have some idea what Jelly actually is, it's time for us to stick a toe into the Jelly jar. Yesterday I showed you this simple little Jelly template: Test Today I'm going to tell you wh...

Helpful Text on Forms using UI Macros

Periodically, a customer will ask for some "helpful text" placed on a form. While I'm sure you're familiar with the simplicity of creating and arranging fields on a form, it's also pretty easy to add ...

Jelly: Deep Dive Series...

A few weeks ago, a friend and colleague asked me to do a series of posts on Jelly, because he knew that many people found it quite mystifying — not only how to use it, but even simply what it was.The ...

What the Devil???

Several times in various posts on this blog, I've mentioned some differences between JavaScript primitive values and their corresponding objects. The other day one of my readers asked me to elaborate ...

It's the In Thing...

A few posts ago I mentioned that you can use the hasOwnProperty() method to distinguish between a property that's actually undefined and one that exists but has a value of undefined.Ok, my young frien...

Do Change Management a favour: Rank your changes

Over at "ITIL and Me" Michael is kvetching about Change Management.Do Change Management a Favor - Say NoHe writes..Then the question was asked "What about if a Change doesn't fit as Emergency, but doe...

Conditional Filters

One of the first things that blew me away about ServiceNow was the iTunes like way to make filters on lists, or conditions on things like UI policies. Recently, I had a need to build my own records wi...

Happy Thanksgiving!

From all of us at ServiceNow (and especially from the Automation Team!) — may your Thanksgiving holiday be filled with wonderful food, close friends, hugs from your family, and lots of good cheer!We'l...

SOAP into ServiceNow via x509 WS-Security

ServiceNow recently added inbound WS-Security profiles as a SOAP interface option into the system. I have had several customers ask how this works, so I have created the following tutorial.This articl...

Anyone wanna style variables?

We've had Field Styles forever. We've had Reference Styles for a little while (where you can make ALL reference fields for a given table a certain width, for example).Do you want to style variables?I'...

System Administration Class Question: Dynamic and Static WSDLs

During our System Administration courses, our Instructors encourage the use of the Live Feed Social IT feature to post questions, talk about nearby restaurants, and discuss topics related to the cours...

Conditionally Speaking...

JavaScript, like all the "C-like" languages, has a conditional operator (sometimes called the ternary operator because it has three parts). If you don't know it by name, it looks like this: ? : This ...

If I Wanted A Sink, I'd Go To Home Depot!

So a few weeks ago, Harriet (seen at right) was talking with me about some customizations she was making to Discovery. Part of that customization involved making a few business rules, and this reminde...

Configuring the SAML 2.0 Plugin

Despite our lengthly wiki article on the SAML 2.0 plugin, I still get a lot of calls from customers who want to know the general steps to setting up SAML 2.0 with their ServiceNow instance.In order to...

Automatically adjust the height of a text area to fit its contents

Here are a couple of script examples you might find useful. Say you've got a multi-line text field or variable that contains a lot of text. To save time in scrolling (or clicking the '+' icon next to ...

A propos d'ImaKumo ...

ImaKumo est une société de conseil en technologies de l'information et de la communication créée en France í Paris, avec deux agences í Nantes et Londres. Associant une offre de conseil et d'expertise...

Take A Lickin' and Keep On Tickin'...

I got a call the other day from Otzi (he and I go way back). He ran across a piece of code that just didn't make any sense to him:var ans = undefined;try { ans = otzi.process();}catch (err) { gs.log(e...

Help! I need some service!

I managed to get the Beatles' Help in my head while putting this post together, and it seemed like an appropriate spin for a title.After my last post about my experience with my former phone company's...