I'm told that just a few weeks ago, our correspondent at right looked like the young man he actually is. Then he tried to write what he thought was a simple little script on his company's ServiceNow i...
Continuing our series of puzzled zerogenarian administrators, today we've got Sally. She's wondering about a facet of scripting on the ServiceNow instance that's had her confused for a while. There ar...
I've seen a couple of requests recently for a capability to record actual, hand-drawn user signatures. There are probably several uses for this type of thing, but usually the requirement has something...
We had a requirement from a client asking us to populate all the options on the Service Request Form dynamically from a table.So we wrote our own UI page which will get all the options from a table.On...
Recently Elaine, a system administrator at a company that uses our Discovery product, got to wondering about SSH connections. She noticed that while Discovery sends quite a few probes to her UNIX and ...
When creating slides in PowerPoint, try to utilize the appropriate "layout". This ensures consistency across slides. It also makes it easier to convert slides to other "templates", say, when you want ...
In a change of subject from ITSM... now for something completely different.I've been doing some research into integrating Defect Management (as in Software bugs) into SCRUM. I thought I'd offer up wha...
ServiceNow Live Feed is a great new functionality that provides a place to post and share content in a ServiceNow instance. This content forms a searchable knowledge source for sharing information wit...
As all good administrators and developers know, Laziness is a virtue that should be practiced, cherished and encouraged!Taking a good hint from "The Lazy Project Manager" I've been on the lookout for ...
One more Eclipse blog for you. Today I'm sharing my favorite plugins that I've collected since I started using Eclipse about 4 years ago. In order of importance and usage.InstaSearch: By far my favori...
Discuss:http://www.cio.com/article/691729/NASA_CTO_Says_Help_Desks_Will_Soon_Be_Thing_of_Past
Xavier asked on the Community forums "Can I make every field on a form read-only?"You can! Use a g_form method to enumerate the editable fields on a form, and then iterate through them, setting them a...
We've all been there - you think you've killed it off. It's dead - you removed the head, or destroyed the brain. Whatever. As your attention moves to the next monster, the undead stirs... comes back t...
Being keen followers of the community website (blogs and forums) us ServiceNow development folk often see good ideas, requests for help and issues reported by our customers.Often we get inspiration fr...
As I heard the story, an administrator at one of our customers got a phone call from one of her network security folks. There was yelling involved, and she had to calm him down before she could get fi...
Over the past several months I have been involved with star ServiceNow developer, David Loo, in the creation of a plugin to integrate ServiceNow's incident system with Verizon eBonding.We have been fl...
The two developers at right (you know they don't work here, dressed like that!) were having quite the argument the other day. Brian asserted, spittle flying, that it's impossible in JavaScript to have...
ServiceNow provides various methods for logging users into an instance. Local login, LDAP, SAML, and Digested Token are all used pretty regularly by customers. One thing that is often requested, but u...
With the prospect of Fall approaching, my last post on "getting cozy" seemed like a good metaphor for the process of learning our customer needs through conversations and observations. I've been extre...
Our young developer has just discovered that her boss has been keeping secrets from her. All this time in her (extensive) JavaScript programming experience, she's believed that arrays were places wher...
Sarah G_
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