Google Analytics

Have you heard of Google Analytics? Have you wanted to use it with your Service-Now instance? You may have even noticed some code on the demo site suggesting an integration with Google Analytics. Here...

Big Iron for MID Servers?

A customer recently asked, basically, just how big the iron for a MID server needed to be:Right now our choices include for the MID server 12 core at 54 gig, or 16 core at 60 gigs but with more cost a...

The Value of Dependent Choice List Values

Have you ever created a three tiered dependent list? Have you ever tried it when some of the options on the second tier are the same?You're probably aware of the dependent choice lists Category and Su...

Popular Testing Options Available for the ServiceNow Certified System Administrator Exam

ServiceNow has partnered with Kryterion, the award-winning SaaS testing platform used by both Google and Salesforce.com, to offer two options for taking the new ServiceNow Certified System Administrat...

Complete Refresh of Foundations Online Learning Course is now available!!

The training department has just completed the rebranding and update to all modules of the Foundations course.In addition to being available online, we also offer three mobile flavors of the course: 1...

ADFS setup steps for ServiceNow SAML 2.0

There have been a number of questions on the forum lately regarding active directory Federation services (ADFS 2.0) and the ServiceNow SAML 2.0 plug-in. John Gubatayao (from Navigis) and I were able t...

Building a Configuration Item Change Calendar Macro - On-the fly

Just helped a co-worker add a UI macro for Configuration Item reference fields. The UI macro displays a change calendar report for the selected CI. Click the link below to see the full solution!http:/...

How To Return From a User Impersonation in a Single Click!

Here's a new SNGuru post showing how you can add an icon to allow users to end an active impersonation and return to their own session in a single click. This post was written in response to a tweet b...

System Administration exam is now live!

I'm very pleased to announce that the System Administrator exam is live. Please go to http://www.service-now.com/certification to review the exam blueprint and registration for the test. Best of luck!

New Documentation: Organize Important Documents

Seems like everyone is trying to get more organized these days (remember that New Year's resolution?). One thing that is tough to organize is important documents, such as policies, procedures, contrac...

UI Action Overrides

The new knowledge came in fast this week. As a writer, it's always nice to have a queue of topics.This week's topic is overriding a global UI Action. Here's the scenario I got from the client… "I want...

New Blog: Intro

It's time for me to start a ServiceNow blog! Every week - heck, nearly every day - I learn something new about ServiceNow that I want to share. While I could have created a quick category on my own pe...

Certification is almost here!

Hi everyone - we hope you're anxiously awaiting the go live of the System Administrator certification exam because it's almost here! We are working feverously with our testing platform vendor, Kryteri...

My 1st Blog, An Advanced Access Control Rule

Hi I'm Marc and welcome to my 1st blog.I work for ServiceNow professional services in EMEA and I'm going to blog about things that I come across in my every day job of implementing the tool and give e...

What Everybody Should Know about ServiceNow Security

I just posted a great article at ServiceNowGuru.com explaining some very important ServiceNow security tips and best practices. Here's a link!http://www.servicenowguru.com/showcase/servicenow-security...

ServiceNow founder Fred Luddy named an Ernst & Young Entrepreneur of the Year

We don't like to toot our own horns too much, but we couldn't be prouder of our very own founder, Fred Luddy, who was just named an Ernst & Young Entrepreneur of the Year for the San Diego region. The...

Creating reports/homepages for users with no license

I have a couple questions:1. Has anyone used role based functionality to create reports/homepages for non licensed users?2. When you create your gauge and set up the home page, is it dirllable and if ...

The ServiceNow store is open for business

If you ever wanted some ServiceNow gear featuring our brand new logo, your wait is over! Earlier today, we debuted the ServiceNow Company Store--open to our customers, partners, employees, or anyone e...

More content from Knowledge11

Still hungry for content from Knowledge11? Two weeks ago, I posted downloadable presentation slides to the community. This week, our folks in Marketing released even more material from Knowledge11--in...

Here comes the June11 release!

Most of you already know that ServiceNow's June11 release is coming today. To be exact, it rolls out tonight at 20:00 Pacific Time (03:00 GMT or 04:00 Daylight Saving Time). (General notes on the upgr...