Take A Deep Breath...

When you're working with JavaScript on the client side, it's pretty easy to work with XML — the DOM is built right in. But what if you want to work with XML in a server-side JavaScript? There's no DOM...

Mass ADD/PASTE Affected CIs into a change

A customer recently asked me to implement a solution whereby they could grab a list of CIs from an excel spreadsheet and paste them straight into the affected CIs list within a change, as you know you...

SOAP through the MID Server

Earlier this year, ServiceNow added the ability to send SOAP messages through the MID Server. This was an awesome addition to the product. I played around with the feature just to be familiar with the...

Script Actions - Business Rules' cousin

Most of us are aware of business rules - those lovely little gems that typically run right before or after a database operation (among other things that I'll talk about later.) Sometimes we want to ru...

Creation of 'On Change' event for variable on Variable Editor

This is my first post on this community,and I thought i would post something that was entirely my work(+ some lil help from community ;)).I had a requirement from client that he should be able to modi...

JavaScript: Slightly Subtle...

What do you think is logged when you run the following script, assuming that you have three computers named "Aleck", "Ben", and "Tom" in your CMDB?var gr = new GlideRecord('cmdb_ci_computer');gr.order...

Add ALL records from a table that a glide_list record references

Today, I have a very interesting requirement from a customer, when logging a change in their current tool, in the 'Affected Environments' field, instead of selecting every environment like, PROD, UAT,...

Social IT usage: community discussion poll

Anyone on the community using Social IT? http://community.service-now.com/poll/7181Wiki link: http://wiki.service-now.com/index.php?title=Social_IT

Google Analytics

Have you heard of Google Analytics? Have you wanted to use it with your Service-Now instance? You may have even noticed some code on the demo site suggesting an integration with Google Analytics. Here...

Big Iron for MID Servers?

A customer recently asked, basically, just how big the iron for a MID server needed to be:Right now our choices include for the MID server 12 core at 54 gig, or 16 core at 60 gigs but with more cost a...

The Value of Dependent Choice List Values

Have you ever created a three tiered dependent list? Have you ever tried it when some of the options on the second tier are the same?You're probably aware of the dependent choice lists Category and Su...

Popular Testing Options Available for the ServiceNow Certified System Administrator Exam

ServiceNow has partnered with Kryterion, the award-winning SaaS testing platform used by both Google and Salesforce.com, to offer two options for taking the new ServiceNow Certified System Administrat...

Complete Refresh of Foundations Online Learning Course is now available!!

The training department has just completed the rebranding and update to all modules of the Foundations course.In addition to being available online, we also offer three mobile flavors of the course: 1...

ADFS setup steps for ServiceNow SAML 2.0

There have been a number of questions on the forum lately regarding active directory Federation services (ADFS 2.0) and the ServiceNow SAML 2.0 plug-in. John Gubatayao (from Navigis) and I were able t...

Building a Configuration Item Change Calendar Macro - On-the fly

Just helped a co-worker add a UI macro for Configuration Item reference fields. The UI macro displays a change calendar report for the selected CI. Click the link below to see the full solution!http:/...

How To Return From a User Impersonation in a Single Click!

Here's a new SNGuru post showing how you can add an icon to allow users to end an active impersonation and return to their own session in a single click. This post was written in response to a tweet b...

System Administration exam is now live!

I'm very pleased to announce that the System Administrator exam is live. Please go to http://www.service-now.com/certification to review the exam blueprint and registration for the test. Best of luck!

New Documentation: Organize Important Documents

Seems like everyone is trying to get more organized these days (remember that New Year's resolution?). One thing that is tough to organize is important documents, such as policies, procedures, contrac...

UI Action Overrides

The new knowledge came in fast this week. As a writer, it's always nice to have a queue of topics.This week's topic is overriding a global UI Action. Here's the scenario I got from the client… "I want...

New Blog: Intro

It's time for me to start a ServiceNow blog! Every week - heck, nearly every day - I learn something new about ServiceNow that I want to share. While I could have created a quick category on my own pe...