Cast your vote for ServiceNow!

BIG NEWS!ServiceNow is in the running to win the 2011 American Business Award for Best New Product!TODAY IS THE ONLY DAY TO VOTE! Please click on the links below to help ServiceNow win this prestigiou...

Upcoming training: Scripting in Service-now.com

Did you know that ServiceNow offers training? To help you get the most out of ServiceNow, we offer multiple, high-quality, and comprehensive courses throughout the year in various locations.We're runn...

Starting monthly technical webinar series - first up: Workflows!

ServiceNow Introduction to Workflows WebinarJune 20, 2011 8-9a Pacific Prerequisites: Online Foundation course ( http://community.service-now.com/learning-center) Course Outline/Description: The Graph...

The h.e.l.p. Blog 5/27/11

The h.e.l.p. Blog 5/27/11Post #know11 and community happeningsSo Knowledge11 is officially behind us but I think it's safe to say I have taken away a year's worth of stuff to do. I would of course lik...

Knowledge11 Presentations - now available!

If you weren't able to attend Knowledge11, or if you did attend and wanted to see the presentation slides from sessions you missed, you're in for a treat!I just posted the presentation slides from nea...

Scripting schedule is now posted on Hi

I'm really pleased that our Scripting classes at Knowledge were a huge success, scores were 93% satisfaction with 95 participants. I'm happy to report we've released our schedule for the next several ...

June11 Release Preview

The next release from ServiceNow is right around the corner. The June11 release will focus on further strengthening our core ITSM functionality, will continue to grow our IT 3.0 capabilities and will ...

Learning Paths - Adv Admin, Developer and Architect, oh my

Hi everyone - with the certification running great at Knowledge 11, I thought I'd post a draft of our ideas around a learning path. Thoughts, feedback and additional ideas are appreciated and encourag...

The h.e.l.p. Blog Live from Knowledge11!

The h.e.l.p. Blog Live from Knowledge11!Hello fellow community members, if you are one of the lucky 1,000+ attendees of this year's Knowledge conference I don't need to tell you how exciting this year...

Are you attending Knowledge11 next week? Come learn about the future of the ServiceNow Community.

Hi, everyone. My name is Lawrence Eng, and I just joined ServiceNow as the new Online Community Manager. That means I'm here to serve you as we take this community to the next level. In my next post, ...

The h.e.l.p. Blog 5/11/11

The h.e.l.p. Blog 5/11/11This week, Joe and I were assigned a new project! Our tasks included things like form changes, creating list views, gauges, record producers, and custom widgets. This was all ...

Service-now.com Technical Support Response SLA's

As part of our continuing efforts to deliver world class support, it is my pleasure to announce that effective 5/16/2011 we will be enhancing our service level agreements for response times to inciden...

New Documentation: June 2011 Preview 3 Release

Hi everyone,Another month, another set of release notes! You can see what's in Preview 3 right here:http://wiki.service-now.com/index.php?title=June_2011_Preview_3_Release_NotesMake sure you look at t...

New Documentation: Using Variables in a Workflow

Hi everyone,Have you ever wondered, "What variables can I access in a workflow?" Well, you don't have to wonder anymore! Our developer has put together a handy break-down of all of the variables you c...

The h.e.l.p. Blog 4/29/11

The h.e.l.p. Blog 4/29/11Here Everyone Learns PlentySPECIAL EDITION!I am proud to announce the new learning center is up and running!Link and description provided.http://community.service-now.com/lear...

Knowledge 11: Seats are Going Fast

We just hit 815 registered attendees for Knowledge 11. Limit is 1,000 which at this pace we have an excellent chance of hitting. If you have not registered for what will be our biggest and most exciti...

Certified System Administrator beta at Knowledge 11

Hi everyone - if you are coming to Knowledge 11, you should have just received an email with a really exciting announcement! The Service-now.com training team will be holding a beta run of our new Sys...

Knowledge 11: Customers in Control

I just found out today that, for the first time ever, the majority of sessions at our upcoming user conference will be presented by customers. That's a huge milestone. I've always liked customer talks...

Scripting: Inferring Many-to-Many (M2M) Relationships...

Yesterday I showed you how you could make a method that could be called like this (assuming, again, that gr contains a user record):var gru = new GRUtil();var roles = gru.getM2MList(gr, 'sys_user_has_...

Use a Record Producer to NOT CREATE A RECORD

I was asked recently to create a new app that would manage the shipment of hardware. One of the requirements was to allow the user to Create AND Update the record via a record producer. Normally recor...