Last year, I spent some time reviewing a few of the releases to the store by the Innovation lab. Some were of more use for me in my role as a Platform Architect. The Express List stands out particular...
ServiceNow Community Experts are a fine example for all of us! We're posting this blog to say thank you for showing up and bringing your best to every moment with us. Afterall, this year has been fill...
To our amazing Community members, As the year draws to a close, now is the time to pause, reflect, and appreciate the journey we’ve shared. Whether you’ve been building powerful workflows or applicati...
Share Your Experience with Now Assist in Knowledge Management! Dear Knowledge Community Members, We invite you to participate in a survey to help the Knowledge Management product team better understan...
Hooray! Nomination forms are now live for the 2025 ServiceNow MVP program. Get started here. You may apply any day during the nomination window: December 1st through December 31st Why apply for Servic...
Dear Community, Thanks for being excited about the Rising Star Program! At this time, we are working on revamping this program to bring you better opportunities for growing your reputation as a Servic...
We’re excited to invite you to participate in an upcoming study on how organizations evaluate and make decisions around generative AI products. Your insights as part of the ITSM community would be inv...
A CSDM relationship map is a visual representation of the relationships between various configuration items (CIs), services, and business processes defined in the Common Service Data Model (CSDM) in S...
OverviewOut of the box there are portals that come pre-installed, but also, it is quite common to start using a portal and then stop using it to use another one. The most common case is that of the Se...
In today’s dynamic IT environment, Platform Owners are tasked with maintaining operational efficiency while strategically aligning with their organization’s roadmap of ServiceNow® IT Service Managemen...
In today's digital age, TLS/SSL certificates are the unsung heroes safeguarding our online interactions. They verify the authenticity of websites, ensuring secure data transmission and protecting sens...
In today’s dynamic IT environment, Platform Owners are tasked with maintaining operational efficiency while strategically aligning with their organization’s roadmap of ServiceNow® IT Service Managemen...
ServiceNow Partners! Welcome to Q4! We're excited to share our lineup of partner webinars designed to keep you informed and engaged. These sessions will cover the latest updates, best practices, and i...
Hey there, ServiceNow Community! We’re back with some exciting insights straight from the first World Forum of the season in London. In this blog, we’ll showcase some top tips and tricks for making th...
The Common Service Data Model (CSDM) is a ServiceNow framework designed to standardize the way services and supporting components are modeled in the CMDB. It helps to ensure a consistent and unified v...
How to think about planning your ServiceNow digital transformation program I recently worked with a customer who was implementing ServiceNow to replace their existing ITSM tool. Most people would agre...
Two months. Nine cities. Endless opportunities for innovation, inspiration, and collaboration. October is here… and you know what that means? It’s time to kick off the ServiceNow World Forums! The Ser...
We're pleased to announce our newest ServiceNow Rising Stars! They join only 231 others amongst the +600K Global Online Community of ServiceNow enthusiasts and experts. Twice a year we have the honor ...
OverviewOver the years I have faced many times the following question "How could we grant a role for a given period of time only?". Given it is a very common question ServiceNow have released this bra...
The Common Service Data Model (CSDM) lifecycle sync between Asset and Configuration Item (CI) in ServiceNow is essential for ensuring that the asset and CI records are consistent across the platform, ...
on:
Kalisha Moore MVP 2026: My Community Power
