We’re excited to invite you to participate in an upcoming study on how organizations evaluate and make decisions around generative AI products. Your insights as part of the ITSM community would be inv...
A CSDM relationship map is a visual representation of the relationships between various configuration items (CIs), services, and business processes defined in the Common Service Data Model (CSDM) in S...
OverviewOut of the box there are portals that come pre-installed, but also, it is quite common to start using a portal and then stop using it to use another one. The most common case is that of the Se...
In today’s dynamic IT environment, Platform Owners are tasked with maintaining operational efficiency while strategically aligning with their organization’s roadmap of ServiceNow® IT Service Managemen...
In today's digital age, TLS/SSL certificates are the unsung heroes safeguarding our online interactions. They verify the authenticity of websites, ensuring secure data transmission and protecting sens...
In today’s dynamic IT environment, Platform Owners are tasked with maintaining operational efficiency while strategically aligning with their organization’s roadmap of ServiceNow® IT Service Managemen...
ServiceNow Partners! Welcome to Q4! We're excited to share our lineup of partner webinars designed to keep you informed and engaged. These sessions will cover the latest updates, best practices, and i...
Hey there, ServiceNow Community! We’re back with some exciting insights straight from the first World Forum of the season in London. In this blog, we’ll showcase some top tips and tricks for making th...
The Common Service Data Model (CSDM) is a ServiceNow framework designed to standardize the way services and supporting components are modeled in the CMDB. It helps to ensure a consistent and unified v...
How to think about planning your ServiceNow digital transformation program I recently worked with a customer who was implementing ServiceNow to replace their existing ITSM tool. Most people would agre...
Two months. Nine cities. Endless opportunities for innovation, inspiration, and collaboration. October is here… and you know what that means? It’s time to kick off the ServiceNow World Forums! The Ser...
We're pleased to announce our newest ServiceNow Rising Stars! They join only 231 others amongst the +600K Global Online Community of ServiceNow enthusiasts and experts. Twice a year we have the honor ...
OverviewOver the years I have faced many times the following question "How could we grant a role for a given period of time only?". Given it is a very common question ServiceNow have released this bra...
The Common Service Data Model (CSDM) lifecycle sync between Asset and Configuration Item (CI) in ServiceNow is essential for ensuring that the asset and CI records are consistent across the platform, ...
As we embark on an initiative to rearchitect our FSM documentation and make it easier to navigate, we would love to speak with you! Join us for a 60 minute session where you will have the opportunity ...
Help Improve Knowledge Management experiences As part of our ongoing efforts to enhance the efficiency and quality of our Knowledge Management system, we are conducting a survey to understand your exp...
Note: To request for early release to the Xanadu release, please log into Now Support (HI) Service Catalog and follow the section below “How do I Self-Register Early Release”. Why do we provide early ...
I have been leading CMDB remediation and CSDM Service migration project since last year. I would like to share what I have learned through ServiceNow Community and my project. The Common Service Data ...
Have you experienced some personal success with your ServiceNow products? We’d love to hear from you! Just provide some brief examples or anecdotes, as simple as 2-3 sentences, of occasions or situati...
Participate in ServiceNow Research on Configuration! The Core Platform UX team would love to hear your thoughts and opinions on: all things configuration. Specifically, do you have feedback on Service...
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Kalisha Moore MVP 2026: My Community Power
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Attila Varga MVP 2026: My Community Power
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My ServiceNow Journey – Learning, Growing, and Bec...
