Should you Self-Host?

To Host or Not to Host - that is the Question. Losing control - no one likes this. As such, it may be tempting to default to a self-hosting architecture. This is especially true if you are from a heav...

Join our exclusive panel of ServiceNow Developers

We’d like to invite you to join our exclusive panel of ServiceNow Developers to help shape our product strategy! Get started by responding to this short survey, which allows us to match your skills an...

The ServiceNow Career Time-Machine Series - Pradeep Sharma

The ServiceNow Career Time-Machine Series - Pradeep Sharma ServiceNow is rocketing along with explosive growth and significantly impacting the world of work. The ServiceNow community is also growing, ...

Encrypting attachments using "Column Level Encryption"

OverviewColumn Level Encryption (also known as CLE) is a free plugin that has been out there for many years, although it has transitioned from a simple plugin that allowed to link contexts to roles to...

ServiceNow Performance Analytics Research

Incident Managers/Help Desk Managers/IT Service Managers and similar -- We’d like to invite you to participate in our new analytics research opportunity. Your feedback will help us improve our product...

ServiceNow Popular Integration (REST/SaaS/HCM/CMDB/ITAM) resources (Articles, Blogs and Videos)

A ServiceNow integration is an information exchange between the Now Platform® and another system or source. ServiceNow a single platform contains many applications (ITSM, HRSD, CSM, ITBM, CMDB, Asset ...

ServiceNow Cloud User Research Group

At ServiceNow, we depend on the feedback from users like you to build experiences and inform roadmaps. If you are interested in being notified about opportunities to provide feedback on new cloud-rela...

Four Flow Notification approaches (Action script, Trigger Event, trigger notification and Send email

There are 4 ways to send a notification through Flow created by flow designer. This blog will introduce all types of notifications so you can learn which approach is the best approach for you. Type of...

High level overview of "Sentiment Analysis" for "Customer Service Management"

ContextPlease, be aware that the purpose of this article is not to show how to configure the "Sentiment Analysis" but to inform about what it is and what can be used for so that companies and organisa...

Customer Service Management (CSM)- 1:M Contact:Account Relationship

Introduction Who should read this document? This document is for, Architects Technical Consultants Anyone who wants to adopt a model to accommodate 1:M Contact to Account mapping. Purpose of this docu...

OldButGold #3: Using the Instance Scan

Using the Instance ScanThe Out-of-the-Box Instance Scan tool was introduced in Quebec as a free product any customer can use However, there are still many customers out there that do not seem to know ...

How to build ServiceNow user interface (Virtual Agent) on the portal to chat with Chat GPT

The purpose of this blog is to show how to build the ChatGPT interface on ServiceNow Employee Center portal so the end user can directly chat with the ChatGPT from ServiceNow portal without going to t...

When Virtual agent chat page is refreshed/duplicated it initiates new chat again with support agent.

Recently came across this interesting challenge and I couldn’t find a solution as quickly as I would have liked. So thought to put it in this blog for anyone else looking for the same. This blog will ...

Announcing our newest Rising Stars of 2023

We are pleased to announce the newest 2023 ServiceNow Community Rising Star cohort. Twice a year we have the honor of inducting new members in our Rising Star program. Let's give a huge round of appla...

We heard you—and a better ServiceNow experience is coming your way

Your feedback makes a difference—and we are grateful to you, our customers, for letting us know what we need to get right so you have a better experience. We have been working to maximize your value, ...

ServiceNow Community at its best, ft. Martin Ivanov | feelingTERrific podcast episode #36

Listen to my conversation with Christian Ter, where we discussed topics like: Knowledge sharing culture Community and MVP Knowledge and presenting at Knowledge Personal development and mentorship Feel...

Two way to configure OAuth 2.0 -Outbound Rest integration in Action Designer

OAuth 2.0 lets users access instance resources through external clients by obtaining a token rather than by entering login credentials with each resource request. The propose of this blog is to show h...

Useful ServiceNow Blogs and Articles

2023 Blogs: Two best way to configure OAuth 2.0 -Rest integration in Action Designer ServiceNow Best Practice - No Hard Code and what are Solutions to Identify and Replace Hard Code Low Code - Service...

Cloud Native Certificate Management with cert-manager and ServiceNow Certificate Management

ServiceNow Certificate Management allows customers to effectively manage X.509 certificates by providing workflows powered by the ServiceNow data platform. ServiceNow Discovery solution can discover t...

The ServiceNow Career Time-Machine Series - Maik Skoddow

The ServiceNow Career Time-Machine Series - Maik Skoddow ServiceNow is rocketing along with explosive growth and significantly impacting the world of work. The ServiceNow community is also growing, an...