JSON Configuration Manager

JSON Configuration Manager Welcome to JSON Configuration Manager - created and maintained by Tom Hauri. Overview JSON Configuration Manager provides an easy way to manage and consume complex JSON stru<!-- --><!-- -->...

Global Tools - YAGUSIS

Global Tools Welcome to Global Tools - created and maintained by Tom Hauri. Overview Yet Another Global Utility Script Include Solution (YAGUSIS). Every project has one, but are you sure that yours is...

Defining 5G Services

Defining 5G Services What is a 5G Service? With the promises of 5G (lower latency, increased throughput, increase in the number of connected devices to name a few) emerges the grouping of 5G use cases...

Understanding the "Data Filtration" plugin

OverviewToday I will be talking about the "Data Filtration" plugin (com.glide.data_filtration), which allows to define an extra layer of security an organisation can add on top of ACLs to prevent user...

Vancouver Docs 100% translated!

You can now browse all Vancouver Documentation, including HTML and PDF, in our 6 Documentation languages on the ServiceNow Documentation site. Check it out!  

Secrets to score points in ServiceNow Community

The History I have been participating in ServiceNow Community for the past 7 years and I have seen the transformation. The community platform has revamped multiple times and the point system has chang...

Encrypting columns (fields) using "Column Level Encryption"

OverviewIn this other article I talked about encrypting attachments with "Column Level Encryption", but that article did not cover how to encrypt columns (fields). Although both elements share steps i...

How JSON APIs (JSON, JSONv2, JSONStreamingBuilder, JSONStreamingAPI) can be used in Flow Designer?

The JSON API has been widely used for ServiceNow. The purpose of this blog is to explore all JSON data-related APIs to learn how their features can be used to manage JSON data through the flow action ...

Should you Self-Host?

To Host or Not to Host - that is the Question. Losing control - no one likes this. As such, it may be tempting to default to a self-hosting architecture. This is especially true if you are from a heav...

Join our exclusive panel of ServiceNow Developers

We’d like to invite you to join our exclusive panel of ServiceNow Developers to help shape our product strategy! Get started by responding to this short survey, which allows us to match your skills an...

The ServiceNow Career Time-Machine Series - Pradeep Sharma

The ServiceNow Career Time-Machine Series - Pradeep Sharma ServiceNow is rocketing along with explosive growth and significantly impacting the world of work. The ServiceNow community is also growing, ...

Encrypting attachments using "Column Level Encryption"

OverviewColumn Level Encryption (also known as CLE) is a free plugin that has been out there for many years, although it has transitioned from a simple plugin that allowed to link contexts to roles to...

ServiceNow Performance Analytics Research

Incident Managers/Help Desk Managers/IT Service Managers and similar -- We’d like to invite you to participate in our new analytics research opportunity. Your feedback will help us improve our product...

ServiceNow Popular Integration (REST/SaaS/HCM/CMDB/ITAM) resources (Articles, Blogs and Videos)

A ServiceNow integration is an information exchange between the Now Platform® and another system or source. ServiceNow a single platform contains many applications (ITSM, HRSD, CSM, ITBM, CMDB, Asset ...

ServiceNow Cloud User Research Group

At ServiceNow, we depend on the feedback from users like you to build experiences and inform roadmaps. If you are interested in being notified about opportunities to provide feedback on new cloud-rela...

Four Flow Notification approaches (Action script, Trigger Event, trigger notification and Send email

There are 4 ways to send a notification through Flow created by flow designer. This blog will introduce all types of notifications so you can learn which approach is the best approach for you. Type of...

High level overview of "Sentiment Analysis" for "Customer Service Management"

ContextPlease, be aware that the purpose of this article is not to show how to configure the "Sentiment Analysis" but to inform about what it is and what can be used for so that companies and organisa...

Customer Service Management (CSM)- 1:M Contact:Account Relationship

Introduction Who should read this document? This document is for, Architects Technical Consultants Anyone who wants to adopt a model to accommodate 1:M Contact to Account mapping. Purpose of this docu...

OldButGold #3: Using the Instance Scan

Using the Instance ScanThe Out-of-the-Box Instance Scan tool was introduced in Quebec as a free product any customer can use However, there are still many customers out there that do not seem to know ...

How to build ServiceNow user interface (Virtual Agent) on the portal to chat with Chat GPT

The purpose of this blog is to show how to build the ChatGPT interface on ServiceNow Employee Center portal so the end user can directly chat with the ChatGPT from ServiceNow portal without going to t...