New Documentation: Spring 2010 Release

Hi everyone,A couple weeks ago we got the Spring 2010 release notes out the door. It was a pretty big release: four big new applications (Field Service, Service Portfolio, Project, and Cost management...

Documentation Updates

Hi everyone,I've started this blog to help keep everyone informed about new articles and topics in documentation, so that you'll know when more information is available for topics. I may also use this...

Discovery Scan CI and duplicates

We've recently revamped the way Discovery works largely due to the DHCP issue at a lot of customers' environments. Well, we've named the new way "Scan CI", which basically gathers enough information f...

A Question of Identity...

Perhaps you've already heard about the new Discovery feature called "CI Scan". What's it all about? Why do we think it's a big deal?If those questions have been keeping you awake at night, then you ne...

JavaScript Tips and Tricks: Aggregates...

A few weeks ago I was talking with one of our customers (I'll call him Joe) who had just finished writing a script that created a little report of how many items of each type were in his CMDB. Joe was...

JavaScript Tips and Tricks: The Three Flavors of Strings...

A string is a string, right? Ah, if only 'twas so!JavaScript all by itself has two different kinds of strings: there's the primitive "string" (with a lower case 's') and then there's the "String" clas...

JavaScript Tips and Tricks: The Two Flavors of Undefined...

In JavaScript, "undefined" means two distinctly different things:A property that doesn't exist.A property that has the "undefined" value assigned to it.Huh? Aren't those two ways of saying the same th...

JavaScript Tips and Tricks: What's Up with Packages?

Several customers have asked me about the odd-looking "Packages..." invocations they see sometimes in server-side JavaScript (like business rules or script includes). For instance, you might find a pi...

JavaScript Tips and Tricks: What's Up with the Functions?

In a conversation I had with a customer the other day, she asked me why she saw so many examples of business rules written in functions, like this:doImportantStuff();function doImportantStuff() { var ...

JavaScript Tips and Tricks: JSUtil...

Did you know that your Service-now instance comes complete with a handy-dandy set of commonly used JavaScript utility methods? These are in a script include named "JSUtil", and you can easily use its ...

Deep Dive: JavaScript Inner Functions...

Here's a simple and very useful feature of JavaScript that you may not be aware of: functions may be nested, one inside another. Here's a simple example, in a script you can run on your instance:<DIV>gs.lo</DIV>...

Knowledge10 Bleg...

Our Knowledge10 conference is coming up in just a couple of months! I'll be there, and I hope to see you there as well. But whether you're attending or not, we'd like to hear your thoughts on the best...

Unexpected JavaScript...

Every once in a while, I run across something completely unexpected in JavaScript. This morning was one of those times.In my code, I had the equivalent of this:var x = 0;if ('' == x) gs.log('What the?...

Using metrics?

Can someone post a screenshot or two of their metrics and or reports and how they are setup? I'm trying to start reporting on aging and grasping at straws.

HP Extends Life Support for Service Desk Customers

Yesterday HP sent a note to their Service Desk customer base extending the Service Desk end of support date by two years. In a nutshell the letter said that HP will "extend the end of support date of ...

accessing web services via visual basic

Hi - I'm trying to access the incident table via web services but have not been successful. Here is the code:Dim rProxy As New ConsoleApplication1.wp1.ServiceNowDim rGetKeys As New ConsoleApplication1...

Pushig Catalog Item Variables to the Parent Request

I have request item form that has variables that I would like to push to the parent request. I need to do this via a workflow script. I have tried various iterations of the following:current.request.d...

Order Guide - Removing the Delivery Time box.

Does anyone know how to remove the Delivery Time box from the Choose Options page of the Order Guide? I have a client that does not want this displayed to the user.-phil

Scripting the TO field for a workflow notification

I am attempting to script the recipient of a workflow notification using a variable from the requested item variable set. This varable, contact_completed, contains the name of a user and is populated ...

Discovery -- Constantly discovering that there's always more discovering with this tool...

I'm currently in a position with CompuCom where I manage the discovery module and the CMDB. At the request of SNC, I decided to throw up this blog to share my experiences with Discovery and hopefully ...