Several customers have asked me about the odd-looking "Packages..." invocations they see sometimes in server-side JavaScript (like business rules or script includes). For instance, you might find a pi...
In a conversation I had with a customer the other day, she asked me why she saw so many examples of business rules written in functions, like this:doImportantStuff();function doImportantStuff() { var ...
Did you know that your Service-now instance comes complete with a handy-dandy set of commonly used JavaScript utility methods? These are in a script include named "JSUtil", and you can easily use its ...
Here's a simple and very useful feature of JavaScript that you may not be aware of: functions may be nested, one inside another. Here's a simple example, in a script you can run on your instance:<DIV>gs.lo</DIV>...
Our Knowledge10 conference is coming up in just a couple of months! I'll be there, and I hope to see you there as well. But whether you're attending or not, we'd like to hear your thoughts on the best...
Every once in a while, I run across something completely unexpected in JavaScript. This morning was one of those times.In my code, I had the equivalent of this:var x = 0;if ('' == x) gs.log('What the?...
Can someone post a screenshot or two of their metrics and or reports and how they are setup? I'm trying to start reporting on aging and grasping at straws.
Yesterday HP sent a note to their Service Desk customer base extending the Service Desk end of support date by two years. In a nutshell the letter said that HP will "extend the end of support date of ...
Hi - I'm trying to access the incident table via web services but have not been successful. Here is the code:Dim rProxy As New ConsoleApplication1.wp1.ServiceNowDim rGetKeys As New ConsoleApplication1...
I have request item form that has variables that I would like to push to the parent request. I need to do this via a workflow script. I have tried various iterations of the following:current.request.d...
Does anyone know how to remove the Delivery Time box from the Choose Options page of the Order Guide? I have a client that does not want this displayed to the user.-phil
I am attempting to script the recipient of a workflow notification using a variable from the requested item variable set. This varable, contact_completed, contains the name of a user and is populated ...
I'm currently in a position with CompuCom where I manage the discovery module and the CMDB. At the request of SNC, I decided to throw up this blog to share my experiences with Discovery and hopefully ...
We have been sitting through an ITIL incident management course and they mentioned to use "Resolve Codes" to catagorize how the incident was resolved. This is suppose to help with identifing areas of ...
Hi everybody,Windows IT Pro opened the nomination period for its Community Choice Awards. If you like Service-now.com please vote for us in the category of "Best Cloud Computing/SaaS Product or Servic...
Many of the kinds of things y'all want to customize in Discovery (especially sensors and CI consolidation) involve some programming in JavaScript. Even if you're already familiar with JavaScript, you ...
Here's why the forums aren't making any sense to me and why people aren't collaborating as much as they should here.1) The forums headings are illogical, think about the structure of your application ...
I see a couple scattered articles on the Wiki about removing price from the Catalog but none of them seem to be easy or work. This looks like it should be the answer, but I don't think it is.http://wi...
Have you noticed that some probes have commands with odd-looking "words" in them? For example, the MySQL - Configuration probe has a command cat ${filename}, and the Linux - Disk probe has a command s...
The first cut at credential-less discovery is included in last Friday's "Stable 1" release, so it will be included in the next major release of our product. What is credential-less discovery, anyway? ...
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