Hi all,One of our developers, John Roberts, is helping the documentation team out by helping us document some of the APIs that are missing. Today's installment are two new Utility classes.Here's a sho...
Register now to reserve your seat for Knowledge11 the Service-now.com user conference, held in San Diego, May 15 — 19, 2011. The discounted conference rate of $1295 is available through December 31, 2...
Hi all,We've made some slight tweaks to the Skills Management doc:http://wiki.service-now.com/index.php?title=Skills_Management_PluginBasically, Skills Management was originally created for use within...
Hello all,Have you been wondering where the Fall 2010 Stable 2 documentation is? Well, it's here!http://wiki.service-now.com/index.php?title=Fall_2010_Stable_2_Release_NotesIf you want the PDF, you ca...
Hi everybody,Time is a big and complicated topic. It's not uncommon to be looking for some functionality relating to time, like timing a task or scheduling an action, and having no idea what tool is t...
Knowledge11: The Service-now.com global user conferenceMay 15-19, 2011 - Paradise Point Resort and Spa, San Diego, CaliforniaLEARN, SHARE & CONNECT at Knowledge11, the Service-now.com global user conf...
With the recent Fall 2010 release of Service-now.com, a formerly optional feature called "strict SOAP security" is now turned on by default for any instance that has Basic Authentication turned on (wh...
Not long ago I read an apparently sincere and serious article on the web, wherein the author urged developers to write code with fewer characters in it, as that would use less electricity and therefor...
Recently I helped someone troubleshoot a script problem that turned out to be a case of mistaken identity: the script's author thought she had a Java String instance, but in fact she had a JavaScript ...
When Discovery attempts to connect to an SSH server (such as a Linux or UNIX system), and when it attempts to query an SNMP agent (such as a printer, router, or UPS), it tries the credentials in the C...
Hi everyone,The Workflow documentation has been rewritten for usability and clarity. The new topic is available on the wiki starting from here:http://wiki.service-now.com/index.php?title=Workflow_Over...
Our product has long had a mechanism for detecting when a MID server was having a problem. This mechanism worked by watching for the once-every-ten-minutes status report that MID servers send; if this...
Now that the Service-now.com Fall 2010 release is out, the reviews are rolling in. Last week, eWeek reviewed the new release with a focus on Runbook Automation and VM provisioning. Do you have anythin...
Many of you attended our recent Knowledge 10 conference in London. I was a presenter there (for Discovery and Runbook). One of my colleagues took this photo of several Service-now.com folks, including...
The Mozilla JavaScript Guide was already one of the best JavaScript references on the web, and now it's even better. If it's not already in your bookmarks, it should be!Today's image is in honor of Be...
If you use MID servers in your organization, then you know that there's a configuration file (config.xml) for each instance of a MID server. Amongst the configuration entries in that file is the user ...
Hello everyone,We promised that we'd turn out a lot more API reference for you all, and true to that our API writer has turned out this GlideUser (g_user) reference:http://wiki.service-now.com/index.p...
You wouldn't believe how many customers have asked for the ability to have a scheduled report (one that gets emailed on a schedule) NOT get sent if the report contains no data. The lack of data, in my...
Hi everybody!We are super excited to announce a brand spankin' new version of our documentation wiki!http://wiki.service-now.com/This includes:*A shiny new look*Custom Google Search that searches both...
The Wiki will be undergoing an upgrade Tuesday October 12, 2010 from 5:00 PM to 8:00 PM PST, and may be inaccessible during that time. We apologize for any inconvenience.Thanks,Wally MarxMgr. Tech Pub...
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Kalisha Moore MVP 2026: My Community Power
