Updated Documentation: Change Collision API

Hi all,The Fall 2010 Stable 2 release included a Change Collision Detector Plugin. To extend that documentation, we've added an API document for the three Script Includes provided with the plugin. If ...

Some Unexpected Behavior...

One of my colleagues (Aleck Lin) brought an interesting phenomenon to my attention on Friday: sometimes JavaScript instance variables behave exactly like class variables. What's up with that?!? It tur...

Updated Documentation: Integrations and LDAP

Hi everybody,A lot of great improvements just went live on the wiki for our Integrations documentation.First off, we've made a lot of improvements (including adding new pages) to our LDAP documentatio...

New Documentation: New APIs (CIUtils and ArrayUtil)

Hi all,One of our developers, John Roberts, is helping the documentation team out by helping us document some of the APIs that are missing. Today's installment are two new Utility classes.Here's a sho...

Knowledge11 User Conference Registration is Now Live

Register now to reserve your seat for Knowledge11 the Service-now.com user conference, held in San Diego, May 15 — 19, 2011. The discounted conference rate of $1295 is available through December 31, 2...

Updated Documentation: Skills Management

Hi all,We've made some slight tweaks to the Skills Management doc:http://wiki.service-now.com/index.php?title=Skills_Management_PluginBasically, Skills Management was originally created for use within...

New Documentation: Fall 2010 Stable 2

Hello all,Have you been wondering where the Fall 2010 Stable 2 documentation is? Well, it's here!http://wiki.service-now.com/index.php?title=Fall_2010_Stable_2_Release_NotesIf you want the PDF, you ca...

New Documentation: Time

Hi everybody,Time is a big and complicated topic. It's not uncommon to be looking for some functionality relating to time, like timing a task or scheduling an action, and having no idea what tool is t...

Announcing Knowledge11: The Service-now.com Global User Conference

Knowledge11: The Service-now.com global user conferenceMay 15-19, 2011 - Paradise Point Resort and Spa, San Diego, CaliforniaLEARN, SHARE & CONNECT at Knowledge11, the Service-now.com global user conf...

MID Server User Security...

With the recent Fall 2010 release of Service-now.com, a formerly optional feature called "strict SOAP security" is now turned on by default for any instance that has Basic Authentication turned on (wh...

JavaScript: "Green" Code...

Not long ago I read an apparently sincere and serious article on the web, wherein the author urged developers to write code with fewer characters in it, as that would use less electricity and therefor...

JavaScript: Which String Are We Talking About Here?

Recently I helped someone troubleshoot a script problem that turned out to be a case of mistaken identity: the script's author thought she had a Java String instance, but in fact she had a JavaScript ...

One by One, in an Orderly Fashion...

When Discovery attempts to connect to an SSH server (such as a Linux or UNIX system), and when it attempts to query an SNMP agent (such as a printer, router, or UPS), it tries the credentials in the C...

Updated Documentation: Workflows

Hi everyone,The Workflow documentation has been rewritten for usability and clarity. The new topic is available on the wiki starting from here:http://wiki.service-now.com/index.php?title=Workflow_Over...

Be Still My Beating Heart...

Our product has long had a mechanism for detecting when a MID server was having a problem. This mechanism worked by watching for the once-every-ten-minutes status report that MID servers send; if this...

eWeek Labs Reviews Service-now.com Fall 2010 Release

Now that the Service-now.com Fall 2010 release is out, the reviews are rolling in. Last week, eWeek reviewed the new release with a focus on Runbook Automation and VM provisioning. Do you have anythin...

The Guilty Shall Appear...

Many of you attended our recent Knowledge 10 conference in London. I was a presenter there (for Discovery and Runbook). One of my colleagues took this photo of several Service-now.com folks, including...

JavaScript: New and Even Better!

The Mozilla JavaScript Guide was already one of the best JavaScript references on the web, and now it's even better. If it's not already in your bookmarks, it should be!Today's image is in honor of Be...

It's Not So Clear Anymore...

If you use MID servers in your organization, then you know that there's a configuration file (config.xml) for each instance of a MID server. Amongst the configuration entries in that file is the user ...

New Documentation: GlideUser (g_user)

Hello everyone,We promised that we'd turn out a lot more API reference for you all, and true to that our API writer has turned out this GlideUser (g_user) reference:http://wiki.service-now.com/index.p...