New Documentation: Time

Hi everybody,Time is a big and complicated topic. It's not uncommon to be looking for some functionality relating to time, like timing a task or scheduling an action, and having no idea what tool is t...

Announcing Knowledge11: The Service-now.com Global User Conference

Knowledge11: The Service-now.com global user conferenceMay 15-19, 2011 - Paradise Point Resort and Spa, San Diego, CaliforniaLEARN, SHARE & CONNECT at Knowledge11, the Service-now.com global user conf...

MID Server User Security...

With the recent Fall 2010 release of Service-now.com, a formerly optional feature called "strict SOAP security" is now turned on by default for any instance that has Basic Authentication turned on (wh...

JavaScript: "Green" Code...

Not long ago I read an apparently sincere and serious article on the web, wherein the author urged developers to write code with fewer characters in it, as that would use less electricity and therefor...

JavaScript: Which String Are We Talking About Here?

Recently I helped someone troubleshoot a script problem that turned out to be a case of mistaken identity: the script's author thought she had a Java String instance, but in fact she had a JavaScript ...

One by One, in an Orderly Fashion...

When Discovery attempts to connect to an SSH server (such as a Linux or UNIX system), and when it attempts to query an SNMP agent (such as a printer, router, or UPS), it tries the credentials in the C...

Updated Documentation: Workflows

Hi everyone,The Workflow documentation has been rewritten for usability and clarity. The new topic is available on the wiki starting from here:http://wiki.service-now.com/index.php?title=Workflow_Over...

Be Still My Beating Heart...

Our product has long had a mechanism for detecting when a MID server was having a problem. This mechanism worked by watching for the once-every-ten-minutes status report that MID servers send; if this...

eWeek Labs Reviews Service-now.com Fall 2010 Release

Now that the Service-now.com Fall 2010 release is out, the reviews are rolling in. Last week, eWeek reviewed the new release with a focus on Runbook Automation and VM provisioning. Do you have anythin...

The Guilty Shall Appear...

Many of you attended our recent Knowledge 10 conference in London. I was a presenter there (for Discovery and Runbook). One of my colleagues took this photo of several Service-now.com folks, including...

JavaScript: New and Even Better!

The Mozilla JavaScript Guide was already one of the best JavaScript references on the web, and now it's even better. If it's not already in your bookmarks, it should be!Today's image is in honor of Be...

It's Not So Clear Anymore...

If you use MID servers in your organization, then you know that there's a configuration file (config.xml) for each instance of a MID server. Amongst the configuration entries in that file is the user ...

New Documentation: GlideUser (g_user)

Hello everyone,We promised that we'd turn out a lot more API reference for you all, and true to that our API writer has turned out this GlideUser (g_user) reference:http://wiki.service-now.com/index.p...

Conditional Scheduled Reports

You wouldn't believe how many customers have asked for the ability to have a scheduled report (one that gets emailed on a schedule) NOT get sent if the report contains no data. The lack of data, in my...

Wiki News: Wiki Upgrade has been Completed

Hi everybody!We are super excited to announce a brand spankin' new version of our documentation wiki!http://wiki.service-now.com/This includes:*A shiny new look*Custom Google Search that searches both...

UPDATE: Wiki Upgrade Tuesday, 12 October 5 pm PST

The Wiki will be undergoing an upgrade Tuesday October 12, 2010 from 5:00 PM to 8:00 PM PST, and may be inaccessible during that time. We apologize for any inconvenience.Thanks,Wally MarxMgr. Tech Pub...

Fall 10 Webinar Customer Q & A and Video Link

Prior to our Fall 10 Release we held a webinar that was attended by nearly 500 SNC users. Out of that session came a few questions, answers to which have relevance for all Service-now users. Here's an...

Revised Service-now.com Wiki on the Way

Hello--As some of you know, we have been working on a revision to our wiki functionality. The primary purpose of this update is to make it easier to find content and get answers. I'm happy to say it's...

Community Alert: Subscriptions Will Be Temporarily Down

Hi everyone,For the next few days, email subscriptions to the forum will be temporarily suspended while we work through some issues to try and block spam from the community. If there are important thr...

Service-now Community and Forum Changes: Input Wanted

As many of you have voiced--politely, of course-- the Service-now.com community site is in need of a refresh. With our growing customer community and our ever-expanding product, more people are lookin...