Add an extended field to a base list

I just saw this checked in by a developer, sync'd and tested it, and wanted to tell you about it. It should be on /demo tomorrow to play with.The ability to add an extended field (like "incident_state...

Documentation and the Service now Knowledgebase

Dear Service Now Insert/Modify image, and I don't like it.I want a simpler solution to building documentation in Service Now. Similar to sharepoint where OLE pasting screenshots is possible.My current...

Commentary on ServiceSphere post, "SaaS 3.0 and ITSM, Match Made in Heaven!!"

Chris Dancy of ServiceSphere took some serious time to put together this comprehensive post SaaS 3.0 and ITSM, Match Made in Heaven!! A couple of the legit SaaS vendors (Service-now.com and Beetil) ha...

Do You Know Your JavaScript?

What value will the following script print in the log?var a = 'snake 31';var b = /[0-9]+/.exec(a);b += 2;gs.log(b);Open this post to get the answer...The answer is: 312.The first tricky bit is the reg...

Website visits through the roof — thank you competitors

As a marketing organization, we look at several aspects to measure our success in market penetration, awareness and visibility. One of the many statistical areas we look at are Website visits and page...

Off Topic...

As many of you know, my wife competes with our dogs in dog agility. If you're not familiar with the sport, it's basically about running your dog through an obstacle course (different in every competit...

Deep Dive: Ping...

In a conversation last week, one of our customers asked "What exactly does Ping do, anyway? I use it all the time, but I don't know how it actually works!"Well, that's a fair question. If your backgro...

A Probing Experience...

Have you ever wished that Discovery found some information that you want, but that we never thought to put into the product? It's actually quite easy to add most new capabilities to Discovery. In this...

Do You Know Your JavaScript?

Here's a little test of your JavaScript knowledge. Can you figure out what the script below will print?var a = [];var b = {};b['a'] = 0;b['b'] = 1;b['c'] = 2;a[b.a] = new String('hamburger');a[b.b] = ...

Ports of No Joy...

In some of your discoveries, you may have noticed something that seems quite strange: while exploring a Linux server, a printer, or a Unix server, Discovery's logs tell you that "WMI Authentication fa...

Regulating Shazzam's Scanning Rate...

If Discovery didn't regulate Shazzam's rate, it would spew packets so quickly that it might not work correctly, and might even cause some issues on your network. Out-of-the-box, Shazzam is set to tran...

Off Topic...

Baby squirrels in our back yard...

Living with Windows: Output TCP Connection Limits...

A Discovery user recently bumped into a Windows "feature" that had the unhappy effect of forcing the normally zippy Shazzam probe to slow itself way down — by a factor of over 100. Yikes! What has Mic...

Let us nominate your company for an itSMF Project of the Year award

itSMF just opened nominations for its 2009 Awards. If you have a cool ITSM project that deserves attention, please let us know. We'd be happy to help create a submission and nominate your company for ...

Deep Dive: Port Scanning...

Shazzam is a feature we added to Discovery a few months ago. It uses port scanning (amongst other things) to find devices on the network. At Knowledge09 (our recent user conference), several people as...

Time's Up!

Discovery's probes all do the same thing using different technologies: they ask a question, get the answer, and send it back to your Service-now.com instance. They also all do something that may not b...

A JavaScript Subtlety...

When you're using GlideRecords in JavaScript, getting properties on the GlideRecord instance may not do exactly what you think they do — and this difference can get you in trouble! For example, consid...

Unexpected Benefits...

Normally Discovery uses the ping utility to determine whether there is a device at a particular IP address. One of our customers located in France ran into a slight difficulty with this, however. Some...

Knowledge09!

This is the "morning after" — that is, the morning after this year's user conference, Knowledge09. We code monkeys had the chance to meet and talk with quite a few of you who are already using Discove...

High-octane Service-now.com

Service-now.com is the pioneer of IT Service Automation Software as a Service. We are taking our high-octane business to the road, literally. The Service-now.com brand can now be seen on AMB Racing & ...