Resolve Codes

We have been sitting through an ITIL incident management course and they mentioned to use "Resolve Codes" to catagorize how the incident was resolved. This is suppose to help with identifing areas of ...

Vote for Service-now.com in the Windows IT Pro Community Choice Awards

Hi everybody,Windows IT Pro opened the nomination period for its Community Choice Awards. If you like Service-now.com please vote for us in the category of "Best Cloud Computing/SaaS Product or Servic...

Object-Oriented JavaScript in Our Stuff...

Many of the kinds of things y'all want to customize in Discovery (especially sensors and CI consolidation) involve some programming in JavaScript. Even if you're already familiar with JavaScript, you ...

Service Now forums

Here's why the forums aren't making any sense to me and why people aren't collaborating as much as they should here.1) The forums headings are illogical, think about the structure of your application ...

Service Catalog - removing price from everywhere

I see a couple scattered articles on the Wiki about removing price from the Catalog but none of them seem to be easy or work. This looks like it should be the answer, but I don't think it is.http://wi...

Deep Dive: Replaceable Probe Parameters...

Have you noticed that some probes have commands with odd-looking "words" in them? For example, the MySQL - Configuration probe has a command cat ${filename}, and the Linux - Disk probe has a command s...

New Feature: Credential-less Discovery...

The first cut at credential-less discovery is included in last Friday's "Stable 1" release, so it will be included in the next major release of our product. What is credential-less discovery, anyway? ...

Add an extended field to a base list

I just saw this checked in by a developer, sync'd and tested it, and wanted to tell you about it. It should be on /demo tomorrow to play with.The ability to add an extended field (like "incident_state...

Documentation and the Service now Knowledgebase

Dear Service Now Insert/Modify image, and I don't like it.I want a simpler solution to building documentation in Service Now. Similar to sharepoint where OLE pasting screenshots is possible.My current...

Commentary on ServiceSphere post, "SaaS 3.0 and ITSM, Match Made in Heaven!!"

Chris Dancy of ServiceSphere took some serious time to put together this comprehensive post SaaS 3.0 and ITSM, Match Made in Heaven!! A couple of the legit SaaS vendors (Service-now.com and Beetil) ha...

Do You Know Your JavaScript?

What value will the following script print in the log?var a = 'snake 31';var b = /[0-9]+/.exec(a);b += 2;gs.log(b);Open this post to get the answer...The answer is: 312.The first tricky bit is the reg...

Website visits through the roof — thank you competitors

As a marketing organization, we look at several aspects to measure our success in market penetration, awareness and visibility. One of the many statistical areas we look at are Website visits and page...

Off Topic...

As many of you know, my wife competes with our dogs in dog agility. If you're not familiar with the sport, it's basically about running your dog through an obstacle course (different in every competit...

Deep Dive: Ping...

In a conversation last week, one of our customers asked "What exactly does Ping do, anyway? I use it all the time, but I don't know how it actually works!"Well, that's a fair question. If your backgro...

A Probing Experience...

Have you ever wished that Discovery found some information that you want, but that we never thought to put into the product? It's actually quite easy to add most new capabilities to Discovery. In this...

Do You Know Your JavaScript?

Here's a little test of your JavaScript knowledge. Can you figure out what the script below will print?var a = [];var b = {};b['a'] = 0;b['b'] = 1;b['c'] = 2;a[b.a] = new String('hamburger');a[b.b] = ...

Ports of No Joy...

In some of your discoveries, you may have noticed something that seems quite strange: while exploring a Linux server, a printer, or a Unix server, Discovery's logs tell you that "WMI Authentication fa...

Regulating Shazzam's Scanning Rate...

If Discovery didn't regulate Shazzam's rate, it would spew packets so quickly that it might not work correctly, and might even cause some issues on your network. Out-of-the-box, Shazzam is set to tran...

Off Topic...

Baby squirrels in our back yard...

Living with Windows: Output TCP Connection Limits...

A Discovery user recently bumped into a Windows "feature" that had the unhappy effect of forcing the normally zippy Shazzam probe to slow itself way down — by a factor of over 100. Yikes! What has Mic...