[asset|aid=203|format=video|formatter=asset_youtube|title=DyyV8Dg88c0&hl=en&fs=1.youtube|width=450|height=325|resizable=true|align=none]Yes, this is from a production instance! ļ Is Service-now hard t...
Yesterday, my wife and I along with two other couples traveled out to the Anza Borrego desert, an area just east of the San Diego mountains I live in. It's about 50 miles from our home (and about 85 m...
Are you a command line maestro (like Captain Command Line at right)? Newbie? Whichever description fits you better, you'll almost certainly learn something interesting at Command-line-fu. This site le...
With the Stable 2 release last Friday, we've introduced some useful improvements to the way you manage MID server configurations. Until this release the only way you could examine or modify the MID se...
Today, I was fortunate to present and sit on a panel discussion at the St. Louis Gateway itSMF Local Interest Group chapter meeting. Like with most Local Interest Groups, the St. Louis chapter asked S...
I've been tasked (by myself) to make our SNC instance more sharepoint friendly - new ticket via RSS to sharepoint, knowledge management integration, and using sharepoint as a portal to self-service fo...
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So here's what I want in our Service-Now instance:1) A testing checklist- routine procedures to follow through before implementing changes (from new release to adding a field)2) stamp/title reports wi...
I am trying to use the watch list field for our custom incident tracking form.When using the watch list, the wiki states that the emails will show on "To" and "CC", is it possible to list the emails i...
Service-now.com was at the Pink Elephant conference this week. The Tuesday morning keynote was an excellent presentation (no bias here) by Nick Carr, controversial author of "Does IT Matter?" and "The...
Shazzam is the name of the cute (?) mutt at right. It's also the name of a new feature in our Discovery product.Searching for images of Shazzam (via Google image search) was more interesting than I'd ...
Shankar has another question:Thought I'd share this as well, discovery is supposed to find serial number information from a quite a number of places, rather the system enclosure, baseboard and probabl...
One of my readers (shankar) looked at the ECC queue after Discovery ran, and saw the Microsoft Product IDs in the payload data ā but couldn't figure out how to look at them in the Service-now instance...
A reader asks:I have a case where we will not be considering Enterprise Discovery for a while, and have done a CMDB manual load-in of our desktop fleet. I was just wondering if you would have any poin...
If any of you out there use iPhones, you can add a very cool looking 'Service-now' icon to your iPhone Home Page which will let you get direct access to your Service-now instance through Safari! (Of c...
Well, I've managed to blog my way through the entire list of questions that I've accumulated from our Discovery users. Are there other topics (whether Discovery or on our overall product) that you'd l...
Continuing yesterday's theme (by special request), today I'll show you how to control your MID Server's CPU consumption. Again, when you first install a MID Server it is configured to consume a "reaso...
This Great White Shark is looking very happy about the resources in his vicinity. Aren't you glad that you're not the resource?When you first install a MID server to enable Discovery in your environme...
A perceptive customer couched a question to me in an interesting fashion. She noted that Discovery populated the CMDB automatically, which was essentially the same thing as hiring enough people to do ...
If your Service-now instance is configured to use a custom date format, you may have noticed that your MID server's Started and Stopped times are rather odd looking (navigate to Discovery Ć¢ā ā MID Serv...
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