Conditional Scheduled Reports

You wouldn't believe how many customers have asked for the ability to have a scheduled report (one that gets emailed on a schedule) NOT get sent if the report contains no data. The lack of data, in my...

Wiki News: Wiki Upgrade has been Completed

Hi everybody!We are super excited to announce a brand spankin' new version of our documentation wiki!http://wiki.service-now.com/This includes:*A shiny new look*Custom Google Search that searches both...

UPDATE: Wiki Upgrade Tuesday, 12 October 5 pm PST

The Wiki will be undergoing an upgrade Tuesday October 12, 2010 from 5:00 PM to 8:00 PM PST, and may be inaccessible during that time. We apologize for any inconvenience.Thanks,Wally MarxMgr. Tech Pub...

Fall 10 Webinar Customer Q & A and Video Link

Prior to our Fall 10 Release we held a webinar that was attended by nearly 500 SNC users. Out of that session came a few questions, answers to which have relevance for all Service-now users. Here's an...

Revised Service-now.com Wiki on the Way

Hello--As some of you know, we have been working on a revision to our wiki functionality. The primary purpose of this update is to make it easier to find content and get answers. I'm happy to say it's...

Community Alert: Subscriptions Will Be Temporarily Down

Hi everyone,For the next few days, email subscriptions to the forum will be temporarily suspended while we work through some issues to try and block spam from the community. If there are important thr...

Service-now Community and Forum Changes: Input Wanted

As many of you have voiced--politely, of course-- the Service-now.com community site is in need of a refresh. With our growing customer community and our ever-expanding product, more people are lookin...

New Documentation: Ways to Customize Without Scripting

Hi all,We've also today put out a handy little guide on how to customize an instance without scripting:http://wiki.service-now.com/index.php?title=Ways_to_Customize_Without_ScriptingIt's a good place ...

New Documentation: g_form API

Hi all,We're aware that the community has been asking for more documentation of scripting APIs. Today we're releasing the API for the client-side g_form object:http://wiki.service-now.com/index.php?ti...

Navigator Sprite Support Explained

Navigator Sprite Support is a new feature introduced in the Spring 2010 Stable 2 release. The following information was created by Pat Casey, Service-now.com Principal Architect:OverviewModern web pag...

New Documentation: Spring 2010 Stable 3 Release

Hi everybody,We're pleased to announce that Spring 2010 Stable 3's documentation is now available. Release notes can be found here:http://wiki.service-now.com/index.php?title=Spring_2010_Stable_3_Rele...

Light Blogging Excuses...

Some of you have wondered if I had decided to stop torturing y'all with this series of object-oriented JavaScript posts. No such luck. I am preparing for our user conference in London next week. That'...

Object-Oriented JavaScript: Classy Properties...

If you've been following along on these object-oriented JavaScript posts, then you should already know quite a bit about JavaScript classes and objects. But wait — there's more!Today I'm going to talk...

Geek Humor Break...

Q. Why do computer geeks get Halloween confused with Christmas?A. Because oct 31 == dec 25.Of course!

Object-Oriented JavaScript: Properties, Variously...

In our earlier examples (see links below the fold) we had two examples of instance properties: birth_date and call_name. To review, these are properties that exist in each instance of a class. For exa...

Object-Oriented JavaScript: Literally, He Says...

Yesterday I showed you how to add a method to the Dog class (see navigator links below the fold). Today I'm going to add a second method, but more importantly, I'm going to show you how to define clas...

Object-Oriented JavaScript: A Methodical Step...

Yesterday I showed you how to make a very simple JavaScript class, and promised you that next I'd show you how to build the code that calculates a dog's age right into it. Well, that day has arrived, ...

Object-Oriented JavaScript: First Steps...

This post is the first in a series, intended to be an introduction into writing object-oriented programs in JavaScript. All of the examples will be done in the Service-now.com server-side environment,...

Tips and Tricks: Yes, Really - Anywhere At All...

Yesterday I told you about on-demand functions — and right away I get some emails. Some of you said "Enough with the esoteric, high-falutin' math nonsense — give us something practical!", and the rest...

New Feature: On-Demand Functions...

She seems a bit skeptical about this, but it's true — starting with the Fall 2010 release, you'll be able to define functions whose definitions are automatically included when you use them.This is muc...