Tips and Tricks: A Captivating Experience...

The following little snippet of JavaScript uses the replace() method on a string, but in a way you may not be familiar with. What do you think this script will log if you run it?var x = "This is a tes...

Tips and Tricks: Database Case Insensitivity...

Consider the following code snippet. What do you think it will log (assuming that the query succeeded)?var gr = new GlideRecord('core_company');gr.addQuery('name', 'Lenovo');gr.query();if (gr.next()) ...

Phoenix is Hot!

Earlier this month I visited a customer in Phoenix, Arizona. I rented a little red car with a black interior, and made the mistake of leaving the windows rolled up tightly. During the day the temperat...

Help Wanted...

Service-now.com is growing, including our team of Discovery, Runbook Automation, and CMDB developers. If you (or someone you know) are an insanely great Java and JavaScript developer, know your way ar...

A Useful Trick...

Sometimes when you're writing a script, you need to query one table but get results based on fields in another, related table. For example, you might want to query for NICs on Windows servers. The NIC...

Service-now Management Reporting

I'm curious how many customers are at a stage with their implementation where they are able to create dashboards that summarize the health of their business services and infrastructure. Essentially th...

New Documentation: London Certificate Changes

Hi everyone,For those administrators whose instances are in the London datacenter, the SSL certificate expires on July 11, 2010. Information on the change is available here:http://wiki.service-now.com...

Scriptomatic and WMI classes

If you are a Discovery customer interested in writing your own custom Windows probes and sensors, the first step you want to do is often identify the information you're going after. As powerful as the...

Updated Documentation: Content Management

Hi everyone,In conjunction with Mark O'Donnell, our Content Management guru, we've rewritten the Content Management documentation to make the plugin easier to use. Particularly, we focused on writing ...

Documentation Wiki News: Main Page Redesign

Hi everyone,As always, we're looking to improve our documentation not only in terms of its content, but in terms of the Wiki itself and the structure of the documentation. Today we're rolling out a ne...

New Documentation: Spring 2010 Release

Hi everyone,A couple weeks ago we got the Spring 2010 release notes out the door. It was a pretty big release: four big new applications (Field Service, Service Portfolio, Project, and Cost management...

Documentation Updates

Hi everyone,I've started this blog to help keep everyone informed about new articles and topics in documentation, so that you'll know when more information is available for topics. I may also use this...

Discovery Scan CI and duplicates

We've recently revamped the way Discovery works largely due to the DHCP issue at a lot of customers' environments. Well, we've named the new way "Scan CI", which basically gathers enough information f...

A Question of Identity...

Perhaps you've already heard about the new Discovery feature called "CI Scan". What's it all about? Why do we think it's a big deal?If those questions have been keeping you awake at night, then you ne...

JavaScript Tips and Tricks: Aggregates...

A few weeks ago I was talking with one of our customers (I'll call him Joe) who had just finished writing a script that created a little report of how many items of each type were in his CMDB. Joe was...

JavaScript Tips and Tricks: The Three Flavors of Strings...

A string is a string, right? Ah, if only 'twas so!JavaScript all by itself has two different kinds of strings: there's the primitive "string" (with a lower case 's') and then there's the "String" clas...

JavaScript Tips and Tricks: The Two Flavors of Undefined...

In JavaScript, "undefined" means two distinctly different things:A property that doesn't exist.A property that has the "undefined" value assigned to it.Huh? Aren't those two ways of saying the same th...

JavaScript Tips and Tricks: What's Up with Packages?

Several customers have asked me about the odd-looking "Packages..." invocations they see sometimes in server-side JavaScript (like business rules or script includes). For instance, you might find a pi...

JavaScript Tips and Tricks: What's Up with the Functions?

In a conversation I had with a customer the other day, she asked me why she saw so many examples of business rules written in functions, like this:doImportantStuff();function doImportantStuff() { var ...

JavaScript Tips and Tricks: JSUtil...

Did you know that your Service-now instance comes complete with a handy-dandy set of commonly used JavaScript utility methods? These are in a script include named "JSUtil", and you can easily use its ...