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Blog Articles

A Useful Trick...

Sometimes when you're writing a script, you need to query one table but get results based on fields in another, related table. For example, you might want to query for NICs on Windows servers. The NIC...

Service-now Management Reporting

I'm curious how many customers are at a stage with their implementation where they are able to create dashboards that summarize the health of their business services and infrastructure. Essentially th...

Scriptomatic and WMI classes

If you are a Discovery customer interested in writing your own custom Windows probes and sensors, the first step you want to do is often identify the information you're going after. As powerful as the...

Updated Documentation: Content Management

Hi everyone,In conjunction with Mark O'Donnell, our Content Management guru, we've rewritten the Content Management documentation to make the plugin easier to use. Particularly, we focused on writing ...

Documentation Wiki News: Main Page Redesign

Hi everyone,As always, we're looking to improve our documentation not only in terms of its content, but in terms of the Wiki itself and the structure of the documentation. Today we're rolling out a ne...

New Documentation: Spring 2010 Release

Hi everyone,A couple weeks ago we got the Spring 2010 release notes out the door. It was a pretty big release: four big new applications (Field Service, Service Portfolio, Project, and Cost management...

Documentation Updates

Hi everyone,I've started this blog to help keep everyone informed about new articles and topics in documentation, so that you'll know when more information is available for topics. I may also use this...

Discovery Scan CI and duplicates

We've recently revamped the way Discovery works largely due to the DHCP issue at a lot of customers' environments. Well, we've named the new way "Scan CI", which basically gathers enough information f...

A Question of Identity...

Perhaps you've already heard about the new Discovery feature called "CI Scan". What's it all about? Why do we think it's a big deal?If those questions have been keeping you awake at night, then you ne...

JavaScript Tips and Tricks: Aggregates...

A few weeks ago I was talking with one of our customers (I'll call him Joe) who had just finished writing a script that created a little report of how many items of each type were in his CMDB. Joe was...

JavaScript Tips and Tricks: JSUtil...

Did you know that your Service-now instance comes complete with a handy-dandy set of commonly used JavaScript utility methods? These are in a script include named "JSUtil", and you can easily use its ...

Deep Dive: JavaScript Inner Functions...

Here's a simple and very useful feature of JavaScript that you may not be aware of: functions may be nested, one inside another. Here's a simple example, in a script you can run on your instance:<DIV>gs.lo</DIV>...

Knowledge10 Bleg...

Our Knowledge10 conference is coming up in just a couple of months! I'll be there, and I hope to see you there as well. But whether you're attending or not, we'd like to hear your thoughts on the best...

Unexpected JavaScript...

Every once in a while, I run across something completely unexpected in JavaScript. This morning was one of those times.In my code, I had the equivalent of this:var x = 0;if ('' == x) gs.log('What the?...

Using metrics?

Can someone post a screenshot or two of their metrics and or reports and how they are setup? I'm trying to start reporting on aging and grasping at straws.

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