To Delete or not to Delete...

Some questions I hear often relate to CMDB items that have disappeared out in the real world, but still exist in the database. Perhaps it's a server that was taken out of service, or a laptop that was...

Those Sensible Sensors...

Discovery's sensors are where a lot of the discovery action is. Each sensor is responsible for analyzing the information returned by a particular kind of probe, and then updating (or creating, if nece...

Anatomy of a Discovery...

What actually happens when a Discovery kicks off? In this post, I'll follow the process step-by-step for a Windows workstation (or laptop). The process is very similar for other kinds of computers or ...

Back to the grind

With the Quarterly Business Review and Internal Technical Training session behind us, it is back to the day job.Continuing to hear great feedback on the new community portal, thanks for all of you who...

A Great Tool in Tough Times...

On the way to work this morning, I pondered a conversation I'd had over the weekend with Mark R., a friend who is responsible for IT at a medium-sized company in the financial services industry. Mark ...

Tech Training Sessions, Day 2 morning

Here are some pictures of the Technical Training session.Can you find your favorite PS or SC resource?[flickr-photoset:id=72157608341040893,size=m]

Status report

Hi everybody,First of all, thanks for all the great feedback on the new 'forums', which you are becoming aware of, is far more than just forums!It has been a long road getting to this point, and there...

OID, vey!

Many of the people who are responsible for running Discovery aren't very familiar with the Simple Network Management Protocol (SNMP). The seemingly endless stream of acronyms (SNMP, OID, MIB, etc.) as...

SNC Customer Walkthrough Videos and Documentation

We are still in the process of developing SNC for rollout shooting for a mid November completion. We will use screen video and screenshot documentation to walk our ITIL and Employee users through usin...

Dive Into Discovery Credentials...

What exactly are the Discovery Credentials, and how do they work? Are they safe? These are questions we hear a lot! They're good questions, too, because credentials are important security tools...Firs...

Searching the Globe

Recently I've been just one of a few who are working on our upcoming Global Text Search capability. Long asked for, frequently wished for, occasionally demanded (with unsurprisingly equal results), it...

Those Prying Probes...

If you're using or trying out our Discovery product, one thing you've almost certainly run into is the notion of a probe. Discovery comes with almost 100 different probes, and you can add your own as ...

Something cool today in /demo

/demo is an interesting instance to watch. New stuff shows up there first with every night's development build, and (before the next release) either stays as-is, gets improved, or gets pulled entirely...

Discovery: What Is It?

This blog is all about Discovery (and related things like the CMDB), so I think it's appropriate for the first post to answer this question: what exactly does the Discovery product do?Most fundamental...

Accessing Forum Content

Hi everybody,For those of you who are having trouble accessing areas of the forum, please go to 'My account' and apply for appropriate roles. You can login with your credentials from the old forum.You...

Service-now.com forum - now 250% shinier

Just logged in to the new Forum at the new community site, and I'm impressed. Nice look, better than the typical forum-looking thing from before. With the old forum, I had to fight past my general dis...

New Forum is launched

Well, this is not what you were expecting to see, was it? Go ahead and login with your credentials from the old Service-now.com forums.More content will be added over the weekend, including more video...