ServiceNow Cloud User Research Group

At ServiceNow, we depend on the feedback from users like you to build experiences and inform roadmaps. If you are interested in being notified about opportunities to provide feedback on new cloud-rela...

Four Flow Notification approaches (Action script, Trigger Event, trigger notification and Send email

There are 4 ways to send a notification through Flow created by flow designer. This blog will introduce all types of notifications so you can learn which approach is the best approach for you. Type of...

High level overview of "Sentiment Analysis" for "Customer Service Management"

ContextPlease, be aware that the purpose of this article is not to show how to configure the "Sentiment Analysis" but to inform about what it is and what can be used for so that companies and organisa...

Customer Service Management (CSM)- 1:M Contact:Account Relationship

Introduction Who should read this document? This document is for, Architects Technical Consultants Anyone who wants to adopt a model to accommodate 1:M Contact to Account mapping. Purpose of this docu...

OldButGold #3: Using the Instance Scan

Using the Instance ScanThe Out-of-the-Box Instance Scan tool was introduced in Quebec as a free product any customer can use However, there are still many customers out there that do not seem to know ...

How to build ServiceNow user interface (Virtual Agent) on the portal to chat with Chat GPT

The purpose of this blog is to show how to build the ChatGPT interface on ServiceNow Employee Center portal so the end user can directly chat with the ChatGPT from ServiceNow portal without going to t...

When Virtual agent chat page is refreshed/duplicated it initiates new chat again with support agent.

Recently came across this interesting challenge and I couldn’t find a solution as quickly as I would have liked. So thought to put it in this blog for anyone else looking for the same. This blog will ...

Announcing our newest Rising Stars of 2023

We are pleased to announce the newest 2023 ServiceNow Community Rising Star cohort. Twice a year we have the honor of inducting new members in our Rising Star program. Let's give a huge round of appla...

We heard you—and a better ServiceNow experience is coming your way

Your feedback makes a difference—and we are grateful to you, our customers, for letting us know what we need to get right so you have a better experience. We have been working to maximize your value, ...

ServiceNow Community at its best, ft. Martin Ivanov | feelingTERrific podcast episode #36

Listen to my conversation with Christian Ter, where we discussed topics like: Knowledge sharing culture Community and MVP Knowledge and presenting at Knowledge Personal development and mentorship Feel...

Two way to configure OAuth 2.0 -Outbound Rest integration in Action Designer

OAuth 2.0 lets users access instance resources through external clients by obtaining a token rather than by entering login credentials with each resource request. The propose of this blog is to show h...

Useful ServiceNow Blogs and Articles

2023 Blogs: Two best way to configure OAuth 2.0 -Rest integration in Action Designer ServiceNow Best Practice - No Hard Code and what are Solutions to Identify and Replace Hard Code Low Code - Service...

Cloud Native Certificate Management with cert-manager and ServiceNow Certificate Management

ServiceNow Certificate Management allows customers to effectively manage X.509 certificates by providing workflows powered by the ServiceNow data platform. ServiceNow Discovery solution can discover t...

The ServiceNow Career Time-Machine Series - Maik Skoddow

The ServiceNow Career Time-Machine Series - Maik Skoddow ServiceNow is rocketing along with explosive growth and significantly impacting the world of work. The ServiceNow community is also growing, an...

ServiceNow mentorship program - Geoff and Willem

ServiceNow mentorship program Embarking on a mentorship journey can be a transformative experience, fostering personal growth and professional development in profound ways. In this article, we delve i...

Utah Documentation 100% published and translated

You can now browse all Utah Documentation, including HTML and PDF, in our 6 Documentation languages on the ServiceNow Documentation site. Check it out!

Building an Event Consumer for SAP Business events

In Servicenow we have different methods to read, create, update and delete data in SAP. Using these methods, we can build workflows and applications which will be integrated with SAP. One important pa...

ServiceNow Best Practice - No Hard Code and what are Solutions to Identify and Replace Hard Code

Introduction ServiceNow recommends to avoid using hard-coded values in scripts, as they can lead to unpredictable results and can be difficult to track down later as well as they may not be the same b...

Vancouver Early Release for Technology Partners

Note: To request for early release to the Vancouver release, please log into Now Support (HI) Service Catalog and follow the section below “How do I Self-Register Early Release”. Why do we provide ear...

Research opportunity - new product designs for new widget concepts

As part of your job, have you been involved in implementations of ServiceNow Customer Service Management (CSM) products or services? Or have you configured ServiceNow Customer/Consumer Portal? If so, ...