2022 MVP Nomination and Rising Star Program

We are excited to announce the 2022 Community MVP Nomination process has begun. We are looking to highlight our top contributors and have created a new stepping stone program called 'Rising Star' to i...

Happy Birthday "Knowledge Sources to Go"!

Exactly one year ago, I published the first edition of my "Knowledge Sources to Go" here in the community, and I'd like to take the opportunity to provide a behind-the-scenes glimpse and write down a ...

ServiceNow named a 2021 IT Training Watch List Company by Training Industry

Today, we’re proud to announce that Training Industry has named ServiceNow a 2021 IT Training Watch List Company. Training Industry is the leading research and information resource for corporate leade...

An easy way to keep tabs on your instance security!

Here at ServiceNow, we know your data is valuable, so we provide many features and tools to help keep it secure. One of these tools is the Instance Security Center (ISC) app, which makes it easier for...

How we support you during your ServiceNow implementation. Check out our new brochure!

A successful software project is defined by its outcomes. Our customers tell us the outcomes they want are to enhance customer and employee experience, increase efficiency while lowering operational c...

The power of transformation is at your fingertips

At ServiceNow, we’re committed to making the world work better for everyone. We succeed by helping you to succeed. And with the enormous possibilities that digital transformation is giving each and ev...

Find out how Becton Dickinson accelerates digital transformation with ServiceNow training and certification

When you’re at the forefront of medical technology, innovation is in your DNA. That’s why Becton Dickinson (BD) embarked on an ambitious shared services program to accelerate and streamline how the co...

Using GlideRecord scripting in Service Mapping Patterns

INTRODUCTIONIf you have been using ServiceNow Discovery and/or Service Mapping, then you should be familiar with Pattern Based Discovery. Patterns are the “code” that does the job of collecting inform...

New Now Create Role-based training supports Project Managers

To ensure our customers get the maximum benefit from their ServiceNow investments, we developed Now Create, a tool that provides step-by-step delivery guidance to help you deploy our solutions along w...

New Community New Levels and Point Accelerators

We are excited to announce some new changes on how you can earn points on the Community. Bonus points are now awarded based on the forum and topic level of the user who rates you. You can also earn po...

IDC surveyed 400 ServiceNow professionals. Here’s what they found

If you’re a regular visitor to the community, you’ve already heard how ServiceNow certification gives you skills that help your team to succeed, increase your influence, and enhance your career prospe...

ServiceNow Certified Master Architect (CMA) program wins prestigious Gold award

At ServiceNow, we’re proud of how we help ServiceNow professionals like you succeed. Our training and certification programs give you the skills and insights that you need to deliver amazing business ...

What's new in IT Operations Management and CMDB in the Rome release

Ciao, you must be excited to hear what's in the store for IT Operations Management and CMDB in the Rome release. First, let's recap some of the challenges we heard from you. Disjointed and poorly inte...

ServiceNow training team accelerates vaccine rollout

At ServiceNow, we’re proud that we help our customers succeed. However, sometimes what we do transcends business outcomes, especially when it involves saving lives. That’s why the story of how one of ...

Major global retailer accelerates digital transformation with ServiceNow Training and Certification

Today I’d like to tell you how the ServiceNow training and certification team helped a major global retailer to accelerate go live and drive adoption. The story starts when the retailer’s IT organizat...

Become a digital transformation leader as a Certified Technical Architect

As a certified ServiceNow professional, you love the challenge of using technology to deliver exceptional business outcomes. You’ve already mastered Now Platform administration, application developmen...

Avoid technical debt and achieve rapid success with Now Value and ServiceNow Assure

Getting the most value from the Now Platform is more of an art than a science - and in this post we want to explain how this artform can work for you with Now Value and ServiceNow Assure. Successful t...

What’s new in ITSM in the Rome Release

The Rome release is packed with enhancements that many customers have been asking for. I’m going to share with you a brief rundown of the key enhancements. Please check out the Rome Release Notes for ...

New CSC navigation and leading practices put success at your fingertips

The ServiceNow Customer Success Center (CSC) is your one-stop shop for proven methodologies and expert guidance. Organizations just like yours are using the CSC to help them create great experiences, ...

Downgrade Ticket Priority From Portal

Adding functionality on ticket page to downgrade or upgrade the incident priority. I have used ng-options to show incident priority field value, but instead of directly updating the priority field val<!-- -->...