June 24, 2023 Meetup Questions Summary Sheet

Thanks for attending the recent Developer Meetup with guest speaker @Sarah G_! Please use the comment section below to post your additional questions for the Community Team. This list of resources wil...

Invitation: Join our New Clone App Pilot Today via Innovation Lab

We recently released our new Clone Admin Console via Innovation Lab. We would like to invite you to join our pilot program today and take advantage of the new benefits the app provides: (Pre-requisite...

Low Code - ServiceNow REST Integration to Chat GPT ( AI) using Flow Designer (Integration hub)

ChatGPT is a large language model (LLM). It can understand and generate human-like text using OpenAI’s latest GPT (generative pre-trained transformer) model: GPT-4. Made popular by its chat-based inte...

Easy Way to Access the cross scope apps from the different scope app

ServiceNow has multiple applications within the scoped application after the global application. In order to access the application cross scoped applications, you need to define cross-scope access to ...

ITSM ServiceNow User Research - Unlock Your Productivity Potential - Revolutionize Work Mgmt

We’d love to hear from you regarding a new feature focused on assisting IT analysts with managing their assigned work. We are seeking feedback on design concepts that aim to help team members efficien...

OldButGold #2: Applying application customisations to instances following the best practices

ContextThis post is the continuation of OldButGold #1: Moving customisations made to a Store App without too much effort Please, read that post first to understand the context if you haven't done it a...

ServiceNow and Generative AI

People + ServiceNow + Gen AI = after burners on successful Digital TransformationWhen it comes to automating and optimizing manual processes - otherwise known as Digital Transformation anyone who has ...

Knowledge 2023 Presentations

Knowledge 2023 had fantastic content and we know many attendees are interested in getting copies of the presentations. If you are one of them, please email snevents@servicenow.com with the session tit...

ITOM ServiceNow User Research: We want to learn from you!

At ServiceNow, we're always looking to improve our products and experience, but we can only do that by hearing from the experts-you! We are looking to meet with people whose daily work involves Event ...

ServiceNow Research Opportunity - Visuals/Illustrations

Do you have experience or provide branding input to theming on your ServiceNow platform? If so, we have an exciting research opportunity we’d like to extend to you on visuals/illustrations (branding o...

Knowledge 2023 Wrapped!

With over 15,000 attendees, Knowledge 2023 was a fantastic week-long event filled with excitement and a desire to learn more. There are many activities that we can review, but we've put together a few...

ServiceNow Impact : What's in the latest release - Utah version

Since the ServiceNow Impact Go-live in Jan 2022, Impact product has had 4 quarterly releases. Each included new innovations for our customers. Utah version is the 5th release, and here we share summar...

Update Set Back out Procedure and Best Practices

Need for Update Set Back-out: First let us understand why you will need to back-out the update sets. In ServiceNow, Update sets encompass changes made to various components of the platform, such as co...

The Innovation lab's Event Organizer: changes, and interaction

In the last post on Event Organizer, I set up a basic Hackathon event. This time, I'm going to take a look at the email invites, replying and what things look like from a invitees perspective. Followi...

The Innovation lab's Event Organizer: setup

The last of 3 Innovation lab applications I've been lucky enough to find time to take a look at recently, is the Event Organizer. So what does it do? In summary, it allows event organizers to create a...

Shape the Future of Sustainable IT! Join ServiceNow for a User Research Call!

Are you involved with Sustainable IT? If so, we'd love your feedback and thoughts! We want to understand how Environmental Social Governance (ESG)/ Sustainability and IT teams work together to achieve...

Mental Awareness Month: Thriving with Depression

It is OK that you are not feeling OK Hello Dear Friend. I hope you can forgive me for posting something that is not directly related to ServiceNow. Mental Awareness is an important aspect of ServiceNo...

A peak at the Innovation lab's Collaboration Calendar

After reviewing the rather excellent Innovation lab created Service Operations Workspace Express List, I decided to take a look at some of the other Innovation Lab capabilities on the Store: Collabora...

Opportunity to provide feedback on your ServiceNow application notifications

Have you received notifications within the ServiceNow applications through email or other channels and wished you could better control how, when, and where you receive them? Bring your experience, que...

How GlobalSign’s PKIaaS Connector for ServiceNow brings simplicity to certificate mgmt workflows

Digital certificates play a key role in securing various end points but enterprises face various challenges when managing Public Key Infrastructure (PKI). From maintaining control and visibility of th...