ServiceNow and Generative AI

People + ServiceNow + Gen AI = after burners on successful Digital TransformationWhen it comes to automating and optimizing manual processes - otherwise known as Digital Transformation anyone who has ...

Knowledge 2023 Presentations

Knowledge 2023 had fantastic content and we know many attendees are interested in getting copies of the presentations. If you are one of them, please email snevents@servicenow.com with the session tit...

ITOM ServiceNow User Research: We want to learn from you!

At ServiceNow, we're always looking to improve our products and experience, but we can only do that by hearing from the experts-you! We are looking to meet with people whose daily work involves Event ...

ServiceNow Research Opportunity - Visuals/Illustrations

Do you have experience or provide branding input to theming on your ServiceNow platform? If so, we have an exciting research opportunity we’d like to extend to you on visuals/illustrations (branding o...

Knowledge 2023 Wrapped!

With over 15,000 attendees, Knowledge 2023 was a fantastic week-long event filled with excitement and a desire to learn more. There are many activities that we can review, but we've put together a few...

ServiceNow Impact : What's in the latest release - Utah version

Since the ServiceNow Impact Go-live in Jan 2022, Impact product has had 4 quarterly releases. Each included new innovations for our customers. Utah version is the 5th release, and here we share summar...

Update Set Back out Procedure and Best Practices

Need for Update Set Back-out: First let us understand why you will need to back-out the update sets. In ServiceNow, Update sets encompass changes made to various components of the platform, such as co...

The Innovation lab's Event Organizer: changes, and interaction

In the last post on Event Organizer, I set up a basic Hackathon event. This time, I'm going to take a look at the email invites, replying and what things look like from a invitees perspective. Followi...

The Innovation lab's Event Organizer: setup

The last of 3 Innovation lab applications I've been lucky enough to find time to take a look at recently, is the Event Organizer. So what does it do? In summary, it allows event organizers to create a...

Shape the Future of Sustainable IT! Join ServiceNow for a User Research Call!

Are you involved with Sustainable IT? If so, we'd love your feedback and thoughts! We want to understand how Environmental Social Governance (ESG)/ Sustainability and IT teams work together to achieve...

Mental Awareness Month: Thriving with Depression

It is OK that you are not feeling OK Hello Dear Friend. I hope you can forgive me for posting something that is not directly related to ServiceNow. Mental Awareness is an important aspect of ServiceNo...

A peak at the Innovation lab's Collaboration Calendar

After reviewing the rather excellent Innovation lab created Service Operations Workspace Express List, I decided to take a look at some of the other Innovation Lab capabilities on the Store: Collabora...

Opportunity to provide feedback on your ServiceNow application notifications

Have you received notifications within the ServiceNow applications through email or other channels and wished you could better control how, when, and where you receive them? Bring your experience, que...

How GlobalSign’s PKIaaS Connector for ServiceNow brings simplicity to certificate mgmt workflows

Digital certificates play a key role in securing various end points but enterprises face various challenges when managing Public Key Infrastructure (PKI). From maintaining control and visibility of th...

Dear Community Developer, Help us Help you

Dear Community Developer, Help us Help you A Dangerous Trend have been trying to look into the asked questions on the developer forum, and while I would be able to answer many of them, I do not feel c...

Rising Up Starts With You

Rising Up Starts with You The Rise Starts with Us Today I had the pleasure of attending a webinar facilitated by the Danish company Ballisager. Here I have helped graduates into the job market for the...

Interesting Utah Stuff: Express List, for Service Operations Workspace

The Express List is a capability released at the same time as Utah, though you might not have spotted it. It's a slightly unusual one. Express List is available from the ServiceNow store, and has been...

ServiceNow Knowledge Management Article Authoring Experience - Usability Evaluation

All ServiceNow customers are welcome to participate in this research opportunity. Are authoring articles, managing or curating content for your company’s Knowledge Bases part of your job responsibilit...

Interesting Utah Stuff: Switching between instances in mobile apps

In the last few years I've worked with a number of customers who have asked the same question, relating to the mobile applications: "Can you switch between multiple instances in the mobile app?". The ...

Jakob Anker's Governance Cheat Sheet

The Governance Sheet A compiled reference ofServiceNow governanceresources Official governance and policy resources from ServiceNow — covering strategic, portfolio, and technical governance. Use this ...