Now Learning Blog – Introducing our Customizable ITSM Process User Trainings: Part 3

Process User Training: Request Management This is the third blog in a multi-part series on our customizable ITSM Process User training. The first blog in the series covered the Process User Incident M...

Now Learning Blog – Introducing our Customizable ITSM Process User Trainings Part 2

Process User Training: Problem Management This is the second blog in a multi-part series on our customizable ITSM Process User training. The first blog in the series covered the Process User Incident ...

Now Support (HI) Service Catalog Item - List of Available Backups of an Instance

You can now get a list of available backups of your instance straight from a Service Catalog! This catalog item is useful for those who would like to better understand which backups are available when...

Now Support (HI) Service Catalog Item - Database Footprint

You can now get a Database Footprint of your instance straight from a Service Catalog! This catalog item is useful for those who would like to understand the the space utilization of their instances. ...

Services and Offerings - What's the Difference?

Hi, I’m David Thigpen and I’m the Product Manager for the IT Service Portfolio Management application and Service Owner Workspace. One of the most important components of those two products are “offer...

Now Learning Blog – Introducing our Customizable ITSM Process User Trainings Part 1

Process User Training: Incident Management This is the first blog in a multi-part series on our customizable ITSM Process User trainings. Ensuring that process users are fully trained is critical to t...

Requested Item Variables in Activity Formatter

ServiceNow allows fulfillers to update RITMs including the variable editor. This helps fulfillers to correct the submitted requests instead of asking requester to raise request again. What options we ...

Managing in a Hybrid World

Project management used to be so straightforward. You built a plan, worked the plan and then moved on to the next thing. And then Agile came along and made things a little more complicated. But that w...

Now Support (HI) Service Catalog Item - Rename your Instance

You can now rename your instance straight from a Service Catalog! This catalog item is useful for those who want to rename their instance to a new permanent or temporary name. At ServiceNow, we are co...

Update on COVID-19

As a global company, we have critical business functions, including technical support and cloud operations, distributed in regions around the world. This model ensures consistent, world-class customer...

Now Learning Blog – So you want to be a ServiceNow Architect Part 3

Industry Best Practices and Core Competencies for a ServiceNow Architect The first and second blog in this series covered the essential and recommended courses required to become a ServiceNow Architec...

Now Learning Blog – So you want to be a ServiceNow Architect Part 2

Honorable mentions (or more courses that will help you become a ServiceNow Architect) The first blog in this series covered the essential courses required to become a ServiceNow Architect. It is impor...

Now Learning Blog – So you want to be a ServiceNow Architect?

Part 1 – Essential Courses for the ServiceNow Architect “How do I become a ServiceNow Architect?” is a question we hear quite often in the Training and Certification group at ServiceNow. While there i...

Now Learning Blog – ServiceNow Suite Certifications are Sweet!

To round out our publicly available certifications, in addition to our Mainline Certifications and Micro-Certifications, ServiceNow also offers what are known as Suite certifications which are aggrega...

Now Learning Blog – A New Way to Get Started – Introducing ServiceNow Fundamentals On Demand!

When this blog series launched, one of the very first blogs focused on what courses to take if you were new to ServiceNow training and wanted to know where to get started. One of the courses recommend...

Now Support (HI) Service Catalog Item: Requesting an Instance Restore

You can now restore your instance straight from the HI Service Catalog! This catalog item is useful for those who want to revert their instance to and previous time. At ServiceNow, we are committed to...

Now Learning Blog – Micro-Certifications Equal Big Impact!

In my last blog, I reviewed the mainline Certified Implementation Specialist (CIS), Certified Application Developer (CAD), Certified System Administrator (CSA) and Certified Application Specialist (CA...

NEW Success Playbook: Consolidate your ServiceNow production instances

Streamlining your workflows plays a key part in reducing redundancy across your legacy systems, helping you increase efficiency and accelerate the retirement of technical debt. While the concept is st...

NEW Success Playbook: Realize and manage value from your ServiceNow investments

We here at ServiceNow understand how important it is to track and improve upon the return your company gets from the technology you’ve invested in. Naturally, you should also be equipped with the know...

Your IT Transformation Resolutions for 2020

Can you believe it? The 2010’s are over! Whenever we cross the threshold into a new decade, it’s a great time to reflect, consider where we are, where we and our business need to go, and how technolog...