Planning for the real world – it is possible

Your five-step fitness journey to planning excellence today As soon as you reach the management level in IT, you’re faced with the prospect of being involved in planning. For many IT managers that imm...

Money, money everywhere and no one wants to think

Your five-step fitness journey to effective IT portfolio management Technology is expensive. But you already know that. Leading edge and emerging technologies demand premium prices for premium perform...

Strategic technology management – what a concept

Your five-step fitness journey to managing your technology like a business If I said that it was important to manage the product portfolio, to understand the collective and individual product lifecycl...

The future of IT – is business

Your five-step fitness journey to optimized business alignment Today’s IT organizations are almost unrecognizable to the standard IT department from the turn of this millennium. In those days, straigh...

Steps to determine the cause of a cache flush

This article walks you through the process to determine the cause of the cache flush. Below are a few causes that will lead to the cache to be rebuilt: 1) Adding or updating system properties 2) Addin...

Now Learning Blog – Online learning and certification with ServiceNow

As the world of technology accelerates with the influx of generative AI and new opportunities, ServiceNow is here to help you continue to make work, work better. Whether you’re an individual learner o...

Now Learning Blog – Introducing our Customizable ITSM Process User Trainings: Part 3

Process User Training: Request Management This is the third blog in a multi-part series on our customizable ITSM Process User training. The first blog in the series covered the Process User Incident M...

Now Learning Blog – Introducing our Customizable ITSM Process User Trainings Part 2

Process User Training: Problem Management This is the second blog in a multi-part series on our customizable ITSM Process User training. The first blog in the series covered the Process User Incident ...

Now Support (HI) Service Catalog Item - List of Available Backups of an Instance

You can now get a list of available backups of your instance straight from a Service Catalog! This catalog item is useful for those who would like to better understand which backups are available when...

Now Support (HI) Service Catalog Item - Database Footprint

You can now get a Database Footprint of your instance straight from a Service Catalog! This catalog item is useful for those who would like to understand the the space utilization of their instances. ...

Services and Offerings - What's the Difference?

Hi, I’m David Thigpen and I’m the Product Manager for the IT Service Portfolio Management application and Service Owner Workspace. One of the most important components of those two products are “offer...

Now Learning Blog – Introducing our Customizable ITSM Process User Trainings Part 1

Process User Training: Incident Management This is the first blog in a multi-part series on our customizable ITSM Process User trainings. Ensuring that process users are fully trained is critical to t...

Requested Item Variables in Activity Formatter

ServiceNow allows fulfillers to update RITMs including the variable editor. This helps fulfillers to correct the submitted requests instead of asking requester to raise request again. What options we ...

Managing in a Hybrid World

Project management used to be so straightforward. You built a plan, worked the plan and then moved on to the next thing. And then Agile came along and made things a little more complicated. But that w...

Now Support (HI) Service Catalog Item - Rename your Instance

You can now rename your instance straight from a Service Catalog! This catalog item is useful for those who want to rename their instance to a new permanent or temporary name. At ServiceNow, we are co...

Update on COVID-19

As a global company, we have critical business functions, including technical support and cloud operations, distributed in regions around the world. This model ensures consistent, world-class customer...

Now Learning Blog – So you want to be a ServiceNow Architect Part 3

Industry Best Practices and Core Competencies for a ServiceNow Architect The first and second blog in this series covered the essential and recommended courses required to become a ServiceNow Architec...

Now Learning Blog – So you want to be a ServiceNow Architect Part 2

Honorable mentions (or more courses that will help you become a ServiceNow Architect) The first blog in this series covered the essential courses required to become a ServiceNow Architect. It is impor...

Now Learning Blog – So you want to be a ServiceNow Architect?

Part 1 – Essential Courses for the ServiceNow Architect “How do I become a ServiceNow Architect?” is a question we hear quite often in the Training and Certification group at ServiceNow. While there i...

Now Learning Blog – ServiceNow Suite Certifications are Sweet!

To round out our publicly available certifications, in addition to our Mainline Certifications and Micro-Certifications, ServiceNow also offers what are known as Suite certifications which are aggrega...