Overview
Whether implementing new processes or upgrading current ones, successfully rolling out an enterprise onboarding program across an organization can be complex. At ServiceNow, we’ve developed steps to help simplify and successfully implement an efficient and proactive onboard.... Throughout these steps, you will learn how to define the scope of the onboarding servicealong with best practices to create a blueprint for designing onboarding activities. The next steps will guide you on how to provide the right testing, training, and promotion to drive the adoption of the new service. Once complete, you’ll be equipped with the right resources to thoroughly evaluate your initial phase and determine how you can improve and extend your service.
Step 1: Define the onboarding service:
A key factor that impacts the success of an onboarding service is having a clear and precise definition of the scope. The objectives and scope should be set with a concrete understanding between departments, while gaining the support of HR and IT. We’ll go in-depth on ServiceNow’s Onboarding Maturity Model to assist you in defining short- and long-term goals.
Step 2: Design the service
Developing the correct approach to service adoption across the enterprise is critical to achieve success. Breaking the adoption into phases when approaching the implementation of the service will help you achieve early success stories in order to support the expansion throughout the organization. During this process, consider the existing onboarding activities already in place and determine commonalities between departments to reduce overlap. Following these best practices can help achieve a repeatable, scalable expansion.
Step 3: Develop a plan for service adoption
After defining your objectives and developing a strategy, you can begin creating an adoption plan. Testing, training, and communication considerations are important to define when driving change and new service adoption among your employees. Involving process owners and acknowledging user feedback is valuable when monitoring the implementation of your service. It is important for your employees to understand how the new service not only impacts the company, but also how it directly benefits them.
Step 4: Scale and extend across the enterprise
Analyzing the level of success of your initial phase will help you prioritize which alterations and improvements to make before expanding. Develop value in your onboarding service by highlighting the successes of the initial phase and using success stories to drive excitement across the larger organization for when you begin the full rollout. This playbook will help you develop a successful plan when expanding your service through the system lifecycle.
Conclusion:
With all the complexity around creating effective onboarding processes, ServiceNow has the tools and resources to guide you. Our Success Playbook will walk you through all the necessary steps to successfully develop and implement your onboarding service while diving into best practices and expert advice regarding monitoring and improving the process. Download our playbook, “Build an enterprise onboarding service”, to learn how ServiceNow can support your enterprise onboarding needs.
Read the Success Playbook HERE.
