Now Learning Blog – Let’s Get Certified!

Last week’s blog covered the Application Specialist learning path for Performance Analytics and made mention of the fact that at the end of the path learners can sit for an exam that certifies them as...

Security Top Tips Part 6: Keeping a watchful eye on things - Monitoring for suspicious activity

Situational Awareness In the last post we discussed the importance of user account hygiene, and its importance for keeping your instance secure. But with potentially thousands of users accessing a sys...

Security Top Tips Part 5: Clearing the way - User account hygiene

Clearing the way One topic covered in the previous post was the importance of not sharing user accounts and passwords; each user should have an individual account for their sole use. Depending on your...

Security Top Tips Part 4: Keeping to your lanes - Getting the most out of access controls

On the straight and narrow In the last post we looked at how to make authentication to your instance more secure. That’s the first stage of access control. But there's still the question of what a use...

Security Top Tips Part 3: Defending your realm… Strengthening authentication

A chink in the armor In the last post, we explored how to make password authentication more effective, as it is vital for maintaining the security of your ServiceNow instance. However, it’s an unfortu...

Security Top Tips Part 2: Are you giving attackers a free pass[word]? Best practices for password security

The first line of defense In the first post we introduced this series and the concept of shared responsibility for security. Passwords are fundamental, and are like the keys to your house. Hand over t...

Now Learning Blog – Become an Application Specialist

Many of my past blogs have focused on the basics of finding content on Now Learning or introductory classes appropriate for when you are just getting started. In a recent blog, I introduced the concep...

Champion Enablement Update

Hi, To ensure you have the best champion enablement guidance possible, some assets will be retired by the end of the year, and some will have been updated. If you are still using the older content, we...

Now Learning Blog – What is a Learning Path?

If you’ve been following along in the previous blogs I’ve written you’ve probably seen references to “Learning Paths” on Now Learning. In this blog, I’ll go into more detail about what Learning Paths ...

Why do we need a Project Management Office?

Project Management has been around as long as, well, as long as managing projects. The first Project Management Office, better known as the PMO, was first mentioned in 1939. In the 1950s a contemporar...

Don't miss tomorrow's webinar: Introduction to Customer Service Management 12/10

Make the case for service excellence The quality of customer service is what separates today’s market leaders from the rest of the pack. But it takes more than just good intentions to deliver great se...

Now Learning Blog – Introducing Agent Workspace Fundamentals and Implementation

Agent Workspace was released as a Now Platform capability in the Madrid release and we are excited to announce the release of two new, free, On Demand courses covering Agent Workspace Fundamentals and...

Now Learning Blog – More ways to filter content on Now Learning

In my first blog, I introduced you to the most basic way to filter content on Now Learning, using the content filters on the homepage. This filter is only available to you in this way when you are not...

ServiceNow Named a November 2019 Gartner Peer Insights Customers' Choice for IT Service Management Tools

For the 2nd year in a row, ServiceNow is excited to announce that we have been recognized as a November 2019 Gartner Peer Insights Customers’ Choice for IT Service Management Tools. ServiceNow takes g...

Continual Improvement Management Related Articles & Blogs List

Continual Improvement Management related Articles & Blogs ** Articles are listed in Alphabetical Order then by Year Last Updated (Most Current to Oldest) ** Sub-Topic Year Created – Article or Blog Ti...

Changes to valid_to date functionality in Knowledge Management

What is Valid_To date? The valid_to date on a knowledge article indicates the date up to which that article is visible to users. Articles are not searchable once the valid_to date is passed. Valid_to ...

Make an impact on Customer Success

The Customer Success team is planning for next year and would like your input.Please help us by taking this short survey to influence the future of customer success. https://www.research.net/r/Unified...

Jace's Servicenow Stuff

I like the idea of listing an index of my content as I don't generally post here; Comparing VS Code Extensions Validating links on your KB Making a custom probe & sensor Servicenow System Administrato...

Now Learning - Welcome to the Configuration Management Database!

In the last blog, I introduced a couple of courses geared towards getting you started on your training journey with ServiceNow. Maybe you are looking for some training that is more in-depth. Now Learn...

Now Learning Blog – What course should I take first?

This may not be your first rodeo but if it is (or even if it’s your second or third rodeo, no judgment) WELCOME and let us help you get settled! If you haven’t read my previous blog which introduces y...