Survey Questions that let respondents reply with a comment provide valuable information. But how do you quickly analyze user's opinion when you are getting hundreds of Surveys results every week with ...
A transformation vision should be the “North Star” that guides strategy, road map planning, budget allocation, and priorities. Defining the value is the best first step. Where are the goal posts? How ...
You have questions. And we have answers! In this installment of our NOWSupport best practices series, we introduce our new Deskside Chats NOWsupport video series. Read on to learn more and get a peek ...
We're introducing a new experience for all doc site users! We have added a few new functionalities that will help you stay up to date with content that is interesting and relevant to you, while making...
Want to learn more about the Best Practices on the Customer Success Center? Join us for one of our webinars in the Customer Success @ Scale series! We kicked off the new webinar series this past Augus...
Simply put, a KPI (key performance indicator) should help you and your team understand whether you’re taking the right path toward your strategic goals. But how do you know whether your KPI is really ...
Preparing for your ServiceNow journey is a lot like preparing for most journeys. Your experience and success depend on how well you have planned for it— what gear to carry, which route to take, what c...
Does customization of your ServiceNow implementation add value, or add complexity and cost? The answer is yes (maybe), and yes (maybe). The point is that customization can add to the value you realize...
Demand for ServiceNow functionality should be managed in partnership with business stakeholders. Demand will change as business conditions, goals, and organizational objectives change. This means that...
Service Catalog provides a great opportunity to improve employee experience and efficiency in service provisioning. But when you’re trying to deliver a consumer-grade experience, it can be hard to des...
Just having a ServiceNow Platform Support Team isn’t enough, if you want to extend ServiceNow as a strategic platform for digital transformation. Why? An engaged Executive Sponsor can help champion yo...
Even when organizations are successful using the ServiceNow Platform, they can struggle to expand into areas beyond IT. This happens when business partners (like in Finance and Procurement) have less ...
ServiceNow upgrades provide a great opportunity to take advantage of new innovation. But you can fall into the trap of falling behind on upgrades because they’re perceived as too time-consuming, and n...
We are pleased to announce a new feature that will make it easier to identify content you have been awarded points for by your fellow Community members. You will also know how many more points you nee...
A few months ago, I had an opportunity to work with a ServiceNow customer on integrating their Datadog solution with Event Management using one of the update set developed by Datadog. It took some tim...
We’re thrilled to have just concluded our broadcast event that showed how our latest release delivers intelligence for everyday work and better experiences. Dave Wright, Chief Innovation Officer, and ...
We hope you enjoyed our series of the dos and the don'ts of content creation. We wanted to make it easier for those leading Knowledge Management in their company to guide their authors. Empowerment an...
Nothing is worse when critical business processes can’t be executed because your cloud software is slowing down or not available. Real-time monitoring and alerts can warn you of slowdowns and outages ...
London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences. These capabilities allow you to: Take chat from conversation t...
This is the sixth in a series of suggested practices for creating knowledge base content. Now that you've written your content, you want to make sure people can find it! Users searching for the answer...
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ILT: the Endangered Species That Still Teaches Bes...
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Plano de OCM em Projetos de Implementação ServiceN...
