Honorable mentions (or more courses that will help you become a ServiceNow Architect) The first blog in this series covered the essential courses required to become a ServiceNow Architect. It is impor...
Part 1 – Essential Courses for the ServiceNow Architect “How do I become a ServiceNow Architect?” is a question we hear quite often in the Training and Certification group at ServiceNow. While there i...
To round out our publicly available certifications, in addition to our Mainline Certifications and Micro-Certifications, ServiceNow also offers what are known as Suite certifications which are aggrega...
When this blog series launched, one of the very first blogs focused on what courses to take if you were new to ServiceNow training and wanted to know where to get started. One of the courses recommend...
You can now restore your instance straight from the HI Service Catalog! This catalog item is useful for those who want to revert their instance to and previous time. At ServiceNow, we are committed to...
In my last blog, I reviewed the mainline Certified Implementation Specialist (CIS), Certified Application Developer (CAD), Certified System Administrator (CSA) and Certified Application Specialist (CA...
Streamlining your workflows plays a key part in reducing redundancy across your legacy systems, helping you increase efficiency and accelerate the retirement of technical debt. While the concept is st...
We here at ServiceNow understand how important it is to track and improve upon the return your company gets from the technology you’ve invested in. Naturally, you should also be equipped with the know...
Can you believe it? The 2010’s are over! Whenever we cross the threshold into a new decade, it’s a great time to reflect, consider where we are, where we and our business need to go, and how technolog...
Last week’s blog covered the Application Specialist learning path for Performance Analytics and made mention of the fact that at the end of the path learners can sit for an exam that certifies them as...
Situational Awareness In the last post we discussed the importance of user account hygiene, and its importance for keeping your instance secure. But with potentially thousands of users accessing a sys...
Clearing the way One topic covered in the previous post was the importance of not sharing user accounts and passwords; each user should have an individual account for their sole use. Depending on your...
On the straight and narrow In the last post we looked at how to make authentication to your instance more secure. That’s the first stage of access control. But there's still the question of what a use...
A chink in the armor In the last post, we explored how to make password authentication more effective, as it is vital for maintaining the security of your ServiceNow instance. However, it’s an unfortu...
The first line of defense In the first post we introduced this series and the concept of shared responsibility for security. Passwords are fundamental, and are like the keys to your house. Hand over t...
Many of my past blogs have focused on the basics of finding content on Now Learning or introductory classes appropriate for when you are just getting started. In a recent blog, I introduced the concep...
Hi, To ensure you have the best champion enablement guidance possible, some assets will be retired by the end of the year, and some will have been updated. If you are still using the older content, we...
If you’ve been following along in the previous blogs I’ve written you’ve probably seen references to “Learning Paths” on Now Learning. In this blog, I’ll go into more detail about what Learning Paths ...
Project Management has been around as long as, well, as long as managing projects. The first Project Management Office, better known as the PMO, was first mentioned in 1939. In the 1950s a contemporar...
Make the case for service excellence The quality of customer service is what separates today’s market leaders from the rest of the pack. But it takes more than just good intentions to deliver great se...
on:
Kalisha Moore MVP 2026: My Community Power
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Attila Varga MVP 2026: My Community Power
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My ServiceNow Journey – Learning, Growing, and Bec...
on:
One Million Strong. And Just Getting Started.
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Mark Roethof MVP 2026: My Community Power
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Maik Skoddow MVP 2026: Your Lighthouse in the Serv...
