Good Practices for Asset Management, Part I

Asset Management is becoming a very popular topic for many of you. In this Blog post I want to share some "good practices" for your asset management implementation. I'm not calling these "best practic...

Applying IT Service Management Beyond IT- Corporate Security and Crisis Management

Author's Note (August 2016) With ServiceNow offering Security Operations (which is a a great move), I wanted to share an article I wrote about how individuals well versed with the principles of ITSM c...

Notify, get it running in 3 simple steps.

Let's get your instance calling and texting with users with these simple steps and as mentioned in my other blog, I will use the HW structure to communicate these steps.As admin with a (company) credi...

Filter your contextual search results

A friend of mine came to me with a problem he had. He created a record producer and from there he wanted to have field which would be connected to the contextual search. And of course he wanted this t...

Roll up time worked to parent table

First, I really had a hard time coming up with a good headline for this, so forgive me I had a community member asking me a question and wanted me to explain it in a blog post, so here we go.Backgroun...

The Enterprise Cloudcast: Enterprise Cloud Architectures and Outages, Episode 5

In this 5th Episode of the Enterprise CloudCast, @Allan Leinwand, ServiceNow CTO, discusses with Robert Duffner cloud architectures and how multi-tenant and multi-instance differ when dealing with out...

Knowledge Base Digest: August 2, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Was it good for you?

Part 2 of the Blog series focuses on the much talked about 'Experience', it might be more than what you think. By definition experience is a particular instance of personally encountering or undergoin...

Knowledge Base Digest: July 26, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

How does the magic from extend table work?

Was thinking about how does this with "extends table" works. That thing you can choose when you create your own table. How does it work, what are the pros, cons and is there some magic in the end that...

Can you get Pokemon Poliwag from reading ITIL?

No. No, seriously. You can't. On the other hand if you are parked at a PokeStop while reading this you can pause every couple min to spin the spinner and collect some stuff. Go Ahead. I'll wait. OK no...

ServiceNow 100 Article Collection - One Year Anniversary

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. ____________________________________________________________________________ Wow! Well, who...

Preparing for CLEXIT: What's You Enterprise's Cloud Exit Strategy?

If you're a new customer of ServiceNow, or just planning to make the switch to the ServiceNow platform, your organization may have multiple cloud platforms in use that will soon be unnecessary and red...

The light problem and how to solve it

This is my introduction blog which I will keep short (and above the fold). Back in 2005 I started my career. My first job was as a systems administrator and working on the help desk. It was often a ch...

The Cloudcast: Multi-Instance vs. Multi-Tenancy in SaaS

I was recently a guest on the Cloudcast hosted by Brian Gracely. You can hear this new podcast here:The Cloudcast: The Cloudcast #259 - Multi-Instance vs. Multi-Tenancy in SaaSIt was a great wide-rang...

Taxonomy - What is that all about?

As a follow on from the previous blog 'What is a Service anyway?'@, we step into the first topic, Taxonomy!A classification scheme for services that establishes defined patterns of conduct, reusable b...

Knowledge Base Digest: July 20, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

9 Great Free Resources for ServiceNow Professionals

From Day 1, ServiceNow has really been at the forefront of making it easy for users to access information and learn about the platform. Remember when it was a radical idea to put your product document...

New in Helsinki: CMDB Health Dashboard

Many of us go to the doctor on a regular basis for health check ups to help us determine where we are with our health, and decide if we need to take any action to ensure we remain healthy. The same is...

Knowledge Base Digest: July 12, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...