The identification and Reconciliation API is a relatively new capability in the ServiceNow platform that often goes (tragically) unnoticed, and under appreciated. This must end. It's one of the most i...
I recently shared some of my most valued "good practices" for asset management, including controlling data quality, breaking down the project into phases, prioritizing requirements, ensuring stakehold...
Asset Management is becoming a very popular topic for many of you. In this Blog post I want to share some "good practices" for your asset management implementation. I'm not calling these "best practic...
Author's Note (August 2016) With ServiceNow offering Security Operations (which is a a great move), I wanted to share an article I wrote about how individuals well versed with the principles of ITSM c...
Let's get your instance calling and texting with users with these simple steps and as mentioned in my other blog, I will use the HW structure to communicate these steps.As admin with a (company) credi...
A friend of mine came to me with a problem he had. He created a record producer and from there he wanted to have field which would be connected to the contextual search. And of course he wanted this t...
First, I really had a hard time coming up with a good headline for this, so forgive me I had a community member asking me a question and wanted me to explain it in a blog post, so here we go.Backgroun...
In this 5th Episode of the Enterprise CloudCast, @Allan Leinwand, ServiceNow CTO, discusses with Robert Duffner cloud architectures and how multi-tenant and multi-instance differ when dealing with out...
The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...
Part 2 of the Blog series focuses on the much talked about 'Experience', it might be more than what you think. By definition experience is a particular instance of personally encountering or undergoin...
The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...
Was thinking about how does this with "extends table" works. That thing you can choose when you create your own table. How does it work, what are the pros, cons and is there some magic in the end that...
No. No, seriously. You can't. On the other hand if you are parked at a PokeStop while reading this you can pause every couple min to spin the spinner and collect some stuff. Go Ahead. I'll wait. OK no...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. ____________________________________________________________________________ Wow! Well, who...
If you're a new customer of ServiceNow, or just planning to make the switch to the ServiceNow platform, your organization may have multiple cloud platforms in use that will soon be unnecessary and red...
This is my introduction blog which I will keep short (and above the fold). Back in 2005 I started my career. My first job was as a systems administrator and working on the help desk. It was often a ch...
I was recently a guest on the Cloudcast hosted by Brian Gracely. You can hear this new podcast here:The Cloudcast: The Cloudcast #259 - Multi-Instance vs. Multi-Tenancy in SaaSIt was a great wide-rang...
As a follow on from the previous blog 'What is a Service anyway?'@, we step into the first topic, Taxonomy!A classification scheme for services that establishes defined patterns of conduct, reusable b...
The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...
From Day 1, ServiceNow has really been at the forefront of making it easy for users to access information and learn about the platform. Remember when it was a radical idea to put your product document...
on:
Kalisha Moore MVP 2026: My Community Power
on:
Attila Varga MVP 2026: My Community Power
on:
My ServiceNow Journey – Learning, Growing, and Bec...
on:
One Million Strong. And Just Getting Started.
on:
Mark Roethof MVP 2026: My Community Power
on:
Maik Skoddow MVP 2026: Your Lighthouse in the Serv...
