Determine CMDB Health with the CMDB Dashboard

Over the years that I have been at ServiceNow customers have often asked me how to determine the current health state of their CMDB. They want to know if CI's of a particular class (such as cmdb_ci_se...

Knowledge Base Digest: June 29, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

What is a Service anyway?

In this short blog, I am going to try and help you get to an understanding of what a service is and some simple techniques or methods to define them. For the academics reading this, you are probably a...

How to Try Any ServiceNow Store App for Free

Did you know that you can try out applications in the ServiceNow Store for free in a stand-alone sandbox instance? Most people know about the "Try" button on the Store, which installs the app in your ...

Here's What a Hornet Taught Me About ServiceNow Development

Some of you might know, Stave recently opened our new World Headquarters in San Diego and moved into a new office location in La Jolla. The office itself is a quaint mid-century modern building, compl...

How to create a custom REST activity

Earlier this week my colleague, Christopher Killion, and I posted a blog about the importance of working with and understanding the needs of the business. Once you have that figured out we know that a...

Calculated value, a pot of gold at the end of the rainbow or a devil in disguise?

Just want to clarify that I've edited this post to include the more danger of calculated value and perhaps not being the pot of gold for me and more like a devil in disguise. I even thought that I mig...

FDA Guidance on Data Integrity and Compliance

The U.S. Food and Drug Administration (FDA) recently published draft guidance on "Data Integrity and Compliance with CGMP (Current Good Manufacturing Practice, or simply GMP)" as related to 21 CFR par...

Knowledge Base Digest: June 21, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

OOB image, where art thou?

A few days ago I got a question from a colleague who was wondering if it is possible to make something similar as the OOB VIP-flag. An image that shows on users under certain circumstances. The VIP-fl...

Visio vs. Service Mapping

Customers often ask me, "How much time does it take to maintain all these service maps?" Until last week, the answer would vary from customer to customer. Something changed last week when we were work...

How to Get Data Into Orchestration ROI.

In this blog we are going to cover how to get your data into the Orchestration ROI Plugin. What is Orchestration ROI? Orchestration ROI maybe one of the coolest automation ROI calculators I have ever ...

Update Set Checker: Review updates on a single page

Update sets are very important and critical when it comes to release management. Customizations within update set can be reviewed on instance itself via these update sets or those can be reviewed in b...

Knowledge Base Digest: June 14, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

What's in a Service Portal?

Hopefully my last post on Service Portal helped you to figure out whether you or your client are ready to take advantage of this new powerful tool. Before we actually dig in and start coding and build...

An ITIL elevator Pitch: For those not steeped in IT, and kinda afraid to ask...

This article is for those of you that are NOT steeped in the geekery that is ITIL. Human resources experts, financial experts, and developers for all of the above - you know, the cool people. I'm an I...

ServiceNow Store - Astoundingly Diverse

In honor of the ServiceNow Store's 1st birthday last month at Knowledge16, we've created a video to explain (in just about 60 seconds) the business value available to ServiceNow customers from our inn...

Knowledge Base Digest: June 7, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Database Views for CMDB Reports

The ServiceNow CMDB contains information on mapped Business Services, as well as an inventory of hardware and software configuration items. Thanks to Service Mapping and Discovery, most of these CIs h...

Network Path Discovery in ServiceNow Service Mapping

One great feature of ServiceNow Service Mapping discovery is the ability to discovery network devices between servers that depend on each other. In a resulting service map, it provides the ability to ...