One of the most common use cases in Survey application is to send out auto triggered survey when an incident, request, or task is closed. Once you get the survey results back, you may want to filter t...
Over the years that I have been at ServiceNow customers have often asked me how to determine the current health state of their CMDB. They want to know if CI's of a particular class (such as cmdb_ci_se...
The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...
In this short blog, I am going to try and help you get to an understanding of what a service is and some simple techniques or methods to define them. For the academics reading this, you are probably a...
Did you know that you can try out applications in the ServiceNow Store for free in a stand-alone sandbox instance? Most people know about the "Try" button on the Store, which installs the app in your ...
Some of you might know, Stave recently opened our new World Headquarters in San Diego and moved into a new office location in La Jolla. The office itself is a quaint mid-century modern building, compl...
Earlier this week my colleague, Christopher Killion, and I posted a blog about the importance of working with and understanding the needs of the business. Once you have that figured out we know that a...
Just want to clarify that I've edited this post to include the more danger of calculated value and perhaps not being the pot of gold for me and more like a devil in disguise. I even thought that I mig...
The U.S. Food and Drug Administration (FDA) recently published draft guidance on "Data Integrity and Compliance with CGMP (Current Good Manufacturing Practice, or simply GMP)" as related to 21 CFR par...
The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...
A few days ago I got a question from a colleague who was wondering if it is possible to make something similar as the OOB VIP-flag. An image that shows on users under certain circumstances. The VIP-fl...
Customers often ask me, "How much time does it take to maintain all these service maps?" Until last week, the answer would vary from customer to customer. Something changed last week when we were work...
In this blog we are going to cover how to get your data into the Orchestration ROI Plugin. What is Orchestration ROI? Orchestration ROI maybe one of the coolest automation ROI calculators I have ever ...
Update sets are very important and critical when it comes to release management. Customizations within update set can be reviewed on instance itself via these update sets or those can be reviewed in b...
The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...
Hopefully my last post on Service Portal helped you to figure out whether you or your client are ready to take advantage of this new powerful tool. Before we actually dig in and start coding and build...
This article is for those of you that are NOT steeped in the geekery that is ITIL. Human resources experts, financial experts, and developers for all of the above - you know, the cool people. I'm an I...
In honor of the ServiceNow Store's 1st birthday last month at Knowledge16, we've created a video to explain (in just about 60 seconds) the business value available to ServiceNow customers from our inn...
The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...
The ServiceNow CMDB contains information on mapped Business Services, as well as an inventory of hardware and software configuration items. Thanks to Service Mapping and Discovery, most of these CIs h...
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Cooks and Chaos: Turning a Self-Inflicted P1 into ...
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Buy or Build: What to do?
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"Future-Proofing": Preparing for What’s Next on th...
