ServiceNow Store UX Levels Up

Sometime last night the ServiceNow Store got better looking with a new UI and other cool stuff. This means an upgraded experience for customers and improved merchandising for partners.Highlights of wh...

How Servicenow aligns with ITIL Event Management Best Practice

How Servicenow aligns with ITIL Event Management Best PracticeEvents, Events Events!! Everything in our environment, in some way, correlates to an Event.- CPU is high- Memory Low- Application up/down-...

of ITIL and 80's Music Pt 1 - (or, if ITIL processes had Theme songs)

Incident Mgmt and... Look, if you want to make something important, give it some theme music. And if anyone is gonna give the ITIL processes a theme-song, well, why not me?And Incident Management? If ...

Knowledge Base Digest: September 7, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

5 Fun Facts About ServiceNow

The ServiceNow platform is easy to learn, and comprehensive to master. Developers must understand Business Rules, Script Includes, UI Macros, Client Scripts, and more elements to fully harness the pow...

Cloud Management Overview and Expanding AWS Discovery Part 2

Previously I wrote a post on expanding Service Now's property collection for AWS discovery using a nested property as an example, this required a small amount of scripting but I mentioned that retriev...

NowForum 2016 — Experience the Service Revolution

Over the last 4 years, NowForum grew into the largest series of IT Service Management events outside of the US. In most markets, NowForum is the biggest ITSM show around — and you wouldn't expect anyt...

Future of Work: Customer Service in the IoT Era

Today's customers are demanding seamless service across all channels. And while most companies aim to provide great customer service, many lack the ability to deliver it. With the increasing mix of co...

One Platform. Infinite Possibilities.

On August 3rd, just five quarters (that's 1.25 years) after opening at Knowledge15, the ServiceNow Store reached 200 certified and published apps. 200 apps in 15 categories from 118 Technology Partner...

Knowledge Base Digest: August 30, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

ServiceNow named a Magic Quadrant leader for three years running

GARTNER UNVEILS 2016 ITSSM VENDOR EVALUATIONThe Gartner Magic Quadrant is an invaluable tool for those seeking an unbiased, third-party evaluation of IT service support management (ITSSM) vendors. By ...

Making the most out of your training, your scissors and your pizza delivery person...

A few months ago I wrote a series on LinkedIn about an observation - that training is a service, like pizza delivery (you can those articles here and here) - but that sometimes, both the delivery peop...

Knowledge Base Digest: August 23, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Hide fields depending on logged in users department

Had another question on the community where they have a record producer which is linked to from more than one ESS page. And depending on values on the user, the record producer should show different f...

How to implement Thycotic Secret Server as an External Credential Store

This is the second part in this series - the first part is available here Importance of Credential ManagementA popular credential repository is Thycotic Secret Server. Lets look at an example of setup...

Integrating with GitHub

ServiceNow recently introduced the ability to sync the platform apps you're developing to GitHub, the popular hosted source code repository platform. It's not everyday that two industry-leading platfo...

ServiceNow Unveils New Learning Library

I am excited to announce that your award-winning ServiceNow Training team has released a new Learning Library. It will consist of on-demand technical training offerings ranging from self-paced courses...

Knowledge Base Digest: August 16, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Real-time CMDB: Identification and Reconciliation API

The identification and Reconciliation API is a relatively new capability in the ServiceNow platform that often goes (tragically) unnoticed, and under appreciated. This must end. It's one of the most i...

Good Practices for Asset Management, Part II

I recently shared some of my most valued "good practices" for asset management, including controlling data quality, breaking down the project into phases, prioritizing requirements, ensuring stakehold...