Improving search in the product documentation

Search is very important when looking for the answers you need. That being said, improving the search on docs.servicenow.com is one of our main priorities to get you the answers to your questions. Com...

SN Sydney Hackathon - Its on Down Under!

On March 4th we are holding our inaugural Community Hackathon in Sydney. The invitiations are being sent out and registrations are starting to come in, for what will be a fantastic day of innovation a...

Knowledge Base Digest: February 17, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

How We View "Real Availability" in Your Cloud

In my Service Matters blog post, I discussed the Real Availability and what customers should expect from their cloud providers. Real Availability is the true measure of customer availability by lookin...

TechBytes Podcast: MobiChord - The TrueCar of Mobile Expense Management

I recently had the pleasure of talking with MobiChord Co-Founder and CEO Herbert Uhl and we happened to record it in this TechBytes Podcast. Listen and learn how the MobiChord Mobile Expense and Asset...

Create a Reference Select2 field

ServiceNow uses a select field for reports that looks really cool:A question came up on the community about how, exactly, you could create one. Digging into the elements of the field, we can find that...

Knowledge Base Digest: February 9, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

TechBytes Episode 13: Participating in the ServiceNow Online Community

In this episode of ServiceNow Techbytes, manikorada, coryseering, and bianca.vaccarini talk about how you can get your burning ServiceNow product questions answered in our friendly and supportive onli...

Is Your Cloud Always Operational? The Quest for Nearly Perfect Availability

Building and operating a cloud is not easy. It's also not easy to keep focused on operational excellence and availability. We have built amazing cloud infrastructure that that gives the Enterprise Clo...

6 system administrator shortcuts to find information in ServiceNow

Did you ever wonder how some engineers can find an issue in under a minute, yet it took you an hour to find the same issue? Usually, these engineers employ tips, tricks and shortcuts to find what has ...

Is ITIL "Adult Content"? or is it "Suitable for All ages.."

Straight to the point: ITIL is about process. Process is for anyone. Except for children under 3. Don't teach ITIL to 3 year olds. It's too naughty for them.This is finally the part where the crazy go...

Scoped apps and inbound actions

This week I was working on a scoped app and discovered something about inbound (email) actions I thought worth sharing. Summary: Allow other apps to update your scoped table(s) and check your ACLs car...

Knowledge Base Digest: February 2, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Why Cloud Architecture Matters: The Multi-Instance Advantage over Multi-Tenant

Not all clouds are created equal — and the key difference for The Enterprise Cloud is a superior architecture. Nearly all clouds today — except ServiceNow — are built on a legacy construct called a mu...

Geneva: State of Change

Welcome to the fifth, and final, entry in our series introducing the enhancements to Change Management in Geneva. If you happened to miss the previous posts here is a quick review:Part 1 - Geneva: Cha...

Service Operations Maturity Model — Where Do You Fit?

Last month in our Geneva launch, we unveiled the new ServiceWatch family — the industry's first fully integrated, cloud-based system that can efficiently determine the root cause of service issues, id...

What has been your experience posting your questions from HI to the Community?

We want your feedback! ServiceNow has been experimenting with a pilot program to get your questions answered quicker and more effectively by posting them from HI to the community. That means what woul...

Introducing The Enterprise Cloud

The term 'Enterprise Cloud' is bandied about today with differing views on its meaning. Often I'm asked how ServiceNow sees it.Come read the first of a multi-part blog series about The Enterprise Clou...

Knowledge Base Digest: January 26, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Geneva: Three "c"hanges with a Big Impact on Change Management

Welcome to the part four of five in our series on Geneva's enhanced Change Management application.Part 1 - Geneva: Change Management — Making Change a Little Less PainfulPart 2 - Geneva: Take Control ...