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Blog Articles

4 Reasons You're Not Ready For Service Portal

The most common question I received at Knowledge 16 was "Should we stick with CMS or move forward with Service Portal." As a developer I want to tell everyone to move to Service Portal if for no other...

Real-time CMDB: Disco as a Service

Very often, my esteemed colleague aleck.lin and I are asked how to make the CMDB closer to being a real-time repository. As service architectures evolve and become more dynamic, running a broad subnet...

Knowledge Base Digest: May 25, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Service Portal: First Impressions

So for the last week and a half I have been spending some time exploring the new Service Portal on the ServiceNow developer site. In fact, I may have been spending a bit too much time on it as my In H...

The ITSM Helsinki Release is Here!

I've never been to Helsinki, or Finland for that matter, but Finland sure is a fascinating country. I gathered some interesting facts about Finland a few weeks ago. They are said to have the world's b...

ServiceNow Store - NOW 2X @K15

It's the week before Knowledge16 and everyone is getting pretty excited around here about seeing our customers, partners, and developers in Las Vegas!Over the weekend I just happened to check the Serv...

Knowledge Base Digest: May 11, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

ServiceNow Engagement: The Path Forward

"No application is safe. I'm telling you, name any application we use and I could rebuild it better on this platform. This could replace SAP."John didn't have to respond. His "you're crazier than a sh...

ECMAScript 5 in ServiceNow Helsinki!

Ok, so it may not be official yet and I know this is a weird thing to get worked up about. Besides, ECMAScript 5 is so 2011, you say. Weren't we still talking about DVD's in 2011? Shouldn't we be talk...

Where to Start with Knowledge 16

The Knowledge Conference is the ServiceNow New Year. It is a time for reminiscing on the past year's projects, setting goals for the next conference year, meeting new friends, having fun with old frie...