Securely Operating The Enterprise Cloud

Securing the cloud requires a multi-layered approach. Similar to how an apartment building has exterior security, security guards, security cameras, a locked lobby door, locks on individual apartments...

Validate controls & defenses with Customer Security Testing

While ServiceNow's Product Security Team works tirelessly testing and validating the security controls within ServiceNow's Platform, you may wish to, or have a requirement, to test your company's inst...

Knowledge Base Digest: March 8, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Knowledge Base Digest: March 29, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Episode 2: The CloudCast : Redundancy and Availability on The Enterprise Cloud

Availability is the life blood of any service. Enterprise Cloud Service needs to be available at all times. In the 1st episode, Allan spoke about highly available and highly redundant multi-instance a...

Session IDs and Angular apps

My team spent a lot of time recently working on building custom AngularJS apps on top of the ServiceNow platform. We also wanted the freedom to style the pages without the opinionated CSS loaded by He...

Become a Creator and Change the Way Work is Done

Kicking off #IAmACreator We all want our workplace operations to be as efficient as requesting an Uber or ordering on Amazon. We know that when it comes to managing the complexities and interworking o...

ITIL Basics - Why CMDB: As easy as a Shopkin-driving, HotWheels Rainbow-Unicorn rescue mission...

Configuration Management Database (CMDB) and Configuration Items (CI's) confuse a lot of people new to IT Service Management, and honestly, I can't blame you - c'mon could we be any more complicated o...

Episode 1: The CloudCast : What is The Enterprise Cloud and What it Means to You and Your Customers

We hear cloud this and cloud that, but what does it mean - especially the Enterprise Cloud? Follow Allan Leinwand, CTO of ServiceNow, through multi-part series blogs and podcasts. In these posts, he w...

TechBytes Episode 17: Getting Started with the ServiceNow Documentation Site

In this episode of ServiceNow Techbytes, amy.bowman, ServiceNow's Senior Manager of Information Development, introduces us to the new ServiceNow Documentation site. She explains how to use the enhance...

Celebrating a milestone for NOWsupport Youtube!

The NOWsupport YouTube channel, bringing you quality how-to and troubleshooting videos since 2013, has just reached 1 million video views!!! Thank you to everyone who watches our videos. Thank you for...

How to setup OAuth2 authentication for RESTMessageV2 integrations

Hey there, I recently was being asked by a client how to setup OAuth2 authentication for ServiceNow web services integrations. After searching online, I couldn't find anything that's straightforward t...

New Website Content about The Enterprise Cloud

Every week I am lucky enough to spend time with some of our amazing customers. While many of you know a lot about using our applications and building custom applications on the platform, there is a th...

Join Cars.com on the Road to Service Automation

Hit the road and leave behind: Painstaking manual processes Limited or no mobile capabilitiesSpreadsheet proliferation Endless emails Varying sources of truth These were just a few of the pain points ...

Transforming Your Service Desk to ServiceNow

It took about 90 years for Bell's phone to transform the customer support industry into a robust call center where operators handled calls from all over the world. Phone support had become ubiquitous ...

Knowledge Base Digest: March 1, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Service Availability — Do You Have What it Takes to Prevent an Outage?

In our last blog post, we introduced the three phases of the Service Operations Maturity Model, and the different solutions ServiceNow has to help customers move through it.In this month's blog, we're...

The Enterprise Cloud is now FedRAMP Certified!

For US government entities and their contractors, FedRAMP certification is a very important qualification for cloud service providers. Today we officially announced we are FedRAMP Certified in the fed...

"Add to My Docs" coming to the product documentation

Do you need to reference the same topics multiple times? Do you want to organize the topics you need in a way that makes sense to you and return to them whenever you need to? If you answered yes to ei...

Knowledge Base Digest: February 23, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...