Real-time CMDB: Disco as a Service

Very often, my esteemed colleague aleck.lin and I are asked how to make the CMDB closer to being a real-time repository. As service architectures evolve and become more dynamic, running a broad subnet...

Knowledge Base Digest: May 25, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Knowledge16 Hackathon Pro-Tip: Put Share to Work!

So you've signed up for the K16 Hackathon - good move!Maybe you already have a killer idea. Maybe you're planning to brainstorm with the team when you get there. Either way, 8 hours isn't a long time,...

Service Portal: First Impressions

So for the last week and a half I have been spending some time exploring the new Service Portal on the ServiceNow developer site. In fact, I may have been spending a bit too much time on it as my In H...

Syntax editor macros... a tiny thing that makes the developer life a lot easier

This is one of the little things that I learned about when I went to the ServiceNow scripting course. And if I hadn't gone the course, I can promise you I would never have known about it.Here is where...

The ITSM Helsinki Release is Here!

I've never been to Helsinki, or Finland for that matter, but Finland sure is a fascinating country. I gathered some interesting facts about Finland a few weeks ago. They are said to have the world's b...

Different email client templates based on field values

Sometimes you want different templates on the email client depending on what data there is on the fields.So in this example I'm going for the following requirements:Should be used on incident records ...

ServiceNow Store - NOW 2X @K15

It's the week before Knowledge16 and everyone is getting pretty excited around here about seeing our customers, partners, and developers in Las Vegas!Over the weekend I just happened to check the Serv...

Knowledge Base Digest: May 11, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

The Enterprise CloudCast Episode 4: Cloud Security (Part 2) Operating Securely

In this 4th Episode of the Enterprise CloudCast, @Allan Leinwand, ServiceNow CTO, continues discussing the multifaceted topics of Cloud Security. Specifically, Allan addresses what's beyond securing d...

The Enterprise Needs An Ecosystem... and Happy Birthday!?!

Here is the U.S. we are in the middle of a very interesting election cycle, so please permit me to quote a famous politician who once said, "It takes a village." In the same way that it takes the ecos...

CMDB Sand Traps for ITFM /Service Costing Initiatives

<img class="progressiveMedia-noscript js-progressiveMedia-inner" src="https://cdn-images-1.medium.com/max/600/1*iXW71KDfyRlMFN4u8oWKOQ.jpeg">Working with clients over the years has taugh...

I am ready for the CreatorCon Hackathon — Are you? #IAmACreator

My absolute favorite event at my favorite conference is the Hackathon at Knowledge because nowhere else do I get to see a group of passionate developers — some experienced, others brand new to Service...

#IAmACreator: Matt Saxton, Principal Engineer, Vantiv

Matt Saxton, Principal Engineer at Vantiv, is building the future of work with ServiceNow. Read how he started using the platform, what he has built, and what he hopes to create in the future. Join th...

ServiceNow Engagement: The Path Forward

"No application is safe. I'm telling you, name any application we use and I could rebuild it better on this platform. This could replace SAP."John didn't have to respond. His "you're crazier than a sh...

ECMAScript 5 in ServiceNow Helsinki!

Ok, so it may not be official yet and I know this is a weird thing to get worked up about. Besides, ECMAScript 5 is so 2011, you say. Weren't we still talking about DVD's in 2011? Shouldn't we be talk...

Where to Start with Knowledge 16

The Knowledge Conference is the ServiceNow New Year. It is a time for reminiscing on the past year's projects, setting goals for the next conference year, meeting new friends, having fun with old frie...

How to Fix CMS iFrame Resizing in ServiceNow

Update (03/21/2017): This script currently only works if the Frame Name on your iFrame is gsft_main. Thanks to Anil Varanasi for catching this!<P></P><P>Everyone has that one thing that makes them hate their jo</P><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- -->...

Perfectionism is Procrastination: Code Creative Relaunch

Nine months, thats how long it takes the female human body to create a new life… conveniently, it's also how long it has taken me to create absolutely nothing. It's not that I stopped trying to create...

Knowledge Base Digest: May 3, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...