Knowledge Base Digest: January 19, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Three Pillars of Championship

If you are a customer and like this content, visit the Champion Enablement Center to get guidance and templates for go-live communications, program management, and introducing the power of service man...

Geneva: Seamlessly Avoid Change Conflicts

Welcome to part three of our series highlighting the enhancements to Change Management in Geneva. You can catch up on the rest of the series with these links:Part 1 - Geneva: Change Management — Makin...

Knowledge Base Digest: January 12, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

New plugins available in the Geneva release

In December 2015, we made our Geneva release available. This version contains useful new features for reducing service outages, collaborating with others, improving security, and using service managem...

Performance considerations when using ASYNC Business Rules

If you've had a chance to review Business Rule Best Practices (Wiki link: here) then you will know an important consideration is knowing WHEN to run business rules. This post focuses on ASYNC business...

Geneva: Significantly Improved Notifications

Notification is critical for complete service deliveryBeing able to reach the correct person at the right time is key when trying to quickly resolve an incident or provide a critical service. Prior to...

Knowledge Base Digest: January 5, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Project and Portfolio Management Predictions

My prediction:ServiceNow will be in the Leader Quadrant of Gartner's Magic Quadrant for Project and Portfolio Management (PPM) tools in 2018.Why?For 2015, Gartner decided that they evaluate project an...

Knowledge Base Digest: December 21, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Geneva: Take Control Of Your Low Risk Changes With the Standard Change Catalog

In our first entry - Change Management in Geneva - Making Change a Little Less Painful we outlined some of the new features in Geneva for Change Management. Now we are going to take a deeper dive on w...

Keys to a Pro Code environment

I am half way through month 4 of my career at ServiceNow and continuously making progress on my understanding of the platform. Having spent most of career building custom websites in text editors and ...

Credential tester

It's often a pain trying to see whether a credential you've entered was actually successful. The only way to really see if it worked was to either run an orchestration workflow or a discovery against ...

Geneva: Using Space Management and Floor Plans to locate people, places, and things

How many times a day do you ask, or hear the questions, "Where does this person sit?" or "Where is this conference room?" or "Where is that printer?" As your company grows, looking for anything too lo...

The Future of Work is Already Here

It's no secret: CIOs are spending more time managing cloud services and less time managing hardware. 38% of CIOs now spend at least half of their time on strategic activities, according to a recent su...

Knowledge Base Digest: December 15, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Geneva: Change Management - Making Change a Little Less Painful

Geneva is here, which means we finally get to talk about some of the great functionality that's packed into the release. In a series of articles over the new few weeks, I will introduce and review all...

Configure Microsoft SQL Linked Server with the ODBC Driver

This video demo shows you the process of configuring a Microsoft SQL linked server with the ServiceNow ODBC driver, allowing you to query tables from a ServiceNow instance directly via the ODBC driver...

Knowledge Base Digest: December 9, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Techbytes Episode 9: ServiceNow Developers Site

In this episode of ServiceNow Techbytes, patrickd talks about the benefits of the ServiceNow Developers Site and what it can do for you and your company.ListenSubscribeto iTunesThis episode covers:An ...