Top Ten Solutions - August 18, 2014

We keep track of the most popular articles each week, and we thought it would be helpful to share these with the whole ServiceNow community, in case any of you face similar issues. Below are the top s...

Taking the Trauma out of Applying Changes to IT Infrastructure

This blog is a contribution of our Senior Solutions Consultant, Stu Curtis Wikipedia defines "change" as "the process of becoming different." And, with change there comes a certain amount of disruptio...

The Power of the ServiceNow Platform: KPMG, ServiceNow and Taking Your Own Advice

Call it "eating your own dog food," "drinking your own Champagne" or "eating your own cooking." Whatever food-related metaphor you prefer, there's a lot of credibility to be gained from taking advice ...

IT Health Monitoring and the End of Crying Wolf

For Israel's El Al Airlines, an application going down could mean problems as large as keeping planes in the sky, or it could simply result in an office printer being offline temporarily. The point is...

13 Service Catalog Best Practices

In a recent webinar (you can access the on demand recording here), mike.malcangio and I discussed the barriers to service catalog success, and good practices, before looking at how service catalog tec...

6 Barriers To Service Catalog Success

In a recent webinar (you can access the on demand recording here), mike.malcangio and I discussed the barriers to service catalog success, and good practices, before looking at how service catalog tec...

ServiceWatch— Creating a Trail of Crumbs That Leads to Even Greater Value for Your CMDB

There is still a belief among some people we have talked to that a CMDB, on its own, is basically a repository of configuration information related to all the components of an information system. It c...

Troubleshooting ServiceNow Export Limits

The ServiceNow platform provides a default maximum limit for data exports. If you need to change this limit, watch this video. It explains how to set export limits on your instance and how to break up...

Report on this!

In our Asset Management course, we cover how to create some basic asset-related reports in ServiceNow. The upcoming Eureka update to the course even includes the more advanced topic of Database Views ...

What's wrong with common discovery and dependency mapping approaches?

Discovery and dependency mapping involves many misconceptions. Automation, for instance, is a common theme when discussing application discovery, but then — are all solutions the same? Let's begin fir...

Activating UI14 in Eureka

If you have recently upgraded to Eureka, you may notice that your user interface looks strikingly similar to the classic UI11 design — that's because it is. For instances upgraded prior to Eureka Patc...

Troubleshooting Outbound Email Part 3 of 6: Instance Does Not Send Email

If your users complain that they did not receive expected email notifications, or if email is stuck in the Outbox for a long time, this is the video for you. It explains common causes for an instance ...

Get into the zone, the time zone

"The only reason for time is so that everything doesn't happen at once." Albert Einstein Einstein's statement certainly sounds correct, but if your organization has offices in different time zones, yo...

6 Problem Management Best Practices

In a recent webinar, Chris Pope and I discussed the barriers to proactive problem management, and good practices, before looking at how problem management thinking and technology is evolving. This blo...

Knowledge Base Weekly Digest: August 12, 2014

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest. Recen...

Linking a UI Page to be accessible on a Mobile Device

I've recently come into contact with a number of customers having the same conundrum:"I just updated to Dublin, and I love the new mobile UI. However, I'm unable to link to so-and-so UI page within th...

All new Discovery and MID Server Solutions resource page

Wait for it, wait for it....the next landing page in our series is live and ready for your eyes! Get answers to your Discovery and MID Server questions, issues, or concerns here. And don't forget to c...

Effective IT — like any good road trip — "Starts with the Map."

Who doesn't love a good summer road trip?You usually know where you're going before taking off on a road trip. The question is what's the easiest, most efficient way to get there? To solve this challe...

Problem Management Webinar Q&A Responses

During last week's webinar on Problem Management (watch on demand) we had over 30 questions that we couldn't respond to live. So we followed up on them all via email and I have included a few for gene...

Troubleshooting Outbound Email Part 2 of 6: Notification Fails to Create sys_email Record

Our last video, Troubleshooting Outbound Email Part 1 of 6: Introduction, explained how the outbound email process works in a healthy instance. This video shows how to troubleshoot at stage 2 of this ...