A Lean (mean) ServiceNow release process

I came back from Knowledge13 two weeks ago energised, motivated and inspired by ServiceNow customers, partners and employees. I also came back with two main pieces of feedback from speaking to custome...

ServiceNow Platform Power: The Knowledge13 CreateNow Hackathon

Knowledge13 had plenty of labs and breakout sessions devoted to the ServiceNow Service Automation Platform, the new App Creator, and the range and value of customer-created applications. But if you re...

Getting number of days in a month (server or client-side)

Lately, I've found myself searching the World Wide Web - isn't that just fun to say? - for common JavaScript solutions for basic tasks like getting the number of days in a month. The common solutions ...

What three fourths of Knowledge attendees learned in Vegas. Stay thirsty, my friends.

I spent Memorial Day weekend being a daddy turtle in the pool (hello again family, I missed you!) and re-living Knowledge13. I have a novel worth of notes and pictures from the event that are Red Bull...

The Challenge of Sparking Imagination in Application Development

The challenge of unleashing a powerful platform on the minds of innovative spirits is managing the volume of creativity produced.Last week, I had the privilege of both attending my first Knowledge eve...

TechNow Ep 6 | Script Includes

Andrew and Chuck LOVE script includes. Watch the next TechNow episode to find out the benefits script includes have. You will soon improve the effectiveness and efficiency of creating and maintaining ...

CMDB: From "Configuration Management Database" to "Control My **** Business!"

If you listen to many ServiceNow customers and partners -- those who spoke at Knowledge13 and others -- two common messages emerge regarding CMDBs.1. The CMDB can enable significant value across all S...

ServiceNow's App Creator: The Dawn of "BYOD 2.0"

In the old days, like last year, "BYOD" meant "bring your own device," a trend of letting users connect to corporate networks with their own devices. This trend creates a sometimes daunting management...

Need a cure for that post-KNOW13 hangover that you have?

No fear, Education Services is here!As I mentioned in a previous post, we delivered another pre-conference training event at Knowledge with solid results. If you did not get to attend or did and are l...

How to get the most of your K13 Experience, Post-Knowledge.

Knowledge13 was a real blast. There were so many opportunities for its 4,000 guests to experience and learn new perspectives on how ServiceNow can be applied. When it comes to technology platforms, it...

Getting Ready for Implementation

So, we're all back from our annual Knowledge event and I thought I'd put this blog together based on the panel discussion I moderated at the conference, the discussion was called 'Getting Ready for Im...

Chat History in an Incident...With a Little Help from Ajax....

I'll admit it, I've been lazy with giving back to the ServiceNow Community, but after a brief conversation with John Roberts a few weeks ago, I definitely feel motivated to get off my tuches and get b...

Cloud Provisioning with ServiceNow: Consolidation, Consumerization, Automation and Orchestration

Got cloud computing? Then you've probably got virtual machines (VMs) to provision and manage. Which means you've probably got problems. One problem: VM sprawl. Uncontrolled growth of VMs across your e...

Open Google Map from a Location Record

This week I'm blogging from Knowledge13 in Las Vegas! So far it's been a fantastic conference with lots of great content and it's been fun to meet with so many people interested in improving their Ser...

App Creator: Application Development for the Rest of Us!

Finally. A platform that enables regular people to create meaningful business applications. Without coding, and without creating more work and pain for their colleagues in IT.ServiceNow has announced ...

Orange is the new black. An introduction to ServiceNow for iPad.

[Written earlier, posting now to coincide with today's launch of ServiceNow for iPad] I'm 35,000 feet in the air leaving Amsterdam. Reflecting on a special visit with our (large… growing… amazing...) ...

2013 Innovation of the Year Award: FINALISTS

This year, submissions more than doubled what we've ever had for the Innovation of the Year award. Over 45 organizations have developed innovative applications on the ServiceNow platform or leveraged ...

P90X? So 2012. Try the App Creator.

That ripped dude on the infomercial works too hard and uses too much tanning oil. If you're an application owner looking to achieve greatness no need to pump keyboard iron any more. What once required...

Twitter hashtag #know13 is getting busy - only a few days to go!

I only hacked together my #know13 twitter archiver yesterday but I can see the buzz around Knowledge 13 in Las Vegas building already.Yesterday (Friday) there were ~460 tweets - customers, prospects, ...

What happens in Vegas, stays in Vegas, or maybe not?

Whilst it is true that Know13 will provide you the ideal opportunity to network with your peers, have you ever wondered why at every year your peer's cannot wait for this unique learning experience to...