IT Asset Management

On the 21st of November 2013, we at ServiceNow presented a webinar entitled "Winning The IT Asset Management Challenge". I was joined by my esteemed colleagues David D'Agostino and Andy Crosby and we ...

Your Knowledge14 Presentation: The Gift That Keeps On Giving - To You!

My esteemed colleague Stephen Mann has waxed eloquently about why you should speak at Knowledge14 next April in San Francisco. Stephen argues persuasively that the conference gives you an opportunity ...

Team Development: release higher quality apps faster while your competitors crown the next boy band

Every Boeing 767 has 3.1 million parts of which about a million are screws. Developing enterprise software makes me yearn for simpler pursuits like building airplanes. Let's just say the mechanics uni...

My Top 21 Tools I Use For Developing Integrations

When working with customers on integrations, I have noticed that there are quite a few tools that I was taught about by both my trainer (John Andersen) and co-worker (Chris Maloy) that I use every day...

Answer: 59% So what's the question?

I'm a big fan of game shows and when I was a full-time trainer, I used to incorporate games like Amazing Race and Jeopardy into my classes. If I gave you the answer of 59%, which one of the following ...

SIAM - More Than Just The Latest IT Acronym

Service integration and management (SIAM), service integration, or multi-sourcing services integration (MSI) isn't new. Global research firms, such as Forrester and Gartner, were producing SIAM-relate...

28 nov webdémo du n °1 prise en main í  distance #bomgar multi-os sécurisé intégrable í  #servicenow http://goo.gl/w5rF3c

Bonjour,Faites comme notre client Université de Toulouse (voir étude de case attachée), choisissez Bomgar (http://www.imakumo.fr/bomgar/), le numéro 1 de la prise en main í distance en entreprise inté...

Gartner Symposium/ITxpo 2013 Barcelona: IT in the lead

Yesterday, I attended the CIO Panel "Leading in a Digital World", here at Gartner Symposium/ITxpo in Barcelona, led by Gartner's Graham Waller and Mohammed Khalid. Participants: Elisabet Pinilla (AXA)...

What's New In The ServiceNow Dublin Release?

Ah Dublin, often quoted as a favorite city or one that's near the top of a global traveler's bucket list — who wouldn't want to sample the beauty, history, culture, food, and people of the city that s...

The mobile enterprise is dead. There, I said it.

For a decade we've been hailing the ascendance of mobile for business, celebrating CIOs who can spell "4G", and waving the victory banner high above every technology project that extends beyond an Eth...

Speak At Knowledge 14: It’s Time To "Pay IT Forward"

Remember the film "Pay It Forward" starring Kevin Spacey, Helen Hunt, and Haley Joel Osment? Where Haley Joel Osment's troubled youngster is set a social studies assignment by Kevin Spacey to think of...

ServiceNow Education Services Team Introduces Asset Management Training Course

The ServiceNow Education Services team recently introduced a new training offering for people interested in learning more about ServiceNow's Asset Management application. This is a 3-day technical cou...

FEEDBACK REQUESTED: How do you (con)figure?

We are looking for your feedback! Are you on board the CMDB train? Are you trying to figure out how to get value from the data you have in your database?Since I began developing our new Asset Manageme...

The, Or Should I Say Your, Service Management Call To Action

In the blog post, The itSMF USA IT Service Management Think Tank AKA "The Revolutionary Network" I said that: "At this year's joint itSMF USA and HDI conference — FUSION13 — something is brewing."I th...

IT Service Management Tips Alert: ITSM Goodness At FUSION13

At this year's joint itSMF USA and HDI conference — FUSION13 — independent management consultant Barclay Rae brought his own brand of IT service management (ITSM) improvement to Nashville. That's ITSM...

October 2013 Index of PaaS Activity: why Havana won't smoke out OpenStack competitors

The Index of PaaS Activity (IPA) crept backward this month, slipping 2.75% to close at 113.4. The broader S&P 500 was up 4.7% during the period. PaaS-related tweet volume was down significantly (-17.9...

Using Orchestration to rename an AD user using CMDLETS

This blog is a followup to the previous blog I did about using AD CMDLETS:http://community.servicenow.com/blog/christophermaloy/running-active-directory-cmdlets-your-workflow-powershellandhttp://commu...

A new insight on Related List and Relationships

I wanted to share a new insight I had into ServiceNow. Many of us know that when you create tables, that contain references to other tables, they show up in the related list you can include on the for...

The itSMF USA IT Service Management Think Tank AKA "The Revolutionary Network"

At this year's joint itSMF USA and HDI conference — FUSION13 — something is brewing. I know it's getting close to Halloween but this involves creatures of a different kind: IT industry notables, pundi...

Arne Josefsberg: "The Enterprise IT Cloud"

At the three recent EMEA NowForums ServiceNow Chief Technology Officer Arne Josefsberg spoke of "The Enterprise IT Cloud." A mix of where cloud is today and where it will be in the future — that cloud...