Fred Luddy: "The Future of Now"

At the three recent EMEA NowForums ServiceNow founder and Chief Product Officer Fred Luddy spoke of "The Future of Now." A mix of the future of IT and the future of ServiceNow — two futures that are i...

Frank Slootman: "The End Of No, The Beginning of Now"

At the three recent EMEA NowForums ServiceNow President and CEO Frank Slootman spoke of "The end of No. The beginning of Now."It's about how enterprise IT organizations need to move away from what the...

Policy? Standards? Bah! Humbug!

Languages are some of the most complex and evolving beasts out there. Even within a single language, we cannot agree on the spelling of words. Can I kick your tires? Or is that tyres? If your behavior...

NowForum - Executive presentations now available

8, 9 and 10 October, ServiceNow hosted 3 well-received customer events in Paris, Mainz and London. Besides customer presentations by some of the largest enterprises in Europe (expect a separate blog p...

Creation of hardware CIs in the upcoming Dublin release

I have heard in the past from our professional services folks who wanted to implement some type of approval process when a new CI was created by Discovery. I don't remember all the details, but it was...

Experiences Implementing ServiceNow Discovery (Part 2 of 2)

This is the second, and probably final, installment of a two-part article on our implementation of Discovery. Part 2 describes things to watch out for, and recommended best practices with implementati...

Managing beer and bratwurst... with NCC Solutions at NowForum

Yesterday a team from NCC Solutions, a Munich based ServiceNow partner, sat down to build an application to demonstrate to the attendees of the NowForum event in Mainz.The CreateNow Custom Application...

The first Hackathon entry.. before we've even started in Paris

We've been planning the CreateNow Custom Application Hackathon for a while now and we've had time to really think about what we want to achieve from the contests.We want to allow our customers, partne...

Export data from ServiceNow to XML with Perl

ServiceNow offers a number of out-of-box ways to export its data. However, other than the ODBC driver, all of the export mechanisms have record limits placed on them so as not to bring down the instan...

Experiences Implementing ServiceNow Discovery (Part 1 of 2)

A few days ago we had an outside company contact our group with questions on what it took us (resources, time, etc.) to implement ServiceNow Discovery in our environment. Since we have been running Di...

IMAKUMO - Formation "System Admin" du 4 au 6 Novembre

Cours Officiel ServiceNow « System Admin ServiceNow »La formation "System Admin ServiceNow" couvre l'ensemble des fondamentaux de ServiceNow. Elle est animée par un formateur accrédité ServiceNow et e...

NowForum: Get More Out Of Your IT Service Management Tool

Many organizations have invested significantly in IT service management (ITSM) people, processes, and tools; some have invested and reinvested in a multitude of different vendor tools over the years. ...

Do You Have What It Takes? Asset Management Course Announcement

No, this is not another recruiting message (though we are still hiring!). This is a post about Asset Management.What are your favorite assets? Ok, well... apart from family and friends... (do you real...

Jello - A tiny converter from Javascript to Apache Jelly

JelloA small Javascript library to convert Javascript → Jelly.What is Jello and Why do you want to use it:Jello is a tiny converter which converts Javascript to Apache Jelly. It basically works by c...

The pathetic pace of cloud adoption is our fault. Here's what needs to change.

Cloud confusion triggers anemic month for Index of PaaS ActivityI attended the Hosting & Cloud Transformation Summit last week in Vegas. It's the 451 Research confab that feels like it was intended fo...

Team development and CreateNow Polo shirts

No-one is smarter than all of us.Application Development is a team sport. We succeed and fail as teams of product owners, developers, testers and writers.I spend at least 8 hours a day and 5 days a we...

NowForum: The CIO Holy Grail - Reducing IT Costs AND Improving Service

The ServiceNow NowForums in Paris , Mainz , and London are just around the corner. The events are a tasty blend of: Insight from industry thought leadersCustomer success storiesPartner showcases and c...

The Path to IT Transformation: Walk, Then Run, Then Soar

In a previous post, I offered some observations intended to help you to decide if your enterprise is ready for IT transformation. To follow up, some observations concerning the path that will get you ...

Using Orchestration to move an AD user to another OU container

This blog is a followup to the previous blog I did about using AD CMDLETS:http://community.servicenow.com/blog/christophermaloy/running-active-directory-cmdlets-your-workflow-powershellThis is a speci...

Pre Calgary Update Set Version Generator

I was developing an application in Calgary and when I was done, I created an Update Set of my application. This Update Set was only compatible with Calgary and my customer was on Aspen. With the help ...