It starts out innocently enough: a server you manage needs a quick patch update installed, so you figure you'll make the modifications on the fly, and just get it done. A couple clicks of a mouse, and next thing you know, a service running on that server comes to a screeching halt—all because of a pesky little change. Could this have been avoided? Absolutely. That's where change management comes in. Change management gives you the ability to proactively manage risk by enabling beneficial changes to be made with minimal disruption to IT services. Something that would have been helpful prior to your update-on-the-fly fiasco!
ServiceNow makes the change management process easy by providing the tools and visibility you need to automate and administer the change and release lifecycle. With ServiceNow, you can reduce the cost and risk of rapid, ongoing changes with capabilities such as an intuitive change calendar, dynamic risk and impact calculation, and change collision detection. You'll also benefit from a CAB workbench to manage the Change Advisory Board meeting setup and approval process.
Even if one bad change slips through the cracks, you can still measure the negative impact to IT service quality and identify which changes caused incidents to occur. This will allow you to track successful versus unsuccessful changes, so you can make more informed decisions in the future.
Are you ready to take the next step in your ITSM journey?
Join us on Wednesday, June 28th for a live webinar on how to get up and running quickly with Change Management in ServiceNow. Product experts will provide a crash course on change management basics, guidance surrounding the role of Change in business processes, and technical tips and tricks for carrying out implementation. You'll walk away with the practical advice and resources you need to make progress within your own IT organization.
Reserve your spot, register here!
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