Comparing AuditoriaAI with ServiceNow NOW Assist

[Jeff Benedict]

I am actively working with a client to stand up a case management solution in support of their finance shared services, covering key functions of supply chain, AP, AR, vendor master data and travel & expense.  One of the asks was to evaluate if AuditoriaAI would be better suited to their requirements compared to ServiceNow NOW Assist.  Included here are some of comparative points we framed to help with making a roadmap decision.

Both AuditoriaAI and ServiceNow NOW Assist have emerged as powerful tools aimed at improving operational efficiency and streamlining complex workflows using artificial intelligence and automation. However, while both tools serve similar overarching purposes, they offer distinct features and cater to different aspects of business needs.

Overview of AuditoriaAI

AuditoriaAI focuses primarily on automation in finance operations. It leverages advanced AI technologies to handle repetitive and time-consuming tasks in financial departments, such as accounts payable, accounts receivable, audit processes, and compliance management. AuditoriaAI aims to free up human resources for more strategic roles by promoting efficiency and accuracy in financial data processing. Built with deep learning models, the platform automates data extraction, invoice processing, and financial reconciliation while continuously learning and adapting to the organization's financial workflows.

Overview of ServiceNow NOW Assist

ServiceNow NOW Assist represents a broader approach to enterprise automation, targeting a diverse array of business functions beyond finance, including IT service management (ITSM), customer service, HR service delivery, and more. NOW Assist incorporates AI and machine learning to optimize service workflows, improve customer support, and reduce downtime through predictive analytics. It enables businesses to integrate various service processes into a unified platform, allowing for streamlined operations and improved user experiences.

Comparative Features

Focus and Specialization

• AuditoriaAI: Specializes in finance operations, particularly in automation of routine tasks within accounts payable, accounts receivable, and compliance sectors. Designed for teams looking for high specialization in financial workflows and data automation.
• ServiceNow NOW Assist: Offers a multi-faceted platform suitable for varied operational sectors – IT, HR, Customer Service, Security Operations, and more. It is ideal for organizations requiring an all-encompassing digital transformation across multiple departments.  NOW Assist can also utilize the full power of the platform to integrate data and trigger workflow executions.

Automation and AI Capabilities

• AuditoriaAI: Equipped with finance-specific deep learning models focused on automating financial transactions, audit trails, and compliance checks. Processes invoices, reconciles accounts, and ensures data accuracy, reducing human error in financial data management.
• ServiceNow NOW Assist: Leverages machine learning to predict issues before they arise, automate customer support with chatbots, and streamline HR processes. It provides preventive maintenance for IT systems and uses AI to recommend solutions and automate ticketing workflows.

Integration and Scalability

• AuditoriaAI: Seamlessly integrates with major ERP systems such as Oracle, SAP, and NetSuite. Tailored to finance teams in medium to large enterprises, providing scalable solutions specific to financial operations.
• ServiceNow NOW Assist: Offers extensive integration capabilities with various enterprise applications through APIs, connectors, and custom scripts. It supports scalability across multiple business units, making it suitable for large enterprises looking to streamline operations on a grand scale.

User Experience and Customization

• AuditoriaAI: Provides user-friendly dashboards tailored to financial metrics and KPIs, giving finance professionals intuitive control over the automation processes. Customization is geared towards specific financial workflows.
• ServiceNow NOW Assist: Features a highly customizable interface catering to diverse departmental needs. Flexibility in adapting to different workflows and personalized dashboards for teams ranging from IT to HR.

Compliance and Data Security

• AuditoriaAI: Emphasizes compliance with financial regulations and data security, incorporating audit trails, access controls, and secure data handling protocols specific to finance.
• ServiceNow NOW Assist: Focuses broadly on enterprise security standards, including IT governance, risk management, and compliance (GRC), ensuring data security across various business operations.

The decision between AuditoriaAI and ServiceNow NOW Assist ultimately hinges on your organization’s unique needs and strategic objectives. For organizations concentrated on automating finance operations with high precision, AuditoriaAI provides specialized solutions and advanced AI capabilities designed specifically for financial workflows. In contrast, companies seeking an all-encompassing digital transformation across various departments might find ServiceNow NOW Assist more beneficial, thanks to its extensive integration capabilities, scalability, and versatile automation features.

Our particular client is inclined towards NOW Assist due to their existing strategic investment in the ServiceNow platform. This choice leverages the already integrated systems and automations, further enhanced by the extensibility available through the NOW Assist skill kit. It is important to note, however, that this is a rapidly evolving field, and both AuditoriaAI and ServiceNow NOW Assist are likely to undergo significant advancements in the coming year.

I would love to hear your thoughts on the AI solutions you are currently using or considering.