CSM Communities and Now On Now at Knowledge 2019

[lawrence_eng]

If you're attending Knowledge 2019 and are curious about this community, how it works, and how you (as a ServiceNow customer) can implement or improve your own online community, there's a ton of content just for you.

In terms of sessions, here are a few you might be interested in:

Delivering on the Customer Service Management vision

• Tues, May 7, 2:30 pm to 3:10 pm
• Wed, May 8, 4:30 pm to 5:10 pm

A better customer experience using self-service

• Tues, May 7, 10:30 am to 12:10 pm
• Wed, May 8 1:30 pm to 3:10 pm

Self-Service through Knowledge and Communities

• Wed, May 8, 11:30 am to 12:10 pm
• Thur, May 9 1:30 pm to 2:10 pm

Now on Now: Using our own CSM product suite to offer self service and industry leading support

• Thur, May 9, 11:30 am to 12:00 pm

You will also find a number of ServiceNow Community superstars in attendance. See: Leaderboard , ServiceNow Leaders , ServiceNow MVPs

Be sure to say hi and give a high five to your fellow community members who help you with your questions or write the blog posts you love to read!

If you're a SNUG/SIG member, you will want to visit the SNUG Area.

Last but not least, you'll find the Community Team at their own booth (I plan to spend time there as well!). You will mostly find me at the Community station within the Now On Now area. I'll be happy to share how we implemented CSM Communities at ServiceNow. Come with your most pressing needs and brilliant ideas regarding how to improve this site.

See you in Las Vegas!