Make the case for service excellence
The quality of customer service is what separates today’s market leaders from the rest of the pack. But it takes more than just good intentions to deliver great service—you also need the technology that can help your entire organization focus on delivering the best possible customer experiences, today and into the future.
In this webinar, ServiceNow’s Terise Vick, CSM advisory solution architect, and Michael Runda, CSM transformation consultant, discuss ServiceNow Customer Service Management and how to use it to transform your approach to customer service. The webinar gives you:
- An overview of the key tools and capabilities of ServiceNow Customer Service Management
- A discussion of the latest best practices in customer service
- A look at how other market‑leading companies use ServiceNow to transform the quality of service they provide
Tuesday, December 10, 2019
Start time 9:00 AM PT | Noon ET
duration 1 hour
