Event collection from ThousandEyes

[JF Muller]

The what and why...

ThousandEyes integration has already been subject to a video and to a very good article on the community. (here)

So why creating another article on this subject?

The approach taken by the above mentioned post is using Scripted REST while this one is using an Event Management Listener Transform Script.

The script code is in this one ready to use and can be downloaded via a link below.

How?

The setup on ThousandEyes side is similar:

• Create a test in Thousand Eyes
• Create an alert rule that gets triggered.
• The next step slightly differ form the Scripted REST approach
• Update notification for the alert and point a new webhook to the following endpoint:

https://<instanceName>.service-now.com/api/global/em/inbound_event?source=thousandeyes

On the ServiceNow side:

• you just have to download this update set
• and to import it in your instance.
• • System Update Set - Retrieved Update Sets - Import Update Set from XML 

The transform logic can be modified under:

• Event Management - Listener Transform Scripts : "ThousandEyes Events Transform Script"

Hope this could ease the integration.

Feel free to provide feedback