When you’re at the forefront of medical technology, innovation is in your DNA. That’s why Becton Dickinson (BD) embarked on an ambitious shared services program to accelerate and streamline how the company works—a program that now empowers 190,000 employees, partners, and customers around the world. ServiceNow is BD’s global service delivery platform, powering hundreds of services ranging from finance and procurement through to sales and customer care.
ServiceNow training and certification is critical for BD’s shared services success. In fact, the company sees ServiceNow training is at the heart of the way they work. That started from day one, when BD trained its developers to ensure a smooth initial implementation. Since then, ServiceNow has become a standard part of how BD maintains and grows it ServiceNow instance. With ServiceNow training and certification, BD:
- Gets the skills and knowledge it needs to continually add new, high-value capabilities to its ServiceNow platform.
- Increases the value of its existing ServiceNow apps by learning about the latest and greatest capabilities in each ServiceNow release.
- Chooses the right partners by looking for partners who invest in ServiceNow training.
- Gets the knowledge and insights it needs to manage and govern partners effectively.
- Builds a skilled, motivated, and flexible workforce that allows it to scale its capabilities and deliver value faster.
Want to know more? We recently spent time with Tricia Johnson, who runs BD’s ServiceNow platform team. You can find out all about our conversation in this case study.
