Your organization has chosen ServiceNow HR Delivery to be the strategic platform for employee experience. Now you need integrate it with your systems (i.e. HR, Learning, Payroll, etc.) to best support your employees.
To help with this, I’ve highlighted 4 questions to consider when understanding the importance of system integrations and what options are available.
How do integrations to ServiceNow HR Service Delivery enhance the employee experience?
Human Capital Management (HCM) covers an extensive number of applications that support the activities of human resources, payroll, talent management, recruiting, time and attendance, benefits, and more. Whether you support these activities with a comprehensive HCM suite (e.g. SAP SuccessFactors, Oracle, or Workday) or with multiple vendors, it’s important to provide your employees a seamless experience during moments that matter. Having integration between ServiceNow and your HCM suite will provide your employees a single experience to make requests across HR, IT, Workplace Services, and enable them to get work done, rather than having to constantly 'swivel chair' across multiple applications.
What are the typical use cases for integration with HR Service Delivery?
- Synchronizing employee profiles and other data between the HR Service Delivery and the HR management system (HRMS)/HCM
- Giving employees access to applications they need to perform their roles through identity management providers
- Provide employees a single to-dos list
- Requesting pre-employment screening (background check, reference check, drug-screening)
from third-party background check systems and receive results - Pre-populating HR Cases for Call Center Agents with available information by building an integration with their telephony provider
- Electronically signing of documents during the new hire onboarding process
- Automating other processes such as Learning (i.e. take a training course), Payroll (i.e. view payslips), and Workforce Management (i.e. make time off requests) all within ServiceNow
What pre-built integrations are available for the ServiceNow HR Service Delivery solution?
There are several integrations prebuilt by ServiceNow and partners available on the ServiceNow Store. When you go to the ServiceNow Store, click on the Integrations tab and then select Offer By to filter by Partners and/or ServiceNow. Then select the products under the Human Resources Service Delivery section.
If there is an integration you are interested in learning more about, click on the applicable tile. More to come, so check back and watch out for release news.
Some of the most popular integrations include:
- SAP SuccessFactors integration: Synchronize employee profiles and to-dos between ServiceNow HR Service Delivery and SAP SuccessFactors
- Cornerstone OnDemand integration: Access learning tasks and to dos in the Employee Service Center
- Workplace from Facebook integration: Enable employee collaboration from anywhere
- Okta, Microsoft Azure AD, & SailPoint integrations: Automate account provisioning and enable your employees to request real-time access to the right apps and tools through a single enterprise single-sign-on (SSO) account which can also help your organization streamline and automate the onboarding and offboarding experiences for employees
- Adobe Sign & DocuSign integrations: Use electronic signature to prepare, manage, and track HR agreements across the employee lifecycle
- CIC Plus integration: Enable new hires to complete tax withholding elections during the onboarding process
How can I integrate to other third-party HR management systems?
Not all integrations are delivered out-of-the-box. You can contact your ServiceNow account team, work with your partner, or build your own integration using the platform’s integration capabilities which include:
- IntegrationHub: Automate integration tasks using ServiceNow-built components for Flow Designer, or develop custom integrations
- HR Service Delivery Integrations Framework: Integrate HR Service Delivery with a third-party HR management system to synchronize employee profiles, employee to-dos, and other data between the two systems.
Learn more:
- Custom third-party HR management system integrations
- How can I extend ServiceNow with third-party apps and integrations from the ServiceNow Store?
- Implement integrations with ServiceNow
- HR Integrations – Integrating with HR Management System
- Orlando Integration Enhancements for HR
Please mark this blog as 'helpful' if it was and add any comments, questions, and your best practices below.
Eric Gerstein, Technology Partnerships at ServiceNow
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