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  • Drive clinical excellence and improve care outcomes with a connected system.

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Now Platform New York Release
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  • New desktop and native mobile capabilities make everyday work simple and easy.

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HR Service Delivery

Discover the power of the employee experience platform.

Eliminate frustration and improve employee satisfaction with efficient, intelligent services.

Give employees the service experience they deserve.

Don’t just take our word for it

See how companies like yours use HR Service Delivery to deliver great employee experiences.

FINANCIAL SERVICES

Productivity increased by 99%

AMEX GBT reclaimed 18K hours of productivity per year with a superior onboarding experience.

Healthcare

$9M saved over 3 years

CHRISTUS Health streamlined the delivery of HR services and achieved significant annual savings.

Retail

1,000 days per year reclaimed

By integrating ServiceNow with Workday to automate onboarding, Overstock regained lost productivity.

Capabilities that scale with your business

HR Service Delivery groups key applications into scalable packages that can grow with you as your needs change.

Case and Knowledge Management

Standardize documentation, interactions, and fulfillment of employee inquiries and requests.

Employee Service Center

Provide a single place where employees can quickly get all the services they need.

Enterprise Onboarding and Transitions

Automate onboarding and other employee lifecycle events that span multiple departments.

Mobile Onboarding

Guide new hires through the employee onboarding process with a purpose-built mobile app.

Now® Mobile

Simplify employee self-service with a native mobile app for requests and actions.

Employee Document Management

Secure, retain, access, and purge employee files with ease using paperless document management.

Performance Analytics for HR Service Delivery

Reduce inefficiencies by reporting and analyzing service delivery performance and quality.

Virtual Agent

Resolve issues faster and scale your organization with intelligent chatbots.

Predictive Intelligence

Categorize general inquiries automatically by combining machine learning and historical data.

Deliver powerful enterprise HR services to employees

We play nice with existing software

HR Service Delivery easily integrates with other cloud and on‑premises HCM systems you already use.

Slack

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Communicate transparently and reach resolution faster by connecting Slack in the Integration Hub.
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Microsoft

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Manage network events by automatically generating incidents and assigning work to the correct party.
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ServiceNow latest release brings mobile to the enterprise

What’s new in New York

Break down silos, provide frictionless employee service, and increase productivity. The Now Platform New York release delivers new innovations in enterprise mobile, intelligence, and workspaces.

Slack

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Communicate transparently and reach resolution faster by connecting Slack in the Integration Hub.
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Join us at a live or virtual event

INDUSTRY EVENT

HR Tech: October 1-4

Talk with us about the next-gen employee experience in Las Vegas in October.

SERVICENOW EVENT

Now at Work: Fall 2019

Join an event near you and learn how to create great work experiences.

SERVICENOW EVENT

Future of Work: Fall 2019

Discover new ways to inspire innovation at this engaging ServiceNow event.

Choose a package

Find the HR Service Delivery package that works for your business.

Standard

(4)
  • Case and Knowledge Management
  • Now Mobile
  • Employee Document Management*
  • Performance Analytics for HR Service Delivery*
  • Employee Service Center*
  • Virtual Agent
  • Predictive Intelligence
  • Enterprise Onboarding and Transitions*
  • Mobile Onboarding**

Professional

(7)
  • Case and Knowledge Management
  • Now Mobile
  • Employee Document Management*
  • Performance Analytics for HR Service Delivery*
  • Employee Service Center*
  • Virtual Agent
  • Predictive Intelligence
  • Enterprise Onboarding and Transitions*
  • Mobile Onboarding**

Enterprise

(9)
  • Case and Knowledge Management
  • Now Mobile
  • Employee Document Management*
  • Performance Analytics for HR Service Delivery
  • Employee Service Center*
  • Virtual Agent
  • Predictive Intelligence
  • Enterprise Onboarding and Transitions*
  • Mobile Onboarding**

* Available to license separately
** Included as part of Enterprise Onboarding and Transitions

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

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