HR Service Delivery | Enterprise HR Automation Software | ServiceNow

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SERVICENOW HR SERVICE DELIVERY

Give Employees the Service Experience They Deserve

Put an end to the frustration employees feel when trying to get service from HR. By delivering fast and personalized service, even for processes that span beyond HR, employees will be more satisfied and productive.

ServiceNow® HR Service Delivery is an integrated suite of applications designed to create a consumer‑like service experience, while increasing HR productivity. Whether it’s a simple request for information, or a multi‑departmental process like onboarding, employees finally have a single place for all their service needs.

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With HR Service Delivery, You Can…

Make is easy for staff to find information and get answers to their questions, plus reach the HR help desk, in one self-service portal.

ServiceNow software user interface depicting how human resources cases can be automatically assigned to the best qualified expert in human resources or another department like payroll.

Use ServiceNow technology to break organizational silos and develop an on-boarding approach that integrates the tasks of Human Resources and other functions.

Connect HR teams with other functions to resolve cross functional issues.

Be more strategic using dashboards that tell you the most common staff questions and issues so your HR function can focus on benefits or whichever topics are most urgent in your organization.

1.

Improve Employee Satisfaction

Make it easy for employees to quickly get the HR services they need.

2.

Increase HR Productivity

Reduce repetitive tasks and use fewer resources to serve more employees with automated workflows and case management.

3.

Onboard New Hires With Ease

Easily set up and manage onboarding workflows across multiple departments for increased efficiency and a consumer-like service experience.

4.

Deliver Enterprise Service

Automatically route tasks to other departments, like IT or facilities, and gain full visibility across the end-to-end process.

5.

Optimize Service Delivery

Drive staffing efficiencies and improve service levels with visibility into the volume and types of employee requests.

CALCULATE ROI

Choose What's Right for You

Applications
Case and Knowledge Management

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Case and Knowledge Management

Standardize the documentation, interaction, and fulfillment of employee inquiries and requests
Employee Service Center

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Employee Service Center

Provide a single place for employees to quickly and easily to get all the HR services they need
Enterprise Onboarding and Transitions

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Enterprise Onboarding & Transitions

Easily automate onboarding and other employee lifecycle events that span multiple departments

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Enterprise

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Explore the HR Service Delivery Applications

Case and Knowledge Management

Standardize the documentation, interaction, and fulfillment of employee inquiries and requests

Employee Service Center

Provide a single place for employees to quickly and easily get all the HR services they need

Enterprise Onboarding and Transitions

Easily automate onboarding and other employee lifecycle events that span multiple departments

You can also get all the capabilities of the Now Platform

Achieve Your Business Outcomes Faster With Global Services

Learn more about our prescriptive, outcome‑based service packages for HR Service Delivery to ensure you continually realize value from your ServiceNow investment. View our service packages for HR Service Delivery:

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Or explore our product‑based Learning Paths and all Services

What Customers Are Doing With HR Service Delivery

REPURPOSES

$719K

WORTH OF WORK

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$1M

ANNUAL SAVINGS

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1,000

DAYS RECLAIMED ANNUALLY

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VALUE CALCULATOR

The Hidden Cost of Business as Usual

In just 60 seconds, you can calculate the potential value of ServiceNow to your company.

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Companies That Use HR Service Delivery Also Use…

IT Service Management

This powerful platform for managing ITIL processes helps you reduce costs and risk, improve agility, and boost IT innovation.

LEARN MORE VIEW DEMO

Performance Analytics

Puts the power of data in the hands of all stakeholders who are responsible for services.

LEARN MORE VIEW DEMO

NOW ON NOW

How ServiceNow Uses Enterprise Onboarding and Transitions

94%

ACCELERATION IN NEW HIRE IT PROVISIONING

$325,000

SAVED PER YEAR IN HR SERVICE DELIVERY COSTS

4,000

HOURS SAVED PER YEAR BY AUTOMATING ONBOARDING ACTIVITIES

86%

EMPLOYEE ONBOARDING SATISFACTON

SEE THE DETAILS BEHIND THE DATA

Featured Content

WEBINAR

What Modern HR Looks Like

Learn how Whirlpool makes it simple, efficient, and effective.

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CASE STUDY

Benefits of an Employee Service Center

Learn how Magellan Health transformed HR Service Delivery.

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ANALYST REPORT

Your Market Guide to HR Solutions

A Gartner analysis on technology vendors for Human Capital Management (HCM) transformation.

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Resources

ANALYST REPORTS

Modernizing HR Service Delivery for the Digital Workforce

The Total Economic Impact™ of ServiceNow HR Service Management

EBOOKS

Simplify Your HR Service Delivery

INFOGRAPHICS

Is Your Office Draining Employee Productivity?

How to Consumerize the Employee Service Experience

WEBINARS

How Express Scripts Optimized HR Service Delivery

Campbell Soup: Building a Sustainable Shared Services Program

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