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HR Service Delivery

Learn how our customers realize ROI using ServiceNow HR Service Delivery.

Improve productivity by streamlining the employee service experience with intelligent workflows.

Deliver the right experience to employees anywhere.

Don’t just take our word for it

See how companies like yours use HR Service Delivery to deliver great employee experiences.

ENERGY

85+ Net Promoter Score for HR

Suncor unleashes the potential of its people with ServiceNow.

TRANSPORTATION

4 days average service turnaround

Scoot Airlines delivers low-cost, high-service aviation.

HEALTHCARE

90% case deflection

Sanford Health unifies the employee experience across HR and IT.

Capabilities that scale with your business

HR Service Delivery groups key applications into scalable packages that can grow with you as your needs change.

Universal Request

Provide a unified employee service experience and improve agent collaboration.

Case and Knowledge Management

Standardize documentation, manage employee relations, and fulfill requests.

Employee Service Center

Provide a single place where employees can quickly get all the services they need.

Enterprise Onboarding and Transitions

Deliver great employee experiences across the moments that matter.

Now Mobile

Simplify employee self-service with a native mobile app.

Employee Document Management

Secure, retain, access, and purge employee files with ease.

Performance Analytics

Gain insights to help you improve service experiences and agent workloads.

Virtual Agent

Resolve issues faster and support employees 24/7 with intelligent chatbots.

Predictive Intelligence

Categorize general inquiries automatically by combining machine learning and historical data.

Employee Journey Management

Build complete workflows across the enterprise to support employee journeys.

Agent Workspace

Improve agent efficiency for a better employee experience.

Employee Relations

Manage sensitive employee requests and cases with care.

Alumni Service Center

Stay connected and engaged with your former employees.

Mobile Agent

Make it easy for agents to triage, act on, and resolve requests on the go.

ServiceNow latest release drives innovation and agility

What’s new in the Quebec release

Drive innovation, agility, and productivity with new workflow solutions in the Now Platform Quebec release—the platform of platforms for 21st century enterprises.

Slack

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Communicate transparently and reach resolution faster by connecting Slack in the Integration Hub.
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Choose a package

Find the HR Service Delivery package that works for your business.

Standard

(4)
  • Case and Knowledge Management
  • Now Mobile
  • Agent Workspace
  • Mobile Agent
  • Universal Request
  • Employee Relations
  • Employee Service Center1
  • Performance Analytics1
  • Virtual Agent
  • Predictive Intelligence
  • Employee Journey Management
  • Enterprise Onboarding and Transitions1
  • Alumni Service Center
  • Employee Document Management1

Professional

(10)
  • Case and Knowledge Management
  • Now Mobile
  • Agent Workspace
  • Mobile Agent
  • Universal Request
  • Employee Relations
  • Employee Service Center1
  • Performance Analytics
  • Virtual Agent
  • Predictive Intelligence
  • Employee Journey Management
  • Enterprise Onboarding and Transitions1
  • Alumni Service Center
  • Employee Document Management1

Enterprise

(13)
  • Case and Knowledge Management
  • Now Mobile
  • Agent Workspace
  • Mobile Agent
  • Universal Request
  • Employee Relations
  • Employee Service Center1
  • Performance Analytics
  • Virtual Agent
  • Predictive Intelligence
  • Employee Journey Management
  • Enterprise Onboarding and Transitions1
  • Alumni Service Center
  • Employee Document Management1

1 Available to license separately.