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HR Service Delivery

Learn how our customers realize ROI using ServiceNow HR Service Delivery.

Improve productivity by streamlining the employee service experience with intelligent workflows.

Deliver the right experience to employees anywhere.

Don’t just take our word for it

See how companies like yours use HR Service Delivery to deliver great employee experiences.

SPORTS

172 games completed safely

NBA & WNBA manage complexity associated with the 2020 basketball season.

ENERGY

85+ Net Promoter Score for HR

Suncor unleashes the potential of its people with ServiceNow.

TRANSPORTATION

4 days average service turnaround

Scoot Airlines delivers low-cost, high-service aviation.

HEALTHCARE

90% case deflection

Sanford Health unifies the employee experience across HR and IT.

Capabilities that scale with your business

HR Service Delivery groups key applications into scalable packages that can grow with you as your needs change.

Universal Request

Provide a unified employee service experience and improve agent collaboration.

Case and Knowledge Management

Standardize documentation, manage employee relations, and fulfill requests.

Employee Center

Provide a single, unified portal for multidepartment service delivery.

Enterprise Onboarding and Transitions

Deliver great employee experiences across the moments that matter.

Now Mobile

Simplify employee self-service with a native mobile app.

Employee Journey Management

Build complete workflows across the enterprise to support employee journeys.

Performance Analytics

Gain insights to help you improve service experiences and agent workloads.

Virtual Agent

Resolve issues faster and support employees 24/7 with intelligent chatbots.

Predictive Intelligence

Categorize general inquiries automatically by combining machine learning and historical data.

Employee Document Management

Provide a secure, unified view of employee documents, from hire to retire.

Agent Workspace

Improve agent efficiency for a better employee experience.

Employee Relations

Manage sensitive employee requests and cases with care.

Alumni Service Center

Stay connected and engaged with your former employees.

Mobile Agent

Make it easy for agents to triage, act on, and resolve requests on the go.

Empower your workforce with employee workflows

Elevate employee services

Give your workforce what they need, when they need it using employee workflows. Embed intelligence into all their interactions to break down silos and unlock productivity.

Choose a package

Find the HR Service Delivery package that works for your business.

Standard

(4)
  • Case and Knowledge Management
  • Now Mobile
  • Agent Workspace
  • Mobile Agent
  • Universal Request
  • Employee Relations
  • Employee Center1
  • Performance Analytics1
  • Virtual Agent
  • Predictive Intelligence
  • Employee Journey Management
  • Enterprise Onboarding and Transitions1
  • Alumni Service Center
  • Employee Document Management1

Professional

(10)
  • Case and Knowledge Management
  • Now Mobile
  • Agent Workspace
  • Mobile Agent
  • Universal Request
  • Employee Relations
  • Employee Center1
  • Performance Analytics
  • Virtual Agent
  • Predictive Intelligence
  • Employee Journey Management
  • Enterprise Onboarding and Transitions1
  • Alumni Service Center
  • Employee Document Management1

Enterprise

(13)
  • Case and Knowledge Management
  • Now Mobile
  • Agent Workspace
  • Mobile Agent
  • Universal Request
  • Employee Relations
  • Employee Center1
  • Performance Analytics
  • Virtual Agent
  • Predictive Intelligence
  • Employee Journey Management
  • Enterprise Onboarding and Transitions1
  • Alumni Service Center
  • Employee Document Management1

1 Available to license separately.