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Consumerize the employee service experience illustration

SERVICENOW HR SERVICE DELIVERY

Give Employees the Service Experience They Deserve

Every day, thousands of HR service requests follow their own paths—moving back and forth between people and departments, creating inefficiencies and lengthy delays. With ServiceNow® HR Service Delivery you can replace these unstructured work patterns of the past and make it easy for employees to get the service they need.

With HR Service Delivery, You Can…

Make is easy for staff to find information and get answers to their questions, plus reach the HR help desk, in one self-service portal.

ServiceNow software user interface depicting how human resources cases can be automatically assigned to the best qualified expert in human resources or another department like payroll.

Use ServiceNow technology to break organizational silos and develop an on-boarding approach that integrates the tasks of Human Resources and other functions.

Connect HR teams with other functions to resolve cross functional issues.

Be more strategic using dashboards that tell you the most common staff questions and issues so your HR function can focus on benefits or whichever topics are most urgent in your organization.

1.

Improve Employee Satisfaction

Make it easy for employees to quickly get the HR services they need.

2.

Increase HR Productivity

Reduce repetitive tasks and use fewer resources to serve more employees with automated workflows and case management.

3.

Onboard New Hires With Ease

Easily set up and manage onboarding workflows across multiple departments for increased efficiency and a consumer-like service experience.

4.

Deliver Enterprise Service

Automatically route tasks to other departments, like IT or facilities, and gain full visibility across the end-to-end process.

5.

Optimize Service Delivery

Drive staffing efficiencies and improve service levels with visibility into the volume and types of employee requests.

Choose What's Right for You

Explore the HR Service Delivery Applications

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Achieve Your Business Outcomes Faster With Global Services

 

Learn more about our prescriptive, outcome‑based service packages for HR Service Delivery to ensure you continually realize value from your ServiceNow investment. View our service packages for HR Service Delivery:

Or explore all our full range of our Services

What Customers Are Doing With HR Service Delivery

Customer: Sally Beauty

REPURPOSES

$719K

WORTH OF WORK

Customer: Christus Health


$1M

ANNUAL SAVINGS

Customer: Overstock.com


1,000

DAYS RECLAIMED ANNUALLY


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