Integrate Servicenow with ThousandEyes Network Intelligence

[VaranAwesomenow]

ThousandEyes, Inc. is a network monitoring application. It allows to create tests to monitor the network and if any of the tests fail then an alert gets generated.

If we want the alert to create a incident in servicenow or if you just want to receive the alert in servicenow it can be achieved by the integration described below.

1. THOUSANDEYES - Create a test in Thousand Eyes
2. THOUSANDEYES -Create an alert rule that gets triggered based on the test results for the test created in step 1
3. SERVICENOW- Create a Scripted REST API in servicenow and copy the api url
   1. it would be in this format https://<instance_name>.service-now.com//api/135473/thousandeyes
4. THOUSANDEYES - Update notification for the alert created in step 2
   1. Create a new webhook that points to the servicenow restapi created in step3. Provide basic authentication details ( or any other authentication type of your preference)
   2. Save the alert rule

This completes the required configuration

Run the test created in step 1 which will create an alert. This alert will send a notification to servicenow by invoking the REST API. In my example the REST API writes a gs.info, hence the request body is captured in the logs. But very easily we can make the REST API create an event or incident in servicenow.

I have created a video that demonstrates above steps and the integration. Please follow below link to access the video.

IntegrateThousandEyesWithServicenow - YouTube