Where AI gets to WORK!
There is a lot of buzz in the ecosystem about the ServiceNow's Annual Conference happening as I write this - Knowledge 2025 and this year is its bigger than ever! More than 25,000 Enthusiasts are currently attending the Knowledge event.
First thing first, feeling missed out? Want to attend this digitally?
ServiceNow will be streaming all the main stage sessions, some breakout sessions as well as sessions throughout the event. Here is a link to register : https://www.servicenow.com/events/knowledge.html
It's free and open to everyone.
Day 1 Keynote Recap
Link here if you want to watch the recorded keynote : https://www.linkedin.com/events/7323010299500838912/comments/
- AI Control Tower : A centralized command centre to govern, manage, secure, and realize value from any ServiceNow and third‑party AI agent, model, and workflow on a unified platform. AI Control Tower enables seamless collaboration, robust oversight, and enterprise‑wide automation at scale.
- AI Agents all the way with AI Agent Fabric: A communication backbone for enterprise AI ecosystems that allows AI agents to work together across tools, teams, and vendors. AI Agent Fabric enables seamless coordination with partners like Microsoft, NVIDIA, Google, Oracle, and more. Whether built by ServiceNow, partners, or internal teams, through AI Agent Fabric, agents and orchestrators share context, coordinate tasks, and drive outcomes across the enterprise ecosystem.
- Launch of ServiceNow University : Centralized learning (earlier called NowLearning portal) with free and gamified portal, dare I say I LOVE the new gamification and the overall platform theme colours. Also has added a new AI powered unified profile - that connects skills, certifications, achievements with more. ServiceNow University also strengthens ServiceNow’s existing RiseUp initiative, which helps underrepresented and underserved communities gain better access to technology, knowledge, and opportunities.
- Next‑generation CRM: Well now with CRM covered, ServiceNow is a one stop shop for all your organization needs all under the single data model hood! With enhanced, AI‑powered offering that unifies selling, fulfilment, and service on one platform—enabling businesses to move from reactive support to proactive engagement across the entire customer lifecycle. From configure/price/quote to order fulfilment, customer service, and renewal, ServiceNow is transforming CRM for modern business.
- Apriel Nemotron 15B: A new reasoning LLM and data flywheel integration built by ServiceNow in partnership with NVIDIA to drive scalable, intelligent agentic AI. The new world‑class reasoning model is designed for performance, cost, and scale, enabling high accuracy, lower latency, lower inference costs, and faster agentic AI for every business.
- Core Business Suite: An AI-powered solution that transforms core business processes and connects employees, suppliers, systems, and data in one place.
- Fully autonomous IT : ServiceNow has set a new standard for fully autonomous IT by leveraging AI and workflow intelligence. This evolution transforms IT from a reactive support function to a strategic driver of growth and resilience.
- AI agents to for Security and Risk solutions to help businesses defend themselves. These agents work with ServiceNow's existing products to make security more consistent, provide better insights, and reduce response times.
- Together with Amazon Web Services (AWS) : part of the ServiceNow Workflow Data Network — to help customers unify and act on enterprise data more efficiently through a new, bi-directional data integration and automated workflow orchestration.
Day 2 Key note: Uniting AI, data, and workflows across every corner of your business
Where’s the AI utopia we were promised? It’s a question many are asking—and in this keynote, we’ll show you the answer. Join Amit Zavery, ServiceNow CPO and COO, for a real-world look at how AI is transforming work today, not someday. Hear from customers and product leaders as they reveal how ServiceNow unites AI, data, and workflows on a single, enterprise-grade platform—delivering speed, scale, and real results.
Developers crave innovation and the CreatorCon Keynote is where you’ll experience this LIVE! Join hosts, Senior Developer Advocates, Lauren McManamon and Kristy Merriam, and special guests as they unveil the latest developer tools, showcase ground breaking demos, and explore what it means to build on ServiceNow, Zurich and beyond!
