The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Edge Encryption
Edge Encryption allows you to control and possess all encryption keys for encrypted data.
- Edge Encryption proxy goes to 95-100% CPU and fails with Java exception (KB0622015)
- How to add an edge encrypted attachment to a record using an Inbound REST web service call (KB062194...
Email
Configure, diagnose and resolve issues with email and notifications.
- In custom watermark prefixes, inbound email actions not identifying watermark as a reply (KB0621605)
Global Support and Troubleshooting
Get the most from self service resources and troubleshooting with Global Support and Troubleshooting articles.
On-call Scheduling
On-call scheduling provides a way to determine which member of a user group is available to complete a task.
- Formatted schedule report is missing roster table cells (KB0622027)
- During upgrade process, executing custom business rules that use API: "var rota = new OnCallRotation...
ODBC
Specify the ODBC client to connect to the ServiceNow platform for reporting using the ODBC driver.
Persistence
Manage how data is stored on an instance.
Platform
Manage fields, function and tasks within the ServiceNow platform.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
