The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Platform Security
Manage failed logins,encrypted password protection, roles and access control rules, and audit logs of user interactions with security.
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.
Cloud Management
Transform how you deliver IT with Cloud Management
Import/Export
Migrate data from one instance to another.
- Currency field value on a table is not exported via XML export (KB0621686)
- Setting 'glide.export.excel.wrap_cells' to False does not allow to Export .xlsx format file with col...
On-call Scheduling
On-call scheduling provides a way to determine which member of a user group is available to complete a task.
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
- iFrames using the "Gauge" content block type do not resize with the widgets in Internet Explorer (KB...
- PDF export can cause out of memory within base system constraints (rows, columns, etc) (KB0622144)
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
Service Portal
Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
- If a requested item is ordered as part of an order guide from Service Portal, the Order Guide field ...
- Drag-and-drop attachments are not working on a record producer or Service Catalog item (KB0622189)
Survey Management
Collect user opinion data using base system surveys, task survey management and survey wizard with ServiceNow Surveys.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- Back button in Knowledge article Preview window displays incident list rather than returning to in...
- HR Profile tree picker not working (KB0622209)
- Chrome scrolling issue with reference icon pop-up window (KB0622201)
- Form header displays user presence icon for users who have left the record (KB0622188)
- Go To filter does not work with OR conditions (KB0622195)
- Date field submitted through an Order Guide on Service Portal reverts back to the current date (KB06...
- Toggling journal fields to show one field breaks UI policy (KB0622028)
- Real-time updated checkbox field value does not save properly (KB0622130)
- Icon presence tool tip shows logged-out user (KB0622207)
- When related lists are set to load After Form Loads, the title tab section form view with activity i...
Lists
Display information from a data table and search sort and filter that information using lists.
Workflow
Automate multi-step processes with a graphical workflow engine.
