The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Incident Management
Restore normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained with Incident Management.
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- A catalog client script that applies on the RITM also incorrectly applies on the catalog task when t...
- When an out of box Service Catalog item (sc_cat_item) or category (sc_category) form is updated, the...
Service Level Agreements
Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA)
- Service Level Agreements do not support inheritance from base tables to extended tables (KB0550767)
- Calculating the Planned end time of an SLA in the 2011 SLA Engine (KB0550781)
- Some Considerations about Pause in Service Level Agreements (KB0550783)
Surveys
Collect user opinion data using base system surveys, task survey management and survey wizard with ServiceNow Surveys.
User Interface (UI)
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- Inconsistent placement of Additional Comments and Work Notes fields (activity stream) in UI16 (KB058...
- After switching the Theme in the UI system settings, the time zone for an instance set to a differen...
- Profile link for users no longer directs to ESS view (KB0583988)
- Tooltip hover messages for mandatory variables are not translated when set in UI Policies (KB0583981...
- When opening an LADP server form, there are errors in the browser console (KB0583975)
- Search functionality for individual columns in list filter query disappears if Task Type is used in ...
- Attaching an image with an extension that is not allowed fails silently and loads the entire UI insi...
Visual Task Boards
Transform the navigation of lists and forms into an interactive graphical experience with Visual Task Boards
