The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
General
Find solutions to general ServiceNow related problems.
Authentication
Validate the identity of a user trying to access a ServiceNow instance with authentication.
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.
- In legacy Chat, the "Not available" message is not loading when schedule is out of hours (KB0622300)
Web Services
Allow diverse HTTP-based applications to talk to each other with web services.
- Using SOAPMessage with ecc_queue in transform scripts fails (KB0622411)
- Mutual Auth (REST) with a custom profile name using "https" does not use custom profile values (KB06...
Import / Export
Migrate data from one instance to another.
Mobile
Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
Service Portal
Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
- Service Portal - date/time picker for months and date are not translated (KB0598148)
- Service Portal - autocomplete on reference field/variable fails if display column of target table is...
- Service Portal: Cannot view content of large, read-only text field because input does not resize (KB...
- Service Portal - Mandatory label variables have no asterisk and are not enforced (KB0622371)
- When viewing a Catalog item with Price If Checked checkbox variables, the price is not displayed nex...
- Service Portal: Time field value on forms increments by one hour when the form is saved via the Form...
- Service Portal: Catalog item variables are read-only for non-roled users (KB0622268)
- glide.knowman.show_user_feedback set to never, does not work in Service Portal, and glide.knowman.sh...
Templates
Collect user opinion data using base system surveys, task survey management and survey wizard with ServiceNow Surveys.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
