The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
General
Find solutions to general ServiceNow-related problems.
Application Development
Create, manage, and distribute custom applications for your business. You can create custom applications to extend existing functionality delivered with the core platform or introduce new functionality.
Demand Management
The Demand Management application consists of tools for capturing, centralizing, and assessing strategic and operational demands.
- Demand Management Assessments no longer be created automatically if Domain Support - MSP Extensions ...
- Parent field gets overwritten for change created from demand record and then added as child change t...
Domain Support
Manage your separated domains with by activating Domain Support for your ServiceNow instance where you can view, enable, and configure the status of domain separation support.
Field Service Management
Organize and manage work tasks of any kind that need to be performed on location with Field Service Management.
Filters
Apply, modify, create, and save filter conditions to be applied to a table and work with a subset of data.
Incident Management
Restore normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained with Incident Management.
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management.
Live Feed
Post and share content in a ServiceNow instance with Live Feed.
LDAP
Streamline the user login process and automate administrative tasks using a Lightweight Directory Access Protocol (LDAP) integration.
MID Server
Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server.
Mobile
Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.
- Google OAuth not allowing"web-views" on mobile devices could cause authentication to fail with 403: ...
- View rule does not apply for Android Native app though It works for IOS Native app and Mobile browse...
- UI Policies are not working on Catalog components in Mobile (KB0623526)
Performance
Monitor, troubleshoot and manage the speed and accessibility of your instance with platform performance.
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
- Performance Analytics scoresheet updates slowly (KB0623556)
- Widgets are saved without providing mandatory information (KB0623136)
Project Management
Create and manage projects of all sizes, from small projects with a few tasks to large portfolios of projects that contain complex tasks with various relationships and dependencies.
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
Service Level Agreement (SLA)
Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA).
- Simultaneous updates on a task can result in incorrect processing for that task SLAs (KB0547569)
- Task_SLA workflows transferred into an Update Set with the condition match "Run The Workflow" can ca...
Service Mapping
Automatically discover all business services of your organization and build a comprehensive map of all devices, application and configuration profiles using Service Mapping.
Service Portal
Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
- Variable set not hidden with g_form.setDisplay() function in a Catalog Client Script (KB0610336)
- Variables surrounded by a container in a variable set with a layout of "2 Columns Wide, alternating ...
- Catalog UI Policy does not hide container variables in Service Portal (KB0610340)
- Service Portal container variables no longer being rendered (KB0610338)
- Unable to hide the containers with UI Policies if the container has other variables in it (KB0610344...
- Container_split is is not working in variable sets (KB0610339)
- Two-column layout of variables in the Service Portal does not match the layout in the instance (KB06...
- Service Portal ignores multiple column variable layouts in catalog (KB0598788)
- Unable to hide Label variables in Service Portal Service Catalog using UI Policy Actions (KB0610343)
Update Sets
Move groups of customizations from one instance to another using Update Sets.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- UI16: Collapse/Expand feature not available on Activity (KB0565098)
- Missing recipients from inbound emails in activity formatter (KB0610351)
Web Services
Allow diverse HTTP-based applications to talk to each other with web services.
Workflow
Automate multi-step processes with a graphical workflow engine.
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