The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
General
Find solutions to general ServiceNow related problems.
- Helsinki Patch 11b: Known Errors (KB0597499)
- Istanbul Patch 6a: Known Errors (KB0597694)
- Istanbul Patch 6b: Known Errors (KB0597480)
- Istanbul Patch 7 Hot Fix 1: Known Errors (KB0597718)
- Jakarta Patch 1 Hot Fix 1: Known Errors (KB0597695)
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.
- Connect Follow record feature does not work as expected with user impersonation if the record's Foll...
- When creating an incident from Connect Chat using a mini window, the templates in the bottom right c...
- Upgrade of com.glide.connect plugin overwrites connect_action record (KB0623850)
- Connect Support throws error on the end-user's side related to window title when an agent accepts th...
- Chat queue records not longer have an Assignment Group field (KB0623833)
Discovery
Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.
Domain Support
Manage your separated domains with by activating Domain Support for your ServiceNow instance where you can view, enable, and configure the status of domain separation support.
Edge Encryption
Edge Encryption allows you to control and possess all encryption keys for encrypted data.
- Using list edit for a field encrypted with Edge Encryption in List v3 throws an error (KB0623747)
- Attachments on tables with encrypted attachments are corrupt (KB0621559)
- Edge encryption with a network outage can cause the proxy to stop restarting when trying to connect ...
Forms
View and edit records in a form to display information from a table.
Import/Export
Migrate data from one instance to another.
Live Feed
Post and share content in a ServiceNow instance with Live Feed.
- Attempts to copy/paste an image from the clipboard into the Screenshots entry window for Live Feed o...
- Live Feed post is not displayed for the sys_template table if any custom Journal Input field exists ...
- Non-Reply Live Feed posts add additional live_link references to URLs contained within the post (KB0...
Mobile
Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.
- Unable to disable mobile app access for iPhone App (KB0623726)
- Service Catalog Mobile Layout - Unable to see Categories in Express (KB0623725)
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
- Certain query operators are not supported in the additional conditions of an indicator (KB0596652)
- Dashboard breaks on loading with browser console error: "TypeError: SNC.canvas is undefined" when us...
- Performance Analytic Jobs are failing with error"java.lang.IllegalStateException: Sparse storage for...
- Records not appearing when the Records tab is selected (KB0622581)
- Performance Analytics dashboard empty after Jakarta upgrade (KB0623824)
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
- Exporting PDF with WHTP on a homepage with a UI Script calling non-existent CSS file fails with "C...
- Exporting a record to PDF could not include all the fields if the Default View has been deleted (KB0...
- Element type "javascript:gs.daysAgoStart" error when trying to create a bar chart based on a list vi...
Service Portal
Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
- User profile widget in the Service Portal does not display the correct number of users under 'My Cow...
- Service Portal not showing the specified date format (KB0597771)
System Applications
Create, organize and manage your applications with System Applications.
- Setting 'glide.ui.escape_text' property to false, displays the message 'The entity name must immedia...
- System Applications does not display list of the applications that were present prior to an upgrade,...
- Users are unable to edit their own script includes because the protection policy automatically sets ...
Tables and Dictionary
Access data dictionary, data modeling, and entity relationship information with Tables and Dictionary.
- Columns that reference sys_choice can be created, which does not work (KB0623902)
- When high security plugin is inactive, clicking New UI Action for the columns embedded list on the s...
- Cannot delete a scoped column added to an existing non-scoped table (KB0623898)
- Delete button is not displayed for a custom table created in a Scoped System Application (KB0623901)
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
